Insurance Claims and Policy Processing Clerks
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
214,260 people do this job in the US. $49,230 a year.
of the working time. Estimate.
- 98%
- 2%
- 0%
Measured, from Anthropic's usage data (2025). Counts help on part of a task.
On the chosen pace and reliability. Estimate.
Share of the working time within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
At this date and pace, models finish tasks up to 4.4 h long four times in five.
How far this has come
With GPT-4, measured in March 2023, 0% of this job's working time was within reach at . With Claude 3.7 Sonnet, measured in February 2025, 10%. With Claude Mythos Preview (early), measured in April 2026, 97%. Today's estimate: 98%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
The tasks
Sorted by . 25 tasks from .
| Task | Kind | |||
|---|---|---|---|---|
| Prepare insurance claim forms or related documents, and review them for completeness.Done hourly or more by most who do it. | 10% | 21 min8 min to 50 min | 100%Half by now | |
| Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.Done hourly or more by most who do it. | 10% | 21 min8 min to 50 min | 100%Half by now | |
| Review insurance policy to determine coverage.Done hourly or more by most who do it. | 8% | 25 min8 min to 50 min | 100%Half by now | |
| Pay small claims.Done hourly or more by most who do it. | 7% | 21 min8 min to 38 min | 100%Half by now | |
| Calculate amount of claim.Done hourly or more by most who do it. | 7% | 21 min8 min to 50 min | 100%Half by now | |
| Process and record new insurance policies and claims.Done daily by most who do it. AI observed on this task. | 6% | 33 min13 min to 1.1 h | 100%Half by now | |
| Transmit claims for payment or further investigation.Done hourly or more by most who do it. | 6% | 13 min4 min to 29 min | 100%Half by now | |
| Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.Done hourly or more by most who do it. | 5% | 13 min4 min to 25 min | 100%Half by now | |
| Contact insured or other involved persons to obtain missing information.Done more than weekly by most who do it. | 5% | 17 min8 min to 38 min | 100%Half by now | |
| Correspond with insured or agent to obtain information or to inform them of account status or changes.Done several times a day by most who do it. | 4% | 17 min8 min to 33 min | 100%Half by now | |
| Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.Done daily by most who do it. AI observed on this task. | 4% | 25 min8 min to 1.1 h | 98%Half by now | |
| Post or attach information to claim file.Done hourly or more by most who do it. | 4% | 8 min3 min to 21 min | 100%Half by now |
Within reach, per task: the share of the task's time whose instances are short enough for a model to finish at the chosen date, pace and reliability. Half by: the date half of that time comes within reach.
Jobs that share skills with this one
From O*NET's related occupations. Within reach now and by the end of 2028, long-run pace, four in five.
- Customer Service Representatives67% now, 67% by 2028
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- Eligibility Interviewers, Government Programs72% now, 74% by 2028
- Billing and Posting Clerks77% now, 94% by 2028
- Loan Interviewers and Clerks82% now, 83% by 2028
- Bookkeeping, Accounting, and Auditing Clerks76% now, 88% by 2028
Where this job works
The industry groups that employ the most of it (BLS, May 2025).
Where the most of these jobs are
The metro areas with the most people in it (BLS, May 2025).