Industry group, 5619
Other Support Services
328,520 people work in this industry in the US, at mean pay of $57,930 a year (BLS, May 2025). What follows is how much of their working time the best AI models could finish, when, and in which jobs and tasks. Estimates.
of the paid hours. Estimate.
a year: 149 million hours at what they cost. Not a forecast of savings.
- 37%
- 13%
- 51%
of the paid hours are within reach now in tasks people already bring to Claude. Another 19% is within reach in tasks not yet seen there.
Across the US: 22% within reach now and 37% by the end of 2028, on the long-run pace at four in five.
Share of the paid hours within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
How far this has come
With GPT-4, measured in March 2023, 0% of this industry's paid hours were within reach at . With Claude 3.7 Sonnet, measured in February 2025, 2%. With Claude Mythos Preview (early), measured in April 2026, 21%. Today's estimate: 23%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
Where the hours are
Jobs by hours within reach now. The 40 largest jobs hold 82% of the people.
| People | Pay here | |||
|---|---|---|---|---|
| Crossing Guards and Flaggers | 37,730 | 19% | 15 million | $38K |
| Customer Service Representatives | 9,140 | 64% | 12 million | $40K |
| Shipping, Receiving, and Inventory Clerks | 10,590 | 53% | 12 million | $39K |
| Office Clerks, General | 7,720 | 54% | 8.7 million | $43K |
| Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | 9,220 | 43% | 8.2 million | $64K |
| Bookkeeping, Accounting, and Auditing Clerks | 3,930 | 78% | 6.3 million | $49K |
| General and Operations Managers | 13,220 | 23% | 6.3 million | $100K |
| Surveying and Mapping Technicians | 5,170 | 39% | 4.2 million | $47K |
| Merchandise Displayers and Window Trimmers | 9,430 | 19% | 3.7 million | $36K |
| First-Line Supervisors of Office and Administrative Support Workers | 5,070 | 35% | 3.6 million | $55K |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | 4,050 | 43% | 3.6 million | $46K |
| Meeting, Convention, and Event Planners | 9,900 | 16% | 3.2 million | $64K |
People: BLS counts for this industry, May 2025. Pay here: the median paid for the job in this industry, else its mean, else the national median. 168 smaller jobs (53,610 people) count in every total but are not listed. Task data covers 93% of the industry's people; the rest are in BLS "all other" groups with no task list, or in counts BLS does not publish.
The tasks with the most hours within reach by the end of 2028
Across the whole industry, on the chosen pace and reliability.
- Learn the location and purpose of street traffic signs within assigned patrol areas.Crossing Guards and Flaggers14 million hours100% of the task within reach
- Develop sales presentations or proposals to explain service specifications.Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel3.9 million hours100% of the task within reach
- Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.Meeting, Convention, and Event Planners3.9 million hours99% of the task within reach
- Plan commercial displays to entice and appeal to customers.Merchandise Displayers and Window Trimmers3.4 million hours100% of the task within reach
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.Shipping, Receiving, and Inventory Clerks2.8 million hours100% of the task within reach
- Record numbers of units handled or moved, using daily production sheets or work tickets.Laborers and Freight, Stock, and Material Movers, Hand2.2 million hours100% of the task within reach
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.Customer Service Representatives2.1 million hours100% of the task within reach
- Determine shipping methods, routes, or rates for materials to be shipped.Shipping, Receiving, and Inventory Clerks2 million hours100% of the task within reach
- Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows.Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel2 million hours70% of the task within reach
- Compute, record, and proofread data and other information, such as records or reports.Office Clerks, General1.9 million hours100% of the task within reach
Scan a typical company in this industry
The industry's largest jobs, in the proportions BLS counts across the whole industry, at the pay it pays, run through the company scan. A starting point before you have a roster, or a benchmark for the one you have.
Next to this industry
Within reach now and by the end of 2028, long-run pace, four in five.
- Employment Services3,301,980 people20% now, 33% by 2028
- Services to Buildings and Dwellings2,310,020 people11% now, 15% by 2028
- Investigation and Security Services1,061,550 people17% now, 21% by 2028
- Business Support Services652,900 people52% now, 64% by 2028
- Office Administrative Services553,120 people36% now, 66% by 2028
- Facilities Support Services200,420 people15% now, 25% by 2028
- Travel Arrangement and Reservation Services190,670 people38% now, 57% by 2028
How it is built: BLS counts the people in each job in this industry; each job's tasks and their lengths give its share within reach at a date; the industry's share is those shares weighted by people. Value is pay times 1.43 for benefits and payroll costs. Seen in Claude use splits today's share by whether Anthropic saw people bring each task to Claude in 2025; other AI tools are not counted. How it works