Sector, 52
Finance and Insurance
6,281,650 people work in this industry in the US, at mean pay of $100,840 a year (BLS, May 2025). What follows is how much of their working time the best AI models could finish, when, and in which jobs and tasks. Estimates.
of the paid hours. Now is projected from METR's April 2026 measurement and Epoch's November 2026 index.
a year: 7.2 billion hours at what they cost. Not a forecast of savings.
- 69%
- 26%
- 6%
of the paid hours are within reach now in tasks people already bring to Claude. Another 40% is within reach in tasks not yet seen there.
Across the US: 30% within reach now and 36% by the end of 2028, on the long-run pace at four in five. Now is projected from METR's April 2026 measurement and Epoch's November 2026 index.
Share of the paid hours within reach, now to 2030
Change assumptionsHide assumptionsLong-run pace, four in five
What each choice means: , , , , . Every pace starts from .
What handing the work over would take
For the 6,044,452 people in jobs so far, 96% of the industry's people; the others are in the totals above and join this split as the review reaches their jobs. Shares of their working time within reach now, at the pace and reliability chosen above. Estimates. Now is projected from METR's April 2026 measurement and Epoch's November 2026 index.
about 4.7 billion hours a year. The material can be handed to a model and the result handed back.
about 2.3 billion hours a year. The model has to be connected to the system the work lives in.
about 2.3 billion hours a year. Short enough by length. This site leaves conversation with people, so it is not in the totals.
What their work is made of
- 49%
- 19%
- 20%
- 6%
- 5%
Each task's time split among five kinds of doing, judged one task at a time; only documents and systems can count as within reach.
What changes for the people
For the 6,044,452 people in jobs reviewed task by task so far, by the end of 2028 on the long-run pace at four in five: the shares of their working time, from each job page's own map, weighted by how many people here do that job. It says which parts of the work change, never whether anyone keeps a job. Estimates.
Conversation, in-person and hands-on work.
Desk work within reach in tasks where a mistake costs something or a licensed person signs.
Desk work within reach that is small if wrong, with lighter checks.
What most people here would learn first
How many of them have each skill among the first two things to learn on their job's page. Every state, and the US
- Reviewing work you did not do yourself5,628,434 (93%)
- Briefing a model and checking its drafts3,499,139 (58%)
- Running AI inside the business systems1,364,260 (23%)
- The conversations679,603 (11%)
- Signing off under your license318,773 (5%)
- Judgment where errors are severe209,645 (3%)
- Handling protected records180,570 (3%)
- The hands-on craft167,280 (3%)
- Dealing with people outside the organization29,500 (under 1%)
How far this has come
With GPT-4, measured in March 2023, 0% of this industry's paid hours were within reach at . With Claude 3.7 Sonnet, measured in February 2025, 3%. With Claude Mythos Preview (early), measured in April 2026, 33%. Today's estimate: 56%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
Robots and the physical work
Anthropic rates 7% of the working time of the people in this industry as physical work. For 6% of the working time, a robot has been shown doing most of the task somewhere: 2% in a purpose-built cell, 4% in a structured facility. 0.10 of 3.
- Not physical 93%
- No robot shown 1%
- In a purpose-built cell 2%
- In a structured facility 4%
Anthropic's rating, not this site's estimate: Claude Opus 5, searching the web, rated each physical O*NET task by the kind of setting in which a robot it could cite (deployed, sold or demonstrated) does most of the task, weighted by its own estimate of each task's share of the time (What work can robots do?, September 30, 2026, data CC BY 4.0; every job ranked). A robot shown somewhere is not a robot in your building: cost, setup and safety decide that. The share within reach on this page still counts no body work. Weighted by the people in each occupation; each job's page names the robot behind each rated task.
Where the hours are
Jobs by hours within reach now. Now is projected from METR's April 2026 measurement and Epoch's November 2026 index. The 40 largest jobs hold 86% of the people.
| People | Pay here | |||
|---|---|---|---|---|
| Securities, Commodities, and Financial Services Sales Agents | 462,790 | 69% | 660 million | $78K |
| Customer Service Representatives | 481,180 | 64% | 645 million | $48K |
| Insurance Sales Agents | 464,330 | 40% | 386 million | $62K |
| Personal Financial Advisors | 248,380 | 71% | 367 million | $107K |
| Tellers | 321,310 | 48% | 319 million | $43K |
| Claims Adjusters, Examiners, and Investigators | 244,760 | 60% | 307 million | $77K |
| Insurance Claims and Policy Processing Clerks | 170,640 | 86% | 303 million | $50K |
| Financial Managers | 267,070 | 52% | 289 million | $170K |
| Loan Officers | 230,620 | 59% | 281 million | $76K |
| Loan Interviewers and Clerks | 141,310 | 72% | 211 million | $50K |
| Insurance Underwriters | 99,060 | 100% | 205 million | $81K |
| First-Line Supervisors of Office and Administrative Support Workers | 176,160 | 54% | 199 million | $75K |
People: BLS counts for this industry, May 2025. Pay here: the median paid for the job in this industry, else its mean, else the national median. 251 smaller jobs (869,910 people) count in every total but are not listed. Task data covers 99% of the industry's people; the rest are in BLS "all other" groups with no task list, or in counts BLS does not publish.
The tasks with the most hours within reach by the end of 2028
Across the whole industry, on the chosen pace and reliability.
- Develop marketing strategies to compete with other individuals or companies who sell insurance.Insurance Sales Agents159 million hours100% of the task within reach
- Develop financial plans, based on analysis of clients' financial status.Securities, Commodities, and Financial Services Sales Agents110 million hours100% of the task within reach
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.Customer Service Representatives109 million hours100% of the task within reach
- Devise trading, option, or hedge strategies.Securities, Commodities, and Financial Services Sales Agents109 million hours100% of the task within reach
- Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.Financial Managers108 million hours100% of the task within reach
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Customer Service Representatives100 million hours100% of the task within reach
- Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives.Personal Financial Advisors98 million hours100% of the task within reach
- Develop or analyze information to assess the current or future financial status of firms.Financial Managers86 million hours100% of the task within reach
- Examine documents to determine degree of risk from factors such as applicant health, financial standing and value, and condition of property.Insurance Underwriters85 million hours100% of the task within reach
- Check to ensure that appropriate changes were made to resolve customers' problems.Customer Service Representatives77 million hours80% of the task within reach
Scan a typical company in this industry
The industry's largest jobs, in the proportions BLS counts across the whole industry, at the pay it pays, run through the company scan. A starting point before you have a roster, or a benchmark for the one you have. Or choose the whole industry: every occupation BLS publishes for it with task data, at its nationwide headcount, the sector report ($249 for the full report, or included in Pro).
Inside this industry
Within reach now and by the end of 2028, long-run pace, four in five. Now is projected from METR's April 2026 measurement and Epoch's November 2026 index.
- Insurance Carriers and Related Activities2,617,090 people55% now, 67% by 2028
- Credit Intermediation and Related Activities2,510,490 people56% now, 68% by 2028
- Securities, Commodity Contracts, and Other Financial Investments and Related Activities1,099,930 people58% now, 73% by 2028
- Funds, Trusts, and Other Financial Vehicles33,650 people53% now, 70% by 2028
- Monetary Authorities-Central Bank20,490 people46% now, 75% by 2028
How it is built: BLS counts the people in each job in this industry; each job's tasks and their lengths give its share within reach at a date; the industry's share is those shares weighted by people. Value is pay times 1.43 for benefits and payroll costs. Seen in Claude use splits today's share by whether Anthropic saw people bring each task to Claude in 2025; other AI tools are not counted. How it works
Questions about this industry
- How much of the work in Finance and Insurance is within reach of AI now?
- An estimated 56% of the paid hours in Finance and Insurance are within reach of AI models now and 68% by the end of 2028, on METR's long-run pace at four in five (66% to 68% across the three paces the site shows). Within reach means a model could finish work that long at that reliability. It is not a forecast of jobs lost or of savings.
- Which jobs in Finance and Insurance carry the most hours within reach?
- By hours within reach now (projected from METR's April 2026 measurement and Epoch's November 2026 index): Securities, Commodities, and Financial Services Sales Agents (462,790 people, 69% of their time, about 660 million hours a year); Customer Service Representatives (481,180 people, 64% of their time, about 645 million hours a year); and Insurance Sales Agents (464,330 people, 40% of their time, about 386 million hours a year).
- Which tasks in Finance and Insurance carry the most hours within reach by the end of 2028?
- Develop marketing strategies to compete with other individuals or companies who sell insurance (Insurance Sales Agents, about 159 million hours a year); Develop financial plans, based on analysis of clients' financial status (Securities, Commodities, and Financial Services Sales Agents, about 110 million hours a year); and Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills (Customer Service Representatives, about 109 million hours a year).
- What would people working in Finance and Insurance learn first?
- Among the 6,044,452 people in jobs reviewed task by task, the skills most often among the first two things to learn on their job's page are reviewing work you did not do yourself (5,628,434 people); briefing a model and checking its drafts (3,499,139 people); and running AI inside the business systems (1,364,260 people). By the end of 2028 on the long-run pace at four in five, about 31% of their working time stays with people, 61% becomes checking a model's work and 7% can be handed over with lighter checks. It says which parts of the work change, never whether anyone keeps a job.
- How is this estimated?
- BLS counts the people in each occupation in Finance and Insurance (May 2025); each occupation's share of working time within reach comes from its O*NET tasks, each with an estimated length checked against GDPval, and METR's measurements of how long a task the best AI models can finish, carried forward to the date from the latest, Claude Mythos Preview (early) in April 2026. The industry's share is those shares weighted by people. Task data covers 99% of its people, and 96% are in occupations reviewed task by task. Data checked November 10, 2026.
Embed these figures on your site
A small card with the share of working time within reach now and at the end of 2027, 2028 and 2030, the date and a link back. Free under CC BY 4.0; the card carries the credit.