Counter and Rental Clerks
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
400,810 people do this job in the US. $41,300 a year.
of the working time. Estimate.
- 53%
- 4%
- 42%
Measured, from Anthropic's usage data (2025). Counts help on part of a task.
On the chosen pace and reliability. Estimate.
Share of the working time within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
At this date and pace, models finish tasks up to 4.4 h long four times in five.
How far this has come
With GPT-4, measured in March 2023, 0% of this job's working time was within reach at . With Claude 3.7 Sonnet, measured in February 2025, 22%. With Claude Mythos Preview (early), measured in April 2026, 53%. Today's estimate: 53%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
The tasks
Sorted by . 16 tasks from .
| Task | Kind | |||
|---|---|---|---|---|
| Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.Done hourly or more by most who do it. | 10% | 13 min4 min to 25 min | Stays with people | |
| Rent items, arrange for provision of services to customers, and accept returns.Done hourly or more by most who do it. | 10% | 17 min8 min to 38 min | Stays with people | |
| Prepare merchandise for display or for purchase or rental.Done daily by most who do it. | 8% | 21 min8 min to 42 min | Stays with people | |
| Prepare rental forms, obtaining customer signature and other information, such as required licenses.Done hourly or more by most who do it. | 8% | 13 min4 min to 25 min | 100%Half by now | |
| Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.Done hourly or more by most who do it. | 7% | 13 min4 min to 29 min | Stays with people | |
| Receive orders for services, such as rentals, repairs, dry cleaning, and storage.Done hourly or more by most who do it. | 7% | 8 min4 min to 21 min | 100%Half by now | |
| Compute charges for merchandise or services and receive payments.Done hourly or more by most who do it. | 7% | 7 min3 min to 13 min | 100%Half by now | |
| Answer telephones to provide information and receive orders.Done hourly or more by most who do it. | 7% | 7 min3 min to 13 min | 100%Half by now | |
| Recommend and provide advice on a wide variety of products and services.Done daily by most who do it. AI observed on this task. | 6% | 13 min4 min to 25 min | 100%Half by now | |
| Keep records of transactions and of the number of customers entering an establishment.Done daily by most who do it. | 6% | 13 min4 min to 38 min | 99%Half by now | |
| Reserve items for requested times and keep records of items rented.Done hourly or more by most who do it. | 6% | 13 min4 min to 25 min | 100%Half by now | |
| Inspect and adjust rental items to meet needs of customer.Done daily by most who do it. | 5% | 10 min4 min to 25 min | Stays with people |
Within reach, per task: the share of the task's time whose instances are short enough for a model to finish at the chosen date, pace and reliability. Half by: the date half of that time comes within reach.
Jobs that share skills with this one
From O*NET's related occupations. Within reach now and by the end of 2028, long-run pace, four in five.
- Retail Salespersons20% now, 20% by 2028
- Cashiers30% now, 30% by 2028
- Door-to-Door Sales Workers, News and Street Vendors, and Related Workers27% now, 31% by 2028
- Stockers and Order Fillers18% now, 18% by 2028
- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel69% now, 88% by 2028
- Customer Service Representatives67% now, 67% by 2028
Where this job works
The industry groups that employ the most of it (BLS, May 2025).
Where the most of these jobs are
The metro areas with the most people in it (BLS, May 2025).