Industry group, 5612
Facilities Support Services
200,420 people work in this industry in the US, at mean pay of $58,130 a year (BLS, May 2025). What follows is how much of their working time the best AI models could finish, when, and in which jobs and tasks. Estimates.
of the paid hours. Now is projected from METR's April 2026 measurement and Epoch's November 2026 index.
a year: 83 million hours at what they cost. Not a forecast of savings.
- 25%
- 14%
- 61%
of the paid hours are within reach now in tasks people already bring to Claude. Another 17% is within reach in tasks not yet seen there.
Across the US: 30% within reach now and 36% by the end of 2028, on the long-run pace at four in five. Now is projected from METR's April 2026 measurement and Epoch's November 2026 index.
Share of the paid hours within reach, now to 2030
Change assumptionsHide assumptionsLong-run pace, four in five
What each choice means: , , , , . Every pace starts from .
What handing the work over would take
For the 183,784 people in jobs so far, 92% of the industry's people; the others are in the totals above and join this split as the review reaches their jobs. Shares of their working time within reach now, at the pace and reliability chosen above. Estimates. Now is projected from METR's April 2026 measurement and Epoch's November 2026 index.
about 50 million hours a year. The material can be handed to a model and the result handed back.
about 29 million hours a year. The model has to be connected to the system the work lives in.
about 21 million hours a year. Short enough by length. This site leaves conversation with people, so it is not in the totals.
What their work is made of
- 16%
- 8%
- 6%
- 8%
- 62%
Each task's time split among five kinds of doing, judged one task at a time; only documents and systems can count as within reach.
What changes for the people
For the 183,784 people in jobs reviewed task by task so far, by the end of 2028 on the long-run pace at four in five: the shares of their working time, from each job page's own map, weighted by how many people here do that job. It says which parts of the work change, never whether anyone keeps a job. Estimates.
Conversation, in-person and hands-on work.
Desk work within reach in tasks where a mistake costs something or a licensed person signs.
Desk work within reach that is small if wrong, with lighter checks.
What most people here would learn first
How many of them have each skill among the first two things to learn on their job's page. Every state, and the US
- The hands-on craft118,457 (64%)
- Judgment where errors are severe57,170 (31%)
- Reviewing work you did not do yourself48,988 (27%)
- Briefing a model and checking its drafts36,934 (20%)
- Signing off under your license22,485 (12%)
- Running AI inside the business systems11,750 (6%)
- The conversations9,295 (5%)
- Dealing with people outside the organization1,460 (1%)
- Handling protected records50 (under 1%)
How far this has come
With GPT-4, measured in March 2023, 0% of this industry's paid hours were within reach at . With Claude 3.7 Sonnet, measured in February 2025, 1%. With Claude Mythos Preview (early), measured in April 2026, 13%. Today's estimate: 21%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
Robots and the physical work
Anthropic rates 66% of the working time of the people in this industry as physical work. For 44% of the working time, a robot has been shown doing most of the task somewhere: 27% in a purpose-built cell, 15% in a structured facility, 1% in any setting. 0.61 of 3.
- Not physical 34%
- No robot shown 23%
- In a purpose-built cell 27%
- In a structured facility 15%
- In any setting 1%
Anthropic's rating, not this site's estimate: Claude Opus 5, searching the web, rated each physical O*NET task by the kind of setting in which a robot it could cite (deployed, sold or demonstrated) does most of the task, weighted by its own estimate of each task's share of the time (What work can robots do?, September 30, 2026, data CC BY 4.0; every job ranked). A robot shown somewhere is not a robot in your building: cost, setup and safety decide that. The share within reach on this page still counts no body work. Weighted by the people in each occupation; each job's page names the robot behind each rated task.
Where the hours are
Jobs by hours within reach now. Now is projected from METR's April 2026 measurement and Epoch's November 2026 index. The 40 largest jobs hold 80% of the people.
| People | Pay here | |||
|---|---|---|---|---|
| Correctional Officers and Jailers | 14,230 | 17% | 4.9 million | $47K |
| Office Clerks, General | 3,690 | 56% | 4.3 million | $44K |
| General and Operations Managers | 4,280 | 45% | 4 million | $100K |
| First-Line Supervisors of Housekeeping and Janitorial Workers | 3,420 | 43% | 3.1 million | $52K |
| Project Management Specialists | 2,460 | 58% | 3 million | $101K |
| Maintenance and Repair Workers, General | 12,240 | 11% | 2.9 million | $57K |
| Janitors and Cleaners, Except Maids and Housekeeping Cleaners | 46,220 | 3% | 2.9 million | $38K |
| Customer Service Representatives | 2,010 | 64% | 2.7 million | $44K |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | 2,020 | 59% | 2.5 million | $48K |
| First-Line Supervisors of Mechanics, Installers, and Repairers | 2,390 | 47% | 2.3 million | $79K |
| Production, Planning, and Expediting Clerks | 1,510 | 72% | 2.3 million | $58K |
| Bookkeeping, Accounting, and Auditing Clerks | 1,050 | 88% | 1.9 million | $49K |
People: BLS counts for this industry, May 2025. Pay here: the median paid for the job in this industry, else its mean, else the national median. 190 smaller jobs (37,510 people) count in every total but are not listed. Task data covers 95% of the industry's people; the rest are in BLS "all other" groups with no task list, or in counts BLS does not publish.
The tasks with the most hours within reach by the end of 2028
Across the whole industry, on the chosen pace and reliability.
- Requisition supplies or equipment needed for cleaning and maintenance duties.Janitors and Cleaners, Except Maids and Housekeeping Cleaners1.9 million hours100% of the task within reach
- Design new equipment to aid in the repair or maintenance of machines, mechanical equipment, or building structures.Maintenance and Repair Workers, General1.8 million hours70% of the task within reach
- Use nondisciplinary tools and equipment, such as a computer.Correctional Officers and Jailers1.1 million hours100% of the task within reach
- Record information, such as prisoner identification, charges, and incidents of inmate disturbance, keeping daily logs of prisoner activities.Correctional Officers and Jailers1 million hours100% of the task within reach
- Investigate crimes that have occurred within an institution, or assist police in their investigations of crimes and inmates.Correctional Officers and Jailers977,867 hours50% of the task within reach
- Notify managers concerning the need for major repairs or additions to building operating systems.Janitors and Cleaners, Except Maids and Housekeeping Cleaners973,682 hours40% of the task within reach
- Compute, record, and proofread data and other information, such as records or reports.Office Clerks, General924,248 hours100% of the task within reach
- Plan, administer, and control budgets for contracts, equipment, and supplies.Facilities Managers892,591 hours100% of the task within reach
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.Security Guards870,018 hours100% of the task within reach
- Develop or implement electronic maintenance programs or computer information management systems.First-Line Supervisors of Mechanics, Installers, and Repairers798,422 hours100% of the task within reach
Scan a typical company in this industry
The industry's largest jobs, in the proportions BLS counts across the whole industry, at the pay it pays, run through the company scan. A starting point before you have a roster, or a benchmark for the one you have. Or choose the whole industry: every occupation BLS publishes for it with task data, at its nationwide headcount, the sector report ($249 for the full report, or included in Pro).
Next to this industry
Within reach now and by the end of 2028, long-run pace, four in five. Now is projected from METR's April 2026 measurement and Epoch's November 2026 index.
- Employment Services3,301,980 people27% now, 32% by 2028
- Services to Buildings and Dwellings2,310,020 people13% now, 14% by 2028
- Investigation and Security Services1,061,550 people20% now, 21% by 2028
- Business Support Services652,900 people55% now, 60% by 2028
- Office Administrative Services553,120 people54% now, 67% by 2028
- Other Support Services328,520 people31% now, 35% by 2028
- Travel Arrangement and Reservation Services190,670 people50% now, 58% by 2028
How it is built: BLS counts the people in each job in this industry; each job's tasks and their lengths give its share within reach at a date; the industry's share is those shares weighted by people. Value is pay times 1.43 for benefits and payroll costs. Seen in Claude use splits today's share by whether Anthropic saw people bring each task to Claude in 2025; other AI tools are not counted. How it works
Questions about this industry
- How much of the work in Facilities Support Services is within reach of AI now?
- An estimated 21% of the paid hours in Facilities Support Services are within reach of AI models now and 25% by the end of 2028, on METR's long-run pace at four in five (24% to 25% across the three paces the site shows). Within reach means a model could finish work that long at that reliability. It is not a forecast of jobs lost or of savings.
- Which jobs in Facilities Support Services carry the most hours within reach?
- By hours within reach now (projected from METR's April 2026 measurement and Epoch's November 2026 index): Correctional Officers and Jailers (14,230 people, 17% of their time, about 4.9 million hours a year); Office Clerks, General (3,690 people, 56% of their time, about 4.3 million hours a year); and General and Operations Managers (4,280 people, 45% of their time, about 4 million hours a year).
- Which tasks in Facilities Support Services carry the most hours within reach by the end of 2028?
- Requisition supplies or equipment needed for cleaning and maintenance duties (Janitors and Cleaners, Except Maids and Housekeeping Cleaners, about 1.9 million hours a year); Design new equipment to aid in the repair or maintenance of machines, mechanical equipment, or building structures (Maintenance and Repair Workers, General, about 1.8 million hours a year); and Use nondisciplinary tools and equipment, such as a computer (Correctional Officers and Jailers, about 1.1 million hours a year).
- What would people working in Facilities Support Services learn first?
- Among the 183,784 people in jobs reviewed task by task, the skills most often among the first two things to learn on their job's page are the hands-on craft (118,457 people); judgment where errors are severe (57,170 people); and reviewing work you did not do yourself (48,988 people). By the end of 2028 on the long-run pace at four in five, about 75% of their working time stays with people, 18% becomes checking a model's work and 6% can be handed over with lighter checks. It says which parts of the work change, never whether anyone keeps a job.
- How is this estimated?
- BLS counts the people in each occupation in Facilities Support Services (May 2025); each occupation's share of working time within reach comes from its O*NET tasks, each with an estimated length checked against GDPval, and METR's measurements of how long a task the best AI models can finish, carried forward to the date from the latest, Claude Mythos Preview (early) in April 2026. The industry's share is those shares weighted by people. Task data covers 95% of its people, and 92% are in occupations reviewed task by task. Data checked November 10, 2026.
Embed these figures on your site
A small card with the share of working time within reach now and at the end of 2027, 2028 and 2030, the date and a link back. Free under CC BY 4.0; the card carries the credit.