Industry group, 5612
Facilities Support Services
200,420 people work in this industry in the US, at mean pay of $58,130 a year (BLS, May 2025). What follows is how much of their working time the best AI models could finish, when, and in which jobs and tasks. Estimates.
of the paid hours. Estimate.
a year: 60 million hours at what they cost. Not a forecast of savings.
- 25%
- 8%
- 67%
of the paid hours are within reach now in tasks people already bring to Claude. Another 12% is within reach in tasks not yet seen there.
Across the US: 22% within reach now and 37% by the end of 2028, on the long-run pace at four in five.
Share of the paid hours within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
How far this has come
With GPT-4, measured in March 2023, 0% of this industry's paid hours were within reach at . With Claude 3.7 Sonnet, measured in February 2025, 1%. With Claude Mythos Preview (early), measured in April 2026, 13%. Today's estimate: 15%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
Where the hours are
Jobs by hours within reach now. The 40 largest jobs hold 80% of the people.
| People | Pay here | |||
|---|---|---|---|---|
| Office Clerks, General | 3,690 | 54% | 4.2 million | $44K |
| Correctional Officers and Jailers | 14,230 | 12% | 3.6 million | $47K |
| Janitors and Cleaners, Except Maids and Housekeeping Cleaners | 46,220 | 3% | 2.9 million | $38K |
| First-Line Supervisors of Housekeeping and Janitorial Workers | 3,420 | 40% | 2.8 million | $52K |
| Customer Service Representatives | 2,010 | 64% | 2.7 million | $44K |
| General and Operations Managers | 4,280 | 23% | 2 million | $100K |
| Production, Planning, and Expediting Clerks | 1,510 | 63% | 2 million | $58K |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | 2,020 | 43% | 1.8 million | $48K |
| Bookkeeping, Accounting, and Auditing Clerks | 1,050 | 78% | 1.7 million | $49K |
| Project Management Specialists | 2,460 | 33% | 1.7 million | $101K |
| Maintenance and Repair Workers, General | 12,240 | 6% | 1.5 million | $57K |
| Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | 1,560 | 43% | 1.4 million | $62K |
People: BLS counts for this industry, May 2025. Pay here: the median paid for the job in this industry, else its mean, else the national median. 190 smaller jobs (37,510 people) count in every total but are not listed. Task data covers 95% of the industry's people; the rest are in BLS "all other" groups with no task list, or in counts BLS does not publish.
The tasks with the most hours within reach by the end of 2028
Across the whole industry, on the chosen pace and reliability.
- Requisition supplies or equipment needed for cleaning and maintenance duties.Janitors and Cleaners, Except Maids and Housekeeping Cleaners1.9 million hours100% of the task within reach
- Design new equipment to aid in the repair or maintenance of machines, mechanical equipment, or building structures.Maintenance and Repair Workers, General1.8 million hours70% of the task within reach
- Use nondisciplinary tools and equipment, such as a computer.Correctional Officers and Jailers1.1 million hours100% of the task within reach
- Establish and implement operational standards and procedures for the departments supervised.First-Line Supervisors of Housekeeping and Janitorial Workers1.1 million hours100% of the task within reach
- Record information, such as prisoner identification, charges, and incidents of inmate disturbance, keeping daily logs of prisoner activities.Correctional Officers and Jailers1 million hours100% of the task within reach
- Notify managers concerning the need for major repairs or additions to building operating systems.Janitors and Cleaners, Except Maids and Housekeeping Cleaners973,682 hours40% of the task within reach
- Compute, record, and proofread data and other information, such as records or reports.Office Clerks, General924,248 hours100% of the task within reach
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.Security Guards870,018 hours100% of the task within reach
- Plan, administer, and control budgets for contracts, equipment, and supplies.Facilities Managers857,463 hours96% of the task within reach
- Develop or implement electronic maintenance programs or computer information management systems.First-Line Supervisors of Mechanics, Installers, and Repairers769,217 hours96% of the task within reach
Scan a typical company in this industry
The industry's largest jobs, in the proportions BLS counts across the whole industry, at the pay it pays, run through the company scan. A starting point before you have a roster, or a benchmark for the one you have.
Next to this industry
Within reach now and by the end of 2028, long-run pace, four in five.
- Employment Services3,301,980 people20% now, 33% by 2028
- Services to Buildings and Dwellings2,310,020 people11% now, 15% by 2028
- Investigation and Security Services1,061,550 people17% now, 21% by 2028
- Business Support Services652,900 people52% now, 64% by 2028
- Office Administrative Services553,120 people36% now, 66% by 2028
- Other Support Services328,520 people23% now, 36% by 2028
- Travel Arrangement and Reservation Services190,670 people38% now, 57% by 2028
How it is built: BLS counts the people in each job in this industry; each job's tasks and their lengths give its share within reach at a date; the industry's share is those shares weighted by people. Value is pay times 1.43 for benefits and payroll costs. Seen in Claude use splits today's share by whether Anthropic saw people bring each task to Claude in 2025; other AI tools are not counted. How it works