Subsector, 561
Administrative and Support Services
8,599,170 people work in this industry in the US, at mean pay of $55,920 a year (BLS, May 2025). What follows is how much of their working time the best AI models could finish, when, and in which jobs and tasks. Estimates.
of the paid hours. Estimate.
a year: 3.6 billion hours at what they cost. Not a forecast of savings.
- 32%
- 14%
- 54%
of the paid hours are within reach now in tasks people already bring to Claude. Another 16% is within reach in tasks not yet seen there.
Across the US: 22% within reach now and 37% by the end of 2028, on the long-run pace at four in five.
Share of the paid hours within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
How far this has come
With GPT-4, measured in March 2023, 0% of this industry's paid hours were within reach at . With Claude 3.7 Sonnet, measured in February 2025, 2%. With Claude Mythos Preview (early), measured in April 2026, 19%. Today's estimate: 21%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
Where the hours are
Jobs by hours within reach now. The 40 largest jobs hold 74% of the people.
| People | Pay here | |||
|---|---|---|---|---|
| Customer Service Representatives | 366,290 | 64% | 491 million | $38K |
| Security Guards | 797,140 | 14% | 235 million | $37K |
| Office Clerks, General | 185,350 | 54% | 209 million | $43K |
| Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | 151,970 | 43% | 136 million | $63K |
| Bookkeeping, Accounting, and Auditing Clerks | 83,290 | 78% | 134 million | $50K |
| Human Resources Specialists | 158,740 | 39% | 128 million | $61K |
| General and Operations Managers | 229,960 | 23% | 109 million | $100K |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | 102,830 | 43% | 91 million | $46K |
| Laborers and Freight, Stock, and Material Movers, Hand | 474,440 | 9% | 89 million | $36K |
| Telemarketers | 39,850 | 99% | 82 million | $33K |
| First-Line Supervisors of Office and Administrative Support Workers | 95,250 | 35% | 69 million | $62K |
| Registered Nurses | 112,150 | 28% | 65 million | $91K |
People: BLS counts for this industry, May 2025. Pay here: the median paid for the job in this industry, else its mean, else the national median. 541 smaller jobs (2,167,490 people) count in every total but are not listed. Task data covers 97% of the industry's people; the rest are in BLS "all other" groups with no task list, or in counts BLS does not publish.
The tasks with the most hours within reach by the end of 2028
Across the whole industry, on the chosen pace and reliability.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.Security Guards151 million hours100% of the task within reach
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.Customer Service Representatives83 million hours100% of the task within reach
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Customer Service Representatives76 million hours100% of the task within reach
- Record numbers of units handled or moved, using daily production sheets or work tickets.Laborers and Freight, Stock, and Material Movers, Hand66 million hours100% of the task within reach
- Develop sales presentations or proposals to explain service specifications.Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel65 million hours100% of the task within reach
- Check to ensure that appropriate changes were made to resolve customers' problems.Customer Service Representatives59 million hours80% of the task within reach
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Customer Service Representatives55 million hours100% of the task within reach
- Compute, record, and proofread data and other information, such as records or reports.Office Clerks, General46 million hours100% of the task within reach
- Review insurance policy terms to determine whether a particular loss is covered by insurance.Customer Service Representatives45 million hours100% of the task within reach
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Customer Service Representatives39 million hours50% of the task within reach
Scan a typical company in this industry
The industry's largest jobs, in the proportions BLS counts across the whole industry, at the pay it pays, run through the company scan. A starting point before you have a roster, or a benchmark for the one you have.
Inside this industry
Within reach now and by the end of 2028, long-run pace, four in five.
- Employment Services3,301,980 people20% now, 33% by 2028
- Services to Buildings and Dwellings2,310,020 people11% now, 15% by 2028
- Investigation and Security Services1,061,550 people17% now, 21% by 2028
- Business Support Services652,900 people52% now, 64% by 2028
- Office Administrative Services553,120 people36% now, 66% by 2028
- Other Support Services328,520 people23% now, 36% by 2028
- Facilities Support Services200,420 people15% now, 25% by 2028
- Travel Arrangement and Reservation Services190,670 people38% now, 57% by 2028
How it is built: BLS counts the people in each job in this industry; each job's tasks and their lengths give its share within reach at a date; the industry's share is those shares weighted by people. Value is pay times 1.43 for benefits and payroll costs. Seen in Claude use splits today's share by whether Anthropic saw people bring each task to Claude in 2025; other AI tools are not counted. How it works