Receptionists and Information Clerks
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
910,180 people do this job in the US. $38,010 a year.
of the working time. Estimate.
- 84%
- 0%
- 16%
Measured, from Anthropic's usage data (2025). Counts help on part of a task.
On the chosen pace and reliability. Estimate.
Share of the working time within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
At this date and pace, models finish tasks up to 4.4 h long four times in five.
How far this has come
With GPT-4, measured in March 2023, 0% of this job's working time was within reach at . With Claude 3.7 Sonnet, measured in February 2025, 22%. With Claude Mythos Preview (early), measured in April 2026, 82%. Today's estimate: 83%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
The tasks
Sorted by . 18 tasks from .
| Task | Kind | |||
|---|---|---|---|---|
| Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.Done hourly or more by most who do it. | 15% | 25 min8 min to 1.3 h | 97%Half by now | |
| File and maintain records.Done daily by most who do it. | 9% | 13 min4 min to 38 min | 99%Half by now | |
| Analyze data to determine answers to questions from customers or members of the public.Done daily by most who do it. AI observed on this task. | 8% | 21 min8 min to 50 min | 100%Half by now | |
| Schedule space or equipment for special programs and prepare lists of participants.Done more than monthly by most who do it. | 6% | 33 min13 min to 1.7 h | 97%Half by now | |
| Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.Done daily by most who do it. | 6% | 13 min4 min to 25 min | Stays with people | |
| Receive payment and record receipts for services.Done hourly or more by most who do it. | 6% | 7 min3 min to 17 min | 100%Half by now | |
| Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Done daily by most who do it. | 6% | 17 min8 min to 50 min | Stays with people | |
| Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.Done hourly or more by most who do it. AI observed on this task. | 6% | 4 min2 min to 13 min | 100%Half by now | |
| Process and prepare memos, correspondence, travel vouchers, or other documents.Done daily by most who do it. AI observed on this task. | 6% | 17 min8 min to 38 min | 100%Half by now | |
| Calculate and quote rates for tours, stocks, insurance policies, or other products or services.Done hourly or more by most who do it. | 5% | 13 min4 min to 38 min | 99%Half by now | |
| Hear and resolve complaints from customers or the public.Done daily by most who do it. AI observed on this task. | 5% | 13 min4 min to 38 min | 99%Half by now | |
| Keep a current record of staff members' whereabouts and availability.Done daily by most who do it. | 5% | 13 min4 min to 25 min | 100%Half by now |
Within reach, per task: the share of the task's time whose instances are short enough for a model to finish at the chosen date, pace and reliability. Half by: the date half of that time comes within reach.
Jobs that share skills with this one
From O*NET's related occupations. Within reach now and by the end of 2028, long-run pace, four in five.
- Medical Secretaries and Administrative Assistants87% now, 91% by 2028
- Office Clerks, General58% now, 61% by 2028
- Customer Service Representatives67% now, 67% by 2028
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive39% now, 69% by 2028
- Switchboard Operators, Including Answering Service77% now, 77% by 2028
- Interviewers, Except Eligibility and Loan74% now, 75% by 2028
Where this job works
The industry groups that employ the most of it (BLS, May 2025).
Where the most of these jobs are
The metro areas with the most people in it (BLS, May 2025).