Industry group, 8129
Other Personal Services
436,330 people work in this industry in the US, at mean pay of $43,940 a year (BLS, May 2025). What follows is how much of their working time the best AI models could finish, when, and in which jobs and tasks. Estimates.
of the paid hours. Estimate.
a year: 159 million hours at what they cost. Not a forecast of savings.
- 27%
- 10%
- 63%
of the paid hours are within reach now in tasks people already bring to Claude. Another 15% is within reach in tasks not yet seen there.
Across the US: 22% within reach now and 37% by the end of 2028, on the long-run pace at four in five.
Share of the paid hours within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
How far this has come
With GPT-4, measured in March 2023, 0% of this industry's paid hours were within reach at . With Claude 3.7 Sonnet, measured in February 2025, 2%. With Claude Mythos Preview (early), measured in April 2026, 16%. Today's estimate: 18%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
Where the hours are
Jobs by hours within reach now. The 40 largest jobs hold 93% of the people.
| People | Pay here | |||
|---|---|---|---|---|
| Animal Caretakers | 146,190 | 11% | 33 million | $35K |
| Receptionists and Information Clerks | 11,940 | 59% | 15 million | $35K |
| Exercise Trainers and Group Fitness Instructors | 11,030 | 57% | 13 million | $47K |
| Customer Service Representatives | 7,980 | 64% | 11 million | $37K |
| First-Line Supervisors of Personal Service Workers | 13,460 | 37% | 10 million | $46K |
| Office Clerks, General | 7,780 | 54% | 8.8 million | $38K |
| General and Operations Managers | 16,460 | 23% | 7.8 million | $75K |
| Concierges | 5,130 | 67% | 7.1 million | $38K |
| Shuttle Drivers and Chauffeurs | 10,940 | 28% | 6.4 million | $36K |
| Bookkeeping, Accounting, and Auditing Clerks | 2,240 | 78% | 3.6 million | $47K |
| First-Line Supervisors of Material-Moving Machine and Vehicle Operators | 3,330 | 51% | 3.5 million | $47K |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | 3,900 | 43% | 3.5 million | $44K |
People: BLS counts for this industry, May 2025. Pay here: the median paid for the job in this industry, else its mean, else the national median. 99 smaller jobs (27,980 people) count in every total but are not listed. Task data covers 95% of the industry's people; the rest are in BLS "all other" groups with no task list, or in counts BLS does not publish.
The tasks with the most hours within reach by the end of 2028
Across the whole industry, on the chosen pace and reliability.
- Find homes for stray or unwanted animals.Animal Caretakers30 million hours100% of the task within reach
- Respond to questions from patrons, and provide information about animals, such as behavior, habitat, breeding habits, or facility activities.Animal Caretakers9.3 million hours100% of the task within reach
- Answer telephones and schedule appointments.Animal Caretakers8.5 million hours100% of the task within reach
- Plan routines, choose appropriate music, and choose different movements for each set of muscles, depending on participants' capabilities and limitations.Exercise Trainers and Group Fitness Instructors5.2 million hours100% of the task within reach
- Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements.Exercise Trainers and Group Fitness Instructors4.9 million hours100% of the task within reach
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.Receptionists and Information Clerks3.7 million hours100% of the task within reach
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.First-Line Supervisors of Personal Service Workers3.7 million hours100% of the task within reach
- Plan physical education programs to promote development of participants' physical attributes and social skills.Exercise Trainers and Group Fitness Instructors2.2 million hours100% of the task within reach
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.General and Operations Managers2.1 million hours40% of the task within reach
- Analyze data to determine answers to questions from customers or members of the public.Receptionists and Information Clerks2 million hours100% of the task within reach
Scan a typical company in this industry
The industry's largest jobs, in the proportions BLS counts across the whole industry, at the pay it pays, run through the company scan. A starting point before you have a roster, or a benchmark for the one you have.
Next to this industry
Within reach now and by the end of 2028, long-run pace, four in five.
How it is built: BLS counts the people in each job in this industry; each job's tasks and their lengths give its share within reach at a date; the industry's share is those shares weighted by people. Value is pay times 1.43 for benefits and payroll costs. Seen in Claude use splits today's share by whether Anthropic saw people bring each task to Claude in 2025; other AI tools are not counted. How it works