First-Line Supervisors of Personal Service Workers
Supervise and coordinate activities of personal service workers.
114,110 people do this job in the US. $48,590 a year.
of the working time. Estimate.
- 44%
- 25%
- 31%
Measured, from Anthropic's usage data (2025). Counts help on part of a task.
On the chosen pace and reliability. Estimate.
Share of the working time within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
At this date and pace, models finish tasks up to 4.4 h long four times in five.
How far this has come
With GPT-4, measured in March 2023, 0% of this job's working time was within reach at . With Claude 3.7 Sonnet, measured in February 2025, 0%. With Claude Mythos Preview (early), measured in April 2026, 34%. Today's estimate: 37%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
The tasks
Sorted by . 17 tasks from .
| Task | Kind | |||
|---|---|---|---|---|
| Direct or coordinate the activities of workers, such as hotel staff or hair stylists.Done daily by most who do it. | 19% | 1.3 h25 min to 2.5 h | Stays with people | |
| Assign work schedules, following work requirements, to ensure quality and timely delivery of service.Done daily by most who do it. | 13% | 50 min25 min to 1.7 h | 99%Half by now | |
| Recruit and hire staff members.Done more than weekly by most who do it. AI observed on this task. | 10% | 5 h1.7 h to 1.6 work days | Stays with people | |
| Investigate employee complaints and resolve problems following management rules and regulations.Done daily by most who do it. | 7% | 1.3 h25 min to 3.3 h | 77%Half by now | |
| Participate in continuing education to stay abreast of industry trends and developments.Done more than monthly by most who do it. | 7% | 2.5 h50 min to 6.7 h | 46%Half by Oct 2026 | |
| Meet with managers or other supervisors to stay informed of changes affecting operations.Done daily by most who do it. | 7% | 38 min17 min to 1.3 h | Stays with people | |
| Train workers in proper operational procedures and functions and explain company policies.Done more than monthly by most who do it. | 6% | 1.7 h38 min to 4.2 h | Stays with people | |
| Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.Done daily by most who do it. | 6% | 50 min13 min to 1.7 h | Stays with people | |
| Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.Done daily by most who do it. | 6% | 38 min13 min to 1.7 h | Stays with people | |
| Apply customer feedback to service improvement efforts.Done more than monthly by most who do it. AI observed on this task. | 5% | 1.3 h17 min to 3.3 h | 64%Half by now | |
| Take disciplinary action to address performance problems.Done more than yearly by most who do it. | 3% | 50 min25 min to 2.5 h | 95%Half by now | |
| Resolve customer complaints regarding worker performance or services rendered.Done daily by most who do it. | 2% | 38 min13 min to 1.3 h | 98%Half by now |
Within reach, per task: the share of the task's time whose instances are short enough for a model to finish at the chosen date, pace and reliability. Half by: the date half of that time comes within reach.
Jobs that share skills with this one
From O*NET's related occupations. Within reach now and by the end of 2028, long-run pace, four in five.
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services24% now, 30% by 2028
- First-Line Supervisors of Housekeeping and Janitorial Workers39% now, 56% by 2028
- First-Line Supervisors of Office and Administrative Support Workers47% now, 77% by 2028
- First-Line Supervisors of Passenger Attendants37% now, 54% by 2028
- First-Line Supervisors of Food Preparation and Serving Workers48% now, 56% by 2028
- First-Line Supervisors of Non-Retail Sales Workers37% now, 63% by 2028
Where this job works
The industry groups that employ the most of it (BLS, May 2025).
Where the most of these jobs are
The metro areas with the most people in it (BLS, May 2025).