Industry group, 5613
Employment Services
3,301,980 people work in this industry in the US, at mean pay of $58,460 a year (BLS, May 2025). What follows is how much of their working time the best AI models could finish, when, and in which jobs and tasks. Estimates.
of the paid hours. Estimate.
a year: 1.4 billion hours at what they cost. Not a forecast of savings.
- 36%
- 6%
- 58%
of the paid hours are within reach now in tasks people already bring to Claude. Another 16% is within reach in tasks not yet seen there.
Across the US: 24% within reach now and 39% by the end of 2028, on the long-run pace at four in five.
Share of the paid hours within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
How far this has come
With GPT-4, measured in March 2023, 0% of this industry's paid hours were within reach at . With Claude 3.7 Sonnet, measured in February 2025, 2%. With Claude Mythos Preview (early), measured in April 2026, 19%. Today's estimate: 22%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
Where the hours are
Jobs by hours within reach now. The 40 largest jobs hold 69% of the people.
| People | Pay here | |||
|---|---|---|---|---|
| Human Resources Specialists | 124,520 | 44% | 113 million | $61K |
| Laborers and Freight, Stock, and Material Movers, Hand | 440,730 | 11% | 103 million | $36K |
| Customer Service Representatives | 69,550 | 67% | 96 million | $40K |
| Office Clerks, General | 67,210 | 58% | 81 million | $40K |
| Team Assemblers | 174,550 | 18% | 64 million | $37K |
| Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | 43,270 | 69% | 62 million | $65K |
| Registered Nurses | 102,110 | 21% | 44 million | $91K |
| Bookkeeping, Accounting, and Auditing Clerks | 23,050 | 76% | 37 million | $50K |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | 43,740 | 39% | 35 million | $46K |
| Project Management Specialists | 32,570 | 45% | 30 million | $117K |
| Shipping, Receiving, and Inventory Clerks | 32,480 | 43% | 29 million | $38K |
| Receptionists and Information Clerks | 16,760 | 83% | 29 million | $39K |
People: BLS counts for this industry, May 2025. Pay here: the median paid for the job in this industry, else its mean, else the national median. 516 smaller jobs (971,100 people) count in every total but are not listed. Task data covers 94% of the industry's people; the rest are in BLS "all other" groups with no task list, or in counts BLS does not publish.
The tasks with the most hours within reach by the end of 2028
Across the whole industry, on the chosen pace and reliability.
- Record numbers of units handled or moved, using daily production sheets or work tickets.Laborers and Freight, Stock, and Material Movers, Hand61 million hours100% of the task within reach
- Read work orders or receive oral instructions to determine work assignments or material or equipment needs.Laborers and Freight, Stock, and Material Movers, Hand42 million hours100% of the task within reach
- Review work orders and blueprints to ensure work is performed according to specifications.Team Assemblers31 million hours100% of the task within reach
- Perform administrative or managerial functions, such as taking responsibility for a unit's staff, budget, planning, or long-range goals.Registered Nurses29 million hours100% of the task within reach
- Develop or implement recruiting strategies to meet current or anticipated staffing needs.Human Resources Specialists26 million hours99% of the task within reach
- Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.Human Resources Specialists26 million hours100% of the task within reach
- Determine work assignments and procedures.Team Assemblers22 million hours100% of the task within reach
- Attend professional meetings, educational conferences, or teacher training workshops to improve professional competence.Substitute Teachers, Short-Term22 million hours100% of the task within reach
- Analyze employment-related data and prepare required reports.Human Resources Specialists20 million hours100% of the task within reach
- Develop sales presentations or proposals to explain service specifications.Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel18 million hours100% of the task within reach
Scan a typical company in this industry
The industry's largest jobs, in the proportions BLS counts across the whole industry, at the pay it pays, run through the company scan. A starting point before you have a roster, or a benchmark for the one you have.
Next to this industry
Within reach now and by the end of 2028, long-run pace, four in five.
- Services to Buildings and Dwellings2,310,020 people12% now, 16% by 2028
- Investigation and Security Services1,061,550 people17% now, 21% by 2028
- Business Support Services652,900 people54% now, 67% by 2028
- Office Administrative Services553,120 people38% now, 69% by 2028
- Other Support Services328,520 people25% now, 38% by 2028
- Facilities Support Services200,420 people16% now, 26% by 2028
- Travel Arrangement and Reservation Services190,670 people40% now, 58% by 2028
How it is built: BLS counts the people in each job in this industry; each job's tasks and their lengths give its share within reach at a date; the industry's share is those shares weighted by people. Value is pay times 1.43 for benefits and payroll costs. Seen in Claude use splits today's share by whether Anthropic saw people bring each task to Claude in 2025; other AI tools are not counted. How it works