Industry group, 5615
Travel Arrangement and Reservation Services
190,670 people work in this industry in the US, at mean pay of $73,680 a year (BLS, May 2025). What follows is how much of their working time the best AI models could finish, when, and in which jobs and tasks. Estimates.
of the paid hours. Estimate.
a year: 143 million hours at what they cost. Not a forecast of savings.
- 58%
- 31%
- 11%
of the paid hours are within reach now in tasks people already bring to Claude. Another 26% is within reach in tasks not yet seen there.
Across the US: 22% within reach now and 37% by the end of 2028, on the long-run pace at four in five.
Share of the paid hours within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
How far this has come
With GPT-4, measured in March 2023, 0% of this industry's paid hours were within reach at . With Claude 3.7 Sonnet, measured in February 2025, 4%. With Claude Mythos Preview (early), measured in April 2026, 35%. Today's estimate: 38%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
Where the hours are
Jobs by hours within reach now. The 40 largest jobs hold 91% of the people.
| People | Pay here | |||
|---|---|---|---|---|
| Travel Agents | 45,410 | 39% | 37 million | $50K |
| Reservation and Transportation Ticket Agents and Travel Clerks | 16,970 | 74% | 26 million | $44K |
| Customer Service Representatives | 15,230 | 64% | 20 million | $46K |
| Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | 6,050 | 43% | 5.4 million | $73K |
| Bookkeeping, Accounting, and Auditing Clerks | 2,920 | 78% | 4.7 million | $49K |
| General and Operations Managers | 9,460 | 23% | 4.5 million | $106K |
| Office Clerks, General | 3,670 | 54% | 4.1 million | $45K |
| First-Line Supervisors of Office and Administrative Support Workers | 5,520 | 35% | 4 million | $74K |
| Insurance Sales Agents | 2,990 | 52% | 3.2 million | $48K |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | 2,770 | 43% | 2.5 million | $45K |
| First-Line Supervisors of Non-Retail Sales Workers | 3,100 | 37% | 2.4 million | $77K |
| Sales Managers | 3,160 | 28% | 1.8 million | $125K |
People: BLS counts for this industry, May 2025. Pay here: the median paid for the job in this industry, else its mean, else the national median. 91 smaller jobs (16,060 people) count in every total but are not listed. Task data covers 94% of the industry's people; the rest are in BLS "all other" groups with no task list, or in counts BLS does not publish.
The tasks with the most hours within reach by the end of 2028
Across the whole industry, on the chosen pace and reliability.
- Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.Travel Agents11 million hours100% of the task within reach
- Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.Travel Agents7.6 million hours100% of the task within reach
- Book transportation and hotel reservations, using computer or telephone.Travel Agents6.8 million hours100% of the task within reach
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.Reservation and Transportation Ticket Agents and Travel Clerks5.4 million hours100% of the task within reach
- Record and maintain information on clients, vendors, and travel packages.Travel Agents4.1 million hours100% of the task within reach
- Prepare customer invoices and accept payment.Reservation and Transportation Ticket Agents and Travel Clerks3.8 million hours100% of the task within reach
- Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.Market Research Analysts and Marketing Specialists3.5 million hours90% of the task within reach
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.Customer Service Representatives3.4 million hours100% of the task within reach
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Customer Service Representatives3.2 million hours100% of the task within reach
- Provide clients with assistance in preparing required travel documents and forms.Reservation and Transportation Ticket Agents and Travel Clerks3 million hours100% of the task within reach
Scan a typical company in this industry
The industry's largest jobs, in the proportions BLS counts across the whole industry, at the pay it pays, run through the company scan. A starting point before you have a roster, or a benchmark for the one you have.
Next to this industry
Within reach now and by the end of 2028, long-run pace, four in five.
- Employment Services3,301,980 people20% now, 33% by 2028
- Services to Buildings and Dwellings2,310,020 people11% now, 15% by 2028
- Investigation and Security Services1,061,550 people17% now, 21% by 2028
- Business Support Services652,900 people52% now, 64% by 2028
- Office Administrative Services553,120 people36% now, 66% by 2028
- Other Support Services328,520 people23% now, 36% by 2028
- Facilities Support Services200,420 people15% now, 25% by 2028
How it is built: BLS counts the people in each job in this industry; each job's tasks and their lengths give its share within reach at a date; the industry's share is those shares weighted by people. Value is pay times 1.43 for benefits and payroll costs. Seen in Claude use splits today's share by whether Anthropic saw people bring each task to Claude in 2025; other AI tools are not counted. How it works