Sector, 56
Administrative and Support and Waste Management and Remediation Services
9,114,350 people work in this industry in the US, at mean pay of $56,320 a year (BLS, May 2025). What follows is how much of their working time the best AI models could finish, when, and in which jobs and tasks. Estimates.
of the paid hours. Estimate.
a year: 4.1 billion hours at what they cost. Not a forecast of savings.
- 33%
- 6%
- 61%
of the paid hours are within reach now in tasks people already bring to Claude. Another 16% is within reach in tasks not yet seen there.
Across the US: 24% within reach now and 39% by the end of 2028, on the long-run pace at four in five.
Share of the paid hours within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
How far this has come
With GPT-4, measured in March 2023, 0% of this industry's paid hours were within reach at . With Claude 3.7 Sonnet, measured in February 2025, 3%. With Claude Mythos Preview (early), measured in April 2026, 20%. Today's estimate: 22%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
Where the hours are
Jobs by hours within reach now. The 40 largest jobs hold 73% of the people.
| People | Pay here | |||
|---|---|---|---|---|
| Customer Service Representatives | 373,980 | 67% | 517 million | $38K |
| Office Clerks, General | 202,990 | 58% | 246 million | $43K |
| Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | 162,520 | 69% | 232 million | $63K |
| Security Guards | 797,460 | 13% | 217 million | $37K |
| Human Resources Specialists | 160,460 | 44% | 146 million | $61K |
| Bookkeeping, Accounting, and Auditing Clerks | 87,990 | 76% | 140 million | $50K |
| Laborers and Freight, Stock, and Material Movers, Hand | 506,250 | 11% | 118 million | $36K |
| First-Line Supervisors of Office and Administrative Support Workers | 100,080 | 47% | 98 million | $63K |
| General and Operations Managers | 249,910 | 19% | 96 million | $100K |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | 109,530 | 39% | 89 million | $46K |
| Janitors and Cleaners, Except Maids and Housekeeping Cleaners | 938,540 | 5% | 88 million | $36K |
| Team Assemblers | 180,220 | 18% | 66 million | $37K |
People: BLS counts for this industry, May 2025. Pay here: the median paid for the job in this industry, else its mean, else the national median. 554 smaller jobs (2,419,970 people) count in every total but are not listed. Task data covers 97% of the industry's people; the rest are in BLS "all other" groups with no task list, or in counts BLS does not publish.
The tasks with the most hours within reach by the end of 2028
Across the whole industry, on the chosen pace and reliability.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.Security Guards151 million hours100% of the task within reach
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.Customer Service Representatives85 million hours100% of the task within reach
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.Customer Service Representatives81 million hours100% of the task within reach
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Customer Service Representatives78 million hours100% of the task within reach
- Check to ensure that appropriate changes were made to resolve customers' problems.Customer Service Representatives75 million hours100% of the task within reach
- Record numbers of units handled or moved, using daily production sheets or work tickets.Laborers and Freight, Stock, and Material Movers, Hand71 million hours100% of the task within reach
- Develop sales presentations or proposals to explain service specifications.Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel69 million hours100% of the task within reach
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.Security Guards61 million hours100% of the task within reach
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Customer Service Representatives56 million hours100% of the task within reach
- Compute, record, and proofread data and other information, such as records or reports.Office Clerks, General51 million hours100% of the task within reach
Scan a typical company in this industry
The industry's largest jobs, in the proportions BLS counts across the whole industry, at the pay it pays, run through the company scan. A starting point before you have a roster, or a benchmark for the one you have.
Inside this industry
Within reach now and by the end of 2028, long-run pace, four in five.
How it is built: BLS counts the people in each job in this industry; each job's tasks and their lengths give its share within reach at a date; the industry's share is those shares weighted by people. Value is pay times 1.43 for benefits and payroll costs. Seen in Claude use splits today's share by whether Anthropic saw people bring each task to Claude in 2025; other AI tools are not counted. How it works