Industry group, 4889
Other Support Activities for Transportation
37,610 people work in this industry in the US, at mean pay of $55,400 a year (BLS, May 2025). What follows is how much of their working time the best AI models could finish, when, and in which jobs and tasks. Estimates.
of the paid hours. Estimate.
a year: 18 million hours at what they cost. Not a forecast of savings.
- 33%
- 13%
- 55%
of the paid hours are within reach now in tasks people already bring to Claude. Another 19% is within reach in tasks not yet seen there.
Across the US: 22% within reach now and 37% by the end of 2028, on the long-run pace at four in five.
Share of the paid hours within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
How far this has come
With GPT-4, measured in March 2023, 0% of this industry's paid hours were within reach at . With Claude 3.7 Sonnet, measured in February 2025, 3%. With Claude Mythos Preview (early), measured in April 2026, 22%. Today's estimate: 24%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
Where the hours are
Jobs by hours within reach now. The 38 largest jobs hold 95% of the people.
| People | Pay here | |||
|---|---|---|---|---|
| Customer Service Representatives | 1,890 | 64% | 2.5 million | $35K |
| Shipping, Receiving, and Inventory Clerks | 1,140 | 53% | 1.3 million | $45K |
| Office Clerks, General | 1,090 | 54% | 1.2 million | $43K |
| Heavy and Tractor-Trailer Truck Drivers | 3,680 | 14% | 1 million | $47K |
| Dispatchers, Except Police, Fire, and Ambulance | 610 | 80% | 1 million | $49K |
| General and Operations Managers | 2,080 | 23% | 986,425 | $98K |
| Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | 960 | 43% | 858,627 | $59K |
| Laborers and Freight, Stock, and Material Movers, Hand | 4,260 | 9% | 797,472 | $38K |
| Bookkeeping, Accounting, and Auditing Clerks | 460 | 78% | 742,478 | $51K |
| Packers and Packagers, Hand | 4,580 | 7% | 676,374 | $37K |
| First-Line Supervisors of Material-Moving Machine and Vehicle Operators | 497 | 51% | 525,151 | $61K |
| First-Line Supervisors of Office and Administrative Support Workers | 690 | 35% | 496,581 | $61K |
People: BLS counts for this industry, May 2025. Pay here: the median paid for the job in this industry, else its mean, else the national median. 36 smaller jobs (1,720 people) count in every total but are not listed. Task data covers 94% of the industry's people; the rest are in BLS "all other" groups with no task list, or in counts BLS does not publish.
The tasks with the most hours within reach by the end of 2028
Across the whole industry, on the chosen pace and reliability.
- Record product, packaging, and order information on specified forms and records.Packers and Packagers, Hand677,803 hours100% of the task within reach
- Record numbers of units handled or moved, using daily production sheets or work tickets.Laborers and Freight, Stock, and Material Movers, Hand593,319 hours100% of the task within reach
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.Customer Service Representatives427,754 hours100% of the task within reach
- Develop sales presentations or proposals to explain service specifications.Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel410,068 hours100% of the task within reach
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Customer Service Representatives394,535 hours100% of the task within reach
- Prepare daily work and run schedules.Dispatchers, Except Police, Fire, and Ambulance373,838 hours100% of the task within reach
- Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.Heavy and Tractor-Trailer Truck Drivers313,448 hours100% of the task within reach
- Check to ensure that appropriate changes were made to resolve customers' problems.Customer Service Representatives304,212 hours80% of the task within reach
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.Shipping, Receiving, and Inventory Clerks303,893 hours100% of the task within reach
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Customer Service Representatives285,405 hours100% of the task within reach
Scan a typical company in this industry
The industry's largest jobs, in the proportions BLS counts across the whole industry, at the pay it pays, run through the company scan. A starting point before you have a roster, or a benchmark for the one you have.
Next to this industry
Within reach now and by the end of 2028, long-run pace, four in five.
- Support Activities for Air Transportation272,420 people21% now, 29% by 2028
- Freight Transportation Arrangement251,630 people37% now, 55% by 2028
- Support Activities for Road Transportation114,040 people23% now, 29% by 2028
- Support Activities for Water Transportation94,920 people18% now, 29% by 2028
- Support Activities for Rail Transportation42,340 people15% now, 23% by 2028
How it is built: BLS counts the people in each job in this industry; each job's tasks and their lengths give its share within reach at a date; the industry's share is those shares weighted by people. Value is pay times 1.43 for benefits and payroll costs. Seen in Claude use splits today's share by whether Anthropic saw people bring each task to Claude in 2025; other AI tools are not counted. How it works