Sector, 52
Finance and Insurance
6,281,650 people work in this industry in the US, at mean pay of $100,840 a year (BLS, May 2025). What follows is how much of their working time the best AI models could finish, when, and in which jobs and tasks. Estimates.
of the paid hours. Estimate.
a year: 5.5 billion hours at what they cost. Not a forecast of savings.
- 76%
- 13%
- 12%
of the paid hours are within reach now in tasks people already bring to Claude. Another 31% is within reach in tasks not yet seen there.
Across the US: 24% within reach now and 39% by the end of 2028, on the long-run pace at four in five.
Share of the paid hours within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
How far this has come
With GPT-4, measured in March 2023, 0% of this industry's paid hours were within reach at . With Claude 3.7 Sonnet, measured in February 2025, 3%. With Claude Mythos Preview (early), measured in April 2026, 37%. Today's estimate: 43%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
Where the hours are
Jobs by hours within reach now. The 40 largest jobs hold 86% of the people.
| People | Pay here | |||
|---|---|---|---|---|
| Customer Service Representatives | 481,180 | 67% | 666 million | $48K |
| Securities, Commodities, and Financial Services Sales Agents | 462,790 | 59% | 563 million | $78K |
| Insurance Sales Agents | 464,330 | 52% | 498 million | $62K |
| Loan Officers | 230,620 | 77% | 368 million | $76K |
| Insurance Claims and Policy Processing Clerks | 170,640 | 98% | 346 million | $50K |
| Personal Financial Advisors | 248,380 | 66% | 340 million | $107K |
| Loan Interviewers and Clerks | 141,310 | 82% | 242 million | $50K |
| Tellers | 321,310 | 35% | 234 million | $43K |
| Claims Adjusters, Examiners, and Investigators | 244,760 | 37% | 190 million | $77K |
| Insurance Underwriters | 99,060 | 85% | 175 million | $81K |
| First-Line Supervisors of Office and Administrative Support Workers | 176,160 | 47% | 172 million | $75K |
| Bookkeeping, Accounting, and Auditing Clerks | 83,380 | 76% | 133 million | $51K |
People: BLS counts for this industry, May 2025. Pay here: the median paid for the job in this industry, else its mean, else the national median. 251 smaller jobs (869,910 people) count in every total but are not listed. Task data covers 99% of the industry's people; the rest are in BLS "all other" groups with no task list, or in counts BLS does not publish.
The tasks with the most hours within reach by the end of 2028
Across the whole industry, on the chosen pace and reliability.
- Develop marketing strategies to compete with other individuals or companies who sell insurance.Insurance Sales Agents158 million hours99% of the task within reach
- Identify opportunities or develop channels for purchase or sale of securities or commodities.Securities, Commodities, and Financial Services Sales Agents124 million hours100% of the task within reach
- Determine customers' financial services needs and prepare proposals to sell services that address these needs.Securities, Commodities, and Financial Services Sales Agents113 million hours100% of the task within reach
- Develop financial plans, based on analysis of clients' financial status.Securities, Commodities, and Financial Services Sales Agents109 million hours99% of the task within reach
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.Customer Service Representatives109 million hours100% of the task within reach
- Devise trading, option, or hedge strategies.Securities, Commodities, and Financial Services Sales Agents109 million hours100% of the task within reach
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.Customer Service Representatives105 million hours100% of the task within reach
- Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.Financial Managers102 million hours94% of the task within reach
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Customer Service Representatives100 million hours100% of the task within reach
- Customize insurance programs to suit individual customers, often covering a variety of risks.Insurance Sales Agents99 million hours100% of the task within reach
Scan a typical company in this industry
The industry's largest jobs, in the proportions BLS counts across the whole industry, at the pay it pays, run through the company scan. A starting point before you have a roster, or a benchmark for the one you have.
Inside this industry
Within reach now and by the end of 2028, long-run pace, four in five.
- Insurance Carriers and Related Activities2,617,090 people45% now, 74% by 2028
- Credit Intermediation and Related Activities2,510,490 people43% now, 71% by 2028
- Securities, Commodity Contracts, and Other Financial Investments and Related Activities1,099,930 people39% now, 78% by 2028
- Funds, Trusts, and Other Financial Vehicles33,650 people33% now, 71% by 2028
- Monetary Authorities-Central Bank20,490 people18% now, 71% by 2028
How it is built: BLS counts the people in each job in this industry; each job's tasks and their lengths give its share within reach at a date; the industry's share is those shares weighted by people. Value is pay times 1.43 for benefits and payroll costs. Seen in Claude use splits today's share by whether Anthropic saw people bring each task to Claude in 2025; other AI tools are not counted. How it works