Sector, 81
Other Services (except Public Administration)
4,484,430 people work in this industry in the US, at mean pay of $57,260 a year (BLS, May 2025). What follows is how much of their working time the best AI models could finish, when, and in which jobs and tasks. Estimates.
of the paid hours. Estimate.
a year: 1.9 billion hours at what they cost. Not a forecast of savings.
- 35%
- 8%
- 57%
of the paid hours are within reach now in tasks people already bring to Claude. Another 16% is within reach in tasks not yet seen there.
Across the US: 24% within reach now and 39% by the end of 2028, on the long-run pace at four in five.
Share of the paid hours within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
How far this has come
With GPT-4, measured in March 2023, 0% of this industry's paid hours were within reach at . With Claude 3.7 Sonnet, measured in February 2025, 2%. With Claude Mythos Preview (early), measured in April 2026, 19%. Today's estimate: 21%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
Where the hours are
Jobs by hours within reach now. The 40 largest jobs hold 69% of the people.
| People | Pay here | |||
|---|---|---|---|---|
| Receptionists and Information Clerks | 109,280 | 83% | 188 million | $35K |
| Office Clerks, General | 117,750 | 58% | 143 million | $42K |
| Bookkeeping, Accounting, and Auditing Clerks | 64,890 | 76% | 103 million | $51K |
| Customer Service Representatives | 69,640 | 67% | 96 million | $39K |
| General and Operations Managers | 218,230 | 19% | 84 million | $94K |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | 95,790 | 39% | 78 million | $46K |
| Counter and Rental Clerks | 56,950 | 53% | 63 million | $39K |
| Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | 41,670 | 69% | 59 million | $55K |
| Exercise Trainers and Group Fitness Instructors | 45,840 | 56% | 54 million | $42K |
| First-Line Supervisors of Mechanics, Installers, and Repairers | 67,480 | 27% | 38 million | $73K |
| Manicurists and Pedicurists | 150,780 | 12% | 37 million | $36K |
| First-Line Supervisors of Personal Service Workers | 46,990 | 37% | 36 million | $46K |
People: BLS counts for this industry, May 2025. Pay here: the median paid for the job in this industry, else its mean, else the national median. 483 smaller jobs (1,374,280 people) count in every total but are not listed. Task data covers 98% of the industry's people; the rest are in BLS "all other" groups with no task list, or in counts BLS does not publish.
The tasks with the most hours within reach by the end of 2028
Across the whole industry, on the chosen pace and reliability.
- Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.General and Operations Managers39 million hours99% of the task within reach
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.Secretaries and Administrative Assistants, Except Legal, Medical, and Executive35 million hours89% of the task within reach
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.Receptionists and Information Clerks34 million hours100% of the task within reach
- Find homes for stray or unwanted animals.Animal Caretakers32 million hours100% of the task within reach
- Prepare staff work schedules and assign specific duties.General and Operations Managers31 million hours100% of the task within reach
- Plan, organize, and control the operations of a cocktail lounge or bar.Bartenders31 million hours100% of the task within reach
- Compute, record, and proofread data and other information, such as records or reports.Office Clerks, General29 million hours100% of the task within reach
- Maintain supply inventories and records of client services.Manicurists and Pedicurists27 million hours100% of the task within reach
- Set prices or credit terms for goods or services, based on forecasts of customer demand.General and Operations Managers27 million hours100% of the task within reach
- Develop or implement electronic maintenance programs or computer information management systems.First-Line Supervisors of Mechanics, Installers, and Repairers22 million hours96% of the task within reach
Scan a typical company in this industry
The industry's largest jobs, in the proportions BLS counts across the whole industry, at the pay it pays, run through the company scan. A starting point before you have a roster, or a benchmark for the one you have.
Inside this industry
Within reach now and by the end of 2028, long-run pace, four in five.
How it is built: BLS counts the people in each job in this industry; each job's tasks and their lengths give its share within reach at a date; the industry's share is those shares weighted by people. Value is pay times 1.43 for benefits and payroll costs. Seen in Claude use splits today's share by whether Anthropic saw people bring each task to Claude in 2025; other AI tools are not counted. How it works