Industry group, 5242
Agencies, Brokerages, and Other Insurance Related Activities
1,401,270 people work in this industry in the US, at mean pay of $85,200 a year (BLS, May 2025). What follows is how much of their working time the best AI models could finish, when, and in which jobs and tasks. Estimates.
of the paid hours. Estimate.
a year: 1.4 billion hours at what they cost. Not a forecast of savings.
- 76%
- 14%
- 11%
of the paid hours are within reach now in tasks people already bring to Claude. Another 35% is within reach in tasks not yet seen there.
Across the US: 24% within reach now and 39% by the end of 2028, on the long-run pace at four in five.
Share of the paid hours within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
How far this has come
With GPT-4, measured in March 2023, 0% of this industry's paid hours were within reach at . With Claude 3.7 Sonnet, measured in February 2025, 4%. With Claude Mythos Preview (early), measured in April 2026, 42%. Today's estimate: 48%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
Where the hours are
Jobs by hours within reach now. The 40 largest jobs hold 91% of the people.
| People | Pay here | |||
|---|---|---|---|---|
| Insurance Sales Agents | 378,790 | 52% | 407 million | $62K |
| Customer Service Representatives | 172,880 | 67% | 239 million | $46K |
| Insurance Claims and Policy Processing Clerks | 95,260 | 98% | 193 million | $49K |
| Claims Adjusters, Examiners, and Investigators | 109,500 | 37% | 85 million | $76K |
| Insurance Underwriters | 36,110 | 85% | 64 million | $81K |
| Office Clerks, General | 33,550 | 58% | 41 million | $45K |
| Bookkeeping, Accounting, and Auditing Clerks | 20,840 | 76% | 33 million | $51K |
| First-Line Supervisors of Office and Administrative Support Workers | 32,040 | 47% | 31 million | $78K |
| General and Operations Managers | 57,500 | 19% | 22 million | $132K |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | 25,610 | 39% | 21 million | $46K |
| Receptionists and Information Clerks | 11,300 | 83% | 19 million | $39K |
| Sales Managers | 15,600 | 35% | 11 million | $160K |
People: BLS counts for this industry, May 2025. Pay here: the median paid for the job in this industry, else its mean, else the national median. 155 smaller jobs (121,510 people) count in every total but are not listed. Task data covers 99% of the industry's people; the rest are in BLS "all other" groups with no task list, or in counts BLS does not publish.
The tasks with the most hours within reach by the end of 2028
Across the whole industry, on the chosen pace and reliability.
- Develop marketing strategies to compete with other individuals or companies who sell insurance.Insurance Sales Agents129 million hours99% of the task within reach
- Customize insurance programs to suit individual customers, often covering a variety of risks.Insurance Sales Agents80 million hours100% of the task within reach
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.Insurance Sales Agents79 million hours100% of the task within reach
- Plan and oversee incorporation of insurance program into bookkeeping system of company.Insurance Sales Agents73 million hours100% of the task within reach
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.Insurance Sales Agents53 million hours100% of the task within reach
- Explain features, advantages, and disadvantages of various policies to promote sale of insurance plans.Insurance Sales Agents44 million hours100% of the task within reach
- Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.Insurance Sales Agents40 million hours100% of the task within reach
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.Customer Service Representatives39 million hours100% of the task within reach
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.Customer Service Representatives38 million hours100% of the task within reach
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Customer Service Representatives36 million hours100% of the task within reach
Scan a typical company in this industry
The industry's largest jobs, in the proportions BLS counts across the whole industry, at the pay it pays, run through the company scan. A starting point before you have a roster, or a benchmark for the one you have.
Next to this industry
Within reach now and by the end of 2028, long-run pace, four in five.
How it is built: BLS counts the people in each job in this industry; each job's tasks and their lengths give its share within reach at a date; the industry's share is those shares weighted by people. Value is pay times 1.43 for benefits and payroll costs. Seen in Claude use splits today's share by whether Anthropic saw people bring each task to Claude in 2025; other AI tools are not counted. How it works