Reservation and Transportation Ticket Agents and Travel Clerks
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
118,710 people do this job in the US. $44,390 a year.
of the working time. Estimate.
- 74%
- 12%
- 14%
Measured, from Anthropic's usage data (2025). Counts help on part of a task.
On the chosen pace and reliability. Estimate.
Share of the working time within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
At this date and pace, models finish tasks up to 4.4 h long four times in five.
How far this has come
With GPT-4, measured in March 2023, 0% of this job's working time was within reach at . With Claude 3.7 Sonnet, measured in February 2025, 13%. With Claude Mythos Preview (early), measured in April 2026, 74%. Today's estimate: 74%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
The tasks
Sorted by . 19 tasks from .
| Task | Kind | |||
|---|---|---|---|---|
| Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.Done hourly or more by most who do it. AI observed on this task. | 15% | 21 min8 min to 38 min | 100%Half by now | |
| Confer with customers to determine their service requirements and travel preferences.Done hourly or more by most who do it. AI observed on this task. | 12% | 17 min8 min to 29 min | Stays with people | |
| Prepare customer invoices and accept payment.Done hourly or more by most who do it. | 11% | 13 min8 min to 21 min | 100%Half by now | |
| Provide clients with assistance in preparing required travel documents and forms.Done hourly or more by most who do it. | 9% | 25 min13 min to 42 min | 100%Half by now | |
| Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.Done hourly or more by most who do it. AI observed on this task. | 8% | 25 min13 min to 50 min | 100%Half by now | |
| Keep information facilities clean during operation.Done hourly or more by most who do it. | 7% | 13 min4 min to 25 min | Stays with people | |
| Promote particular destinations, tour packages, and other travel services.Done hourly or more by most who do it. | 6% | 17 min8 min to 33 min | 100%Half by now | |
| Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.Done daily by most who do it. | 5% | 10 min4 min to 17 min | 100%Half by now | |
| Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.Done hourly or more by most who do it. | 5% | 13 min7 min to 25 min | 100%Half by now | |
| Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.Done daily by most who do it. | 4% | 17 min8 min to 29 min | 100%Half by now | |
| Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.Done hourly or more by most who do it. | 3% | 7 min3 min to 13 min | 100%Half by now | |
| Provide boarding or disembarking assistance to passengers needing special assistance.Done hourly or more by most who do it. | 3% | 17 min8 min to 38 min | Stays with people |
Within reach, per task: the share of the task's time whose instances are short enough for a model to finish at the chosen date, pace and reliability. Half by: the date half of that time comes within reach.
Jobs that share skills with this one
From O*NET's related occupations. Within reach now and by the end of 2028, long-run pace, four in five.
Where this job works
The industry groups that employ the most of it (BLS, May 2025).
Where the most of these jobs are
The metro areas with the most people in it (BLS, May 2025).