Hotel, Motel, and Resort Desk Clerks
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
261,420 people do this job in the US. $35,070 a year.
of the working time. Estimate.
- 54%
- 7%
- 39%
Measured, from Anthropic's usage data (2025). Counts help on part of a task.
On the chosen pace and reliability. Estimate.
Share of the working time within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
At this date and pace, models finish tasks up to 4.4 h long four times in five.
How far this has come
With GPT-4, measured in March 2023, 0% of this job's working time was within reach at . With Claude 3.7 Sonnet, measured in February 2025, 21%. With Claude Mythos Preview (early), measured in April 2026, 52%. Today's estimate: 54%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
The tasks
Sorted by . 20 tasks from .
| Task | Kind | |||
|---|---|---|---|---|
| Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.Done daily by most who do it. | 17% | 1.3 h38 min to 2.5 h | 97%Half by now | |
| Clean and maintain lobby and common areas, such as restocking supplies and watering plants.Done several times a day by most who do it. | 13% | 25 min8 min to 50 min | Stays with people | |
| Greet, register, and assign rooms to guests of hotels or motels.Done hourly or more by most who do it. | 9% | 8 min4 min to 17 min | Stays with people | |
| Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.Done daily by most who do it. | 7% | 25 min13 min to 50 min | Stays with people | |
| Make and confirm reservations.Done several times a day by most who do it. AI observed on this task. | 6% | 8 min4 min to 21 min | 100%Half by now | |
| Keep records of room availability and guests' accounts, manually or using computers.Done daily by most who do it. | 6% | 13 min4 min to 25 min | 100%Half by now | |
| Plan, schedule or supervise the work of other employees.Done daily by most who do it. | 6% | 38 min17 min to 1.7 h | Stays with people | |
| Review accounts and charges with guests during the check out process.Done hourly or more by most who do it. | 6% | 8 min3 min to 21 min | 100%Half by now | |
| Compute bills, collect payments, and make change for guests.Done hourly or more by most who do it. | 6% | 7 min3 min to 13 min | Stays with people | |
| Record guest comments or complaints, referring customers to managers as necessary.Done daily by most who do it. | 4% | 8 min4 min to 21 min | 100%Half by now | |
| Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.Done daily by most who do it. AI observed on this task. | 4% | 7 min3 min to 13 min | 100%Half by now | |
| Transmit and receive messages, using telephones or telephone switchboards.Done hourly or more by most who do it. | 3% | 4 min2 min to 8 min | 100%Half by now |
Within reach, per task: the share of the task's time whose instances are short enough for a model to finish at the chosen date, pace and reliability. Half by: the date half of that time comes within reach.
Jobs that share skills with this one
From O*NET's related occupations. Within reach now and by the end of 2028, long-run pace, four in five.
Where this job works
The industry groups that employ the most of it (BLS, May 2025).
Where the most of these jobs are
The metro areas with the most people in it (BLS, May 2025).