TransUnion (TRU)
Credit bureau, one pattern. Read October 19, 2026 from the annual report for the period ending December 31, 2025, filed February 27, 2026. Ranked 2 of the 88 Financial Services companies read so far, by the share within reach now.
Within reach now
47%
End of 2028
59%
Employees, annual report
13,500
Leading staffing pattern
Business Support Services
Share of the working time within reach, long-run pace, four times in five
- Now47%
- End of 202756%
- End of 202859%
- End of 203060%
What changes for its people by the end of 2028, by its industries' figures
- Stays with people 41%
- Becomes checking a model's work 40%
- Handed over with lighter checks 18%
The filing states 13,500 employees in one business, credit reporting and the analytics built on it, so business support services carry the whole workforce.
The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.
What follows from the reading
Share of working time within reach of AI, on the long-run pace at four in five: 47% now, 56% at the end of 2027, 59% at the end of 2028, 60% at the end of 2030. By the patterns, the work is about 60% desk work, 31% people work and 10% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 41% of the working time stays with people (conversation, in-person and hands-on work), 40% becomes checking a model's work and 18% could be handed over with lighter checks, from the industries' own figures, not the company's roles.
Headcount
13,500 employees as of December 31, 2025 (stated). Not stated; U.S. Markets are 78% of revenue and International 22%.
The filing: “We employed approximately 13,500 employees as of December 31, 2025.”
The workforce as industry patterns
| Pattern | Share | Reason, from the filing |
|---|---|---|
| Business Support Services | 100% | The filing describes one business, consumer credit reporting and the data, identity and analytics products built on it (U.S. Markets 78% of revenue, International 22%), which NAICS counts as credit bureaus (561450), and counts no employees by function, so business support services carry the whole workforce by description (c), as Equifax's data businesses were read. |
What the filing says about the workforce: About 13,500; no employee union-represented other than certain employees in Brazil; child and adult care benefits and on-demand tutoring; no hourly, part-time or country figure stated.
Companies read with the same leading pattern
Other companies whose largest staffing pattern is also Business Support Services, largest first, each read from its own annual report. Within reach now and at the end of 2028, long-run pace, four in five.
- Concentrix Corporation (CNXC, 455,000 employees)44% now, 60% by 2028
- Genpact Limited (G, 146,500 employees)36% now, 63% by 2028
- TaskUs, Inc. (TASK, 65,500 employees)47% now, 59% by 2028
- ExlService Holdings, Inc. (EXLS, 65,000 employees)37% now, 63% by 2028
- Conduent Incorporated (CNDT, 51,000 employees)47% now, 59% by 2028
- TTEC Holdings, Inc. (TTEC, 51,000 employees)47% now, 59% by 2028
- Maximus, Inc. (MMS, 37,200 employees)46% now, 59% by 2028
- IBEX Limited (IBEX, 35,000 employees)47% now, 59% by 2028
What the filing says about AI
51 sentences in the filing name AI. Fifty-one sentences: the company's OneTru platform centralizes data management, identity resolution and AI-powered analytics, and the filing names AI among the technology advances driving demand for business insights and among its risks.
- “Factors that could cause actual results to differ materially from those described in the forward-looking statements, or that could materiall y affect our financial results or such forward-looking statements include: macroeconomic effects and changes in market conditions, including the impact of tariffs, inflation, risk of recession, trade policy, and industry trends and adverse developments in...”
- “We use our OneTru solution enablement platform to centralize data management, identity resolution and Artificial Intelligence ("AI") powered analytics, enabling more persistent identity resolution with sharper, more contextualized insights.”
- “There are several underlying trends supporting this market growth, including the proliferation of data, advances in technology such as AI that enable data to be processed more quickly and efficiently to provide business insights, and growing demand for these business insights across industries and geographies.”
- “Broadening our Suites of Solutions: Building on our foundation in the credit space, we continue to expand our presence in adjacent solution areas, including fraud and marketing, by leveraging our differentiated data assets, AI capabilities, and modular platform architecture.”
- “Strengthening our Analytics and Identity Resolution Capabilities: We strengthened our analytics capabilities by leveraging modern technology and differentiated data assets, utilizing more advanced tools and expanding our analytics team to deliver AI-powered insights.”
Its annual reports, year by year
Sentences naming AI in each annual report, counted by one rule, beside the median report in the Index that year. Each count links its filing. Every company, by year and sector
- Fiscal 20213median 0
- Fiscal 20223median 0
- Fiscal 20234median 1
- Fiscal 202432median 4
- Fiscal 202551median 10
Headcount by filing year
As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.
| Period | Employees | Filed | Filing |
|---|---|---|---|
| 2025-12-31 | 13,500 | 2026-02-27 | 10-K |
| 2024-12-31 | 13,400 | 2025-02-13 | 10-K |
| 2023-12-31 | 13,200 | 2024-02-28 | 10-K |
| 2022-12-31 | 12,200 | 2023-02-14 | 10-K |
| 2021-12-31 | 10,200 | 2022-02-22 | 10-K |
| 2020-12-31 | 8,200 | 2021-02-16 | 10-K |
| 2019-12-31 | 8,000 | 2020-02-18 | 10-K |
| 2018-12-31 | 7,100 | 2019-02-14 | 10-K |
| 2017-12-31 | 5,100 | 2018-02-13 | 10-K |
| 2016-12-31 | 4,700 | 2017-02-15 | 10-K |
| 2015-12-31 | 4,200 | 2016-02-19 | 10-K |
| 2014-12-31 | 4,200 | 2015-03-30 | 10-K |
| 2013-12-31 | 3,700 | 2014-02-27 | 10-K |
| 2012-12-31 | 3,400 | 2013-02-25 | 10-K |
Limits of this reading
- No count by function or country: one pattern by description (c).
- The U.S. share is not stated.
Source: the company's annual report on EDGAR, accession 0001552033-26-000012, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.
The report on TransUnion, $29
This page as a document to keep, with what it does not show: the share within reach at every date on three paces and two reliabilities, a typical workforce of this shape at the stated headcount role by role and task by task (the industries' staffing, never the company's roster), where to start, what changes for the people and what they would learn, every sentence in the filing that names AI, the headcount by year, the companies read with the same leading pattern, the method and a citation line. To print or save as a PDF, open again in your browser for a year.
See the report, $29See the sample first: Walmart's report is free
Questions about this company
- How much of TransUnion's working time is within reach of AI?
- An estimated 47% now and 59% by the end of 2028, on METR's long-run pace at four in five, from the workforce TransUnion's own annual report describes and BLS staffing patterns for its industries, never from a roster. It is an estimate with a stated method. It is not a forecast of jobs lost or of savings, and it says nothing about what the company will do.
- How many people does TransUnion employ?
- 13,500 as of December 31, 2025, as its annual report for the period ending December 31, 2025 states.
- What kinds of work make up TransUnion's workforce?
- Read from its annual report as a blend of 1 industry staffing pattern, the largest Business Support Services; by those patterns the work is about 60% desk work, 31% people work and 10% body work. Each share has a one-sentence reason on this page that can be checked against the filing.
- What does TransUnion's annual report say about AI?
- 51 sentences in the filing name AI. Its annual reports for fiscal 2021 to 2025 name it in 3, 3, 4, 32 and 51 sentences, year by year. They are counted and quoted on this page, never judged: a count says how much a filing talks about AI, not what the company does with it.
- How is this estimated?
- Claude Fable 5.1 read the annual report under the Index's written rubric (version 1) on October 19, 2026: the stated headcount, the share in the U.S. when stated, and the workforce as a blend of industry staffing patterns. The estimates are the site's industry estimates weighted by those shares, from O*NET tasks with estimated lengths and METR's measurements of how long a task AI models can finish. A company can write to info@stratussc.com to have its reading checked against its filing.
Embed these figures on your site
A small card with the share of working time within reach now and at the end of 2027, 2028 and 2030, the date and a link back. Free under CC BY 4.0; the card carries the credit.