Concierges
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
49,240 people do this job in the US. $38,950 a year.
of the working time. Estimate.
- 83%
- 0%
- 17%
Measured, from Anthropic's usage data (2025). Counts help on part of a task.
On the chosen pace and reliability. Estimate.
Share of the working time within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
At this date and pace, models finish tasks up to 4.4 h long four times in five.
How far this has come
With GPT-4, measured in March 2023, 0% of this job's working time was within reach at . With Claude 3.7 Sonnet, measured in February 2025, 7%. With Claude Mythos Preview (early), measured in April 2026, 62%. Today's estimate: 67%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
The tasks
Sorted by . 18 tasks from .
| Task | Kind | |||
|---|---|---|---|---|
| Make travel arrangements for sightseeing or other tours.Done daily by most who do it. AI observed on this task. | 16% | 33 min13 min to 1.3 h | 99%Half by now | |
| Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.Done more than monthly by most who do it. | 14% | 1.7 h25 min to 4.2 h | 57%Half by now | |
| Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.Done several times a day by most who do it. | 12% | 21 min8 min to 38 min | 100%Half by now | |
| Plan special events, parties, or meetings, which may include booking musicians or celebrities.Done more than monthly by most who do it. AI observed on this task. | 12% | 3.3 h50 min to 1.3 work days | 25%Half by Mar 2027 | |
| Perform office duties on a temporary basis when needed.Done daily by most who do it. | 9% | 38 min13 min to 1.7 h | 95%Half by now | |
| Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.Done hourly or more by most who do it. AI observed on this task. | 6% | 7 min3 min to 17 min | 100%Half by now | |
| Clean and tidy hotel lounge.Done daily by most who do it. | 5% | 38 min17 min to 1.3 h | Stays with people | |
| Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.Done daily by most who do it. | 4% | 29 min13 min to 1.1 h | 100%Half by now | |
| Pick up and deliver items or run errands for guests.Done daily by most who do it. | 3% | 38 min13 min to 1.7 h | Stays with people | |
| Receive, store, or deliver luggage or mail.Done daily by most who do it. | 3% | 13 min4 min to 25 min | Stays with people | |
| Provide directions to guests.Done hourly or more by most who do it. | 3% | 4 min2 min to 13 min | 100%Half by now | |
| Provide food and beverage services to guests.Done more than weekly by most who do it. | 3% | 25 min8 min to 50 min | Stays with people |
Within reach, per task: the share of the task's time whose instances are short enough for a model to finish at the chosen date, pace and reliability. Half by: the date half of that time comes within reach.
Jobs that share skills with this one
From O*NET's related occupations. Within reach now and by the end of 2028, long-run pace, four in five.
- Hotel, Motel, and Resort Desk Clerks54% now, 54% by 2028
- Baggage Porters and Bellhops8% now, 8% by 2028
- Counter and Rental Clerks53% now, 53% by 2028
- Reservation and Transportation Ticket Agents and Travel Clerks74% now, 74% by 2028
- Locker Room, Coatroom, and Dressing Room Attendants3% now, 3% by 2028
- Passenger Attendants5% now, 5% by 2028
Where this job works
The industry groups that employ the most of it (BLS, May 2025).
Where the most of these jobs are
The metro areas with the most people in it (BLS, May 2025).