First-Line Supervisors of Office and Administrative Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
1,436,680 people do this job in the US. $69,500 a year.
of the working time. Estimate.
- 77%
- 22%
- 1%
Measured, from Anthropic's usage data (2025). Counts help on part of a task.
On the chosen pace and reliability. Estimate.
Share of the working time within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
At this date and pace, models finish tasks up to 4.4 h long four times in five.
How far this has come
With GPT-4, measured in March 2023, 0% of this job's working time was within reach at . With Claude 3.7 Sonnet, measured in February 2025, 1%. With Claude Mythos Preview (early), measured in April 2026, 38%. Today's estimate: 47%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
The tasks
Sorted by . 28 tasks from .
| Task | Kind | |||
|---|---|---|---|---|
| Implement corporate or departmental policies, procedures, and service standards in conjunction with management.Done daily by most who do it. | 12% | 2.5 h50 min to 1 work day | 40%Half by Dec 2026 | |
| Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Done daily by most who do it. | 11% | 1.3 h25 min to 3.3 h | Stays with people | |
| Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.Done more than yearly by most who do it. | 10% | 5 h1.7 h to 2.1 work days | 15%Half by Jun 2027 | |
| Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.Done more than monthly by most who do it. AI observed on this task. | 8% | 2.5 h50 min to 1 work day | 40%Half by Dec 2026 | |
| Develop or update procedures, policies, or standards.Done more than yearly by most who do it. | 6% | 2.5 h50 min to 6.7 h | 46%Half by Oct 2026 | |
| Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.Done daily by most who do it. | 5% | 50 min25 min to 2.5 h | 95%Half by now | |
| Train or instruct employees in job duties or company policies or arrange for training to be provided.Done daily by most who do it. | 4% | 1.3 h25 min to 4.2 h | Stays with people | |
| Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.Done daily by most who do it. AI observed on this task. | 4% | 38 min13 min to 1.7 h | 95%Half by now | |
| Develop work schedules according to budgets and workloads.Done more than monthly by most who do it. | 4% | 1.7 h38 min to 4.2 h | 72%Half by now | |
| Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.Done daily by most who do it. | 4% | 1.3 h25 min to 3.3 h | 77%Half by now | |
| Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.Done more than monthly by most who do it. | 3% | 50 min17 min to 2.5 h | 87%Half by now | |
| Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.Done more than yearly by most who do it. AI observed on this task. | 3% | 1.3 h38 min to 3.3 h | 90%Half by now |
Within reach, per task: the share of the task's time whose instances are short enough for a model to finish at the chosen date, pace and reliability. Half by: the date half of that time comes within reach.
Jobs that share skills with this one
From O*NET's related occupations. Within reach now and by the end of 2028, long-run pace, four in five.
- First-Line Supervisors of Non-Retail Sales Workers37% now, 63% by 2028
- First-Line Supervisors of Mechanics, Installers, and Repairers27% now, 57% by 2028
- First-Line Supervisors of Passenger Attendants37% now, 54% by 2028
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services24% now, 30% by 2028
- First-Line Supervisors of Housekeeping and Janitorial Workers39% now, 56% by 2028
- Administrative Services Managers18% now, 63% by 2028
Where this job works
The industry groups that employ the most of it (BLS, May 2025).
Where the most of these jobs are
The metro areas with the most people in it (BLS, May 2025).