One task, opened up
Investigate the validity of complaints
“Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.”
A task of Customer Service Representatives
- What it is made of
- Documents and data 60%
- Business systems 40%
- Why, in one sentence
- “Pulling the records and weighing what they show.”
- A mistake is
- costly if wrong
- How long it takes
- About 25 min, from 13 min to 42 min
- When AI could take it on
- Already, for most of it
- The model doing it, in the open
- Claude Fable 5.2 attempted it on November 11, 2026 on constructed material and passed with named fixes against a rubric written beforehand. Read the attempt, unedited