Conduent Incorporated (CNDT)
Business process services, 51,000, 34% in North America. Read October 2, 2026 from the annual report for the period ending December 31, 2025, filed February 19, 2026. Ranked 1 of the 38 Technology companies read so far, by the share within reach now.
Within reach now
49%
End of 2028
61%
Employees, annual report
51,000
Leading staffing pattern
Business Support Services
Share of the working time within reach, long-run pace, four times in five
- Now49%
- End of 202758%
- End of 202861%
- End of 203062%
What changes for its people by the end of 2028, by its industries' figures
- Stays with people 40%
- Becomes checking a model's work 43%
- Handed over with lighter checks 16%
The filing counts associates by segment (a) and all three segments do outsourced processing and customer service, so one business support pattern carries the workforce, the uncounted remainder by description.
The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.
What follows from the reading
Share of working time within reach of AI, on the long-run pace at four in five: 49% now, 58% at the end of 2027, 61% at the end of 2028, 62% at the end of 2030. By the patterns, the work is about 62% desk work, 28% people work and 10% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 40% of the working time stays with people (conversation, in-person and hands-on work), 43% becomes checking a model's work and 16% could be handed over with lighter checks, from the industries' own figures, not the company's roles.
Headcount
51,000 employees as of December 31, 2025 (stated). About 34% in North America, the rest primarily in delivery centers in Asia Pacific, Latin America, the Caribbean and Europe; no U.S. count.
The filing: “As of December 31, 2025, we had approximately 51,000 associates in 24 countries working towards a common vision and purpose, with approximately 34% located in North America and the remainder located primarily in Asia Pacific, Latin America and the Caribbean and Europe.”
The workforce as industry patterns
| Pattern | Share | Reason, from the filing |
|---|---|---|
| Business Support Services | 100% | The filing counts 37,300 associates in Commercial, 4,800 in Government and 3,100 in Transportation (a), all outsourced processing, payments and customer service work; the 5,800 it does not place are read into the same pattern by description (c). |
What the filing says about the workforce: About 51,000 associates in 24 countries, 34% in North America; Commercial 37,300, Government 4,800 and Transportation 3,100; about 2 billion customer service interactions and over 14 billion documents and claims handled in 2025.
Companies read with the same leading pattern
Other companies whose largest staffing pattern is also Business Support Services, largest first, each read from its own annual report. Within reach now and at the end of 2028, long-run pace, four in five.
- Concentrix Corporation (CNXC, 455,000 employees)45% now, 62% by 2028
- Genpact Limited (G, 146,500 employees)36% now, 64% by 2028
- TaskUs, Inc. (TASK, 65,500 employees)49% now, 61% by 2028
- ExlService Holdings, Inc. (EXLS, 65,000 employees)38% now, 64% by 2028
- TTEC Holdings, Inc. (TTEC, 51,000 employees)48% now, 62% by 2028
- Maximus, Inc. (MMS, 37,200 employees)48% now, 61% by 2028
What the filing says about AI
34 sentences in the filing name AI. Thirty-four sentences: AI, machine learning and automation among the technologies the company says it leverages to deliver its solutions, a GenAI program with over 20 use cases in document management, fraud detection, claims adjudication and customer experience, and the proliferation of AI-enabled solutions named as an opportunity.
- “Important factors and uncertainties that could cause our actual results to differ materially from those in our forward-looking statements include, but are not limited to: governments appropriations and termination rights contained in our government contracts; the competitiveness of the markets in which we operate and our ability to renew commercial and government contracts, including contracts...”
- “We leverage cloud computing, artificial intelligence ("AI"), machine learning, automation and advanced analytics to deliver mission-critical solutions.”
- “In addition, increasing globalization and the proliferation of AI-enabled solutions and applications create opportunities we are poised to capitalize on.”
- “Offering Development : We continue to augment our portfolio of services and solutions with innovative technology capabilities, including cloud, data analytics, automation tools, generative AI ("GenAI")/ AI, digital payments and machine learning capabilities to create differentiated, high-value solutions for our clients, operate efficiently and enable greater penetration of attractive market seg...”
- “In addition, we aim to achieve additional efficiencies through the following strategies: AI and Automation : We will continue to invest in embedding GenAI/AI and intelligent process automation into existing operations, including automated document management, fraud detection and prevention, claims adjudication and customer experience.”
Its annual reports, year by year
Sentences naming AI in each annual report, counted by one rule, beside the median report in the Index that year. Each count links its filing. Every company, by year and sector
- Fiscal 20213median 0
- Fiscal 20222median 0
- Fiscal 20239median 1
- Fiscal 202428median 4
- Fiscal 202534median 10
Headcount by filing year
As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.
| Period | Employees | Filed | Filing |
|---|---|---|---|
| 2025-12-31 | 51,000 | 2026-02-19 | 10-K |
| 2024-12-31 | 56,000 | 2025-02-19 | 10-K |
| 2023-12-31 | 59,000 | 2024-02-21 | 10-K |
| 2022-12-31 | 62,000 | 2023-02-22 | 10-K |
| 2021-12-31 | 60,000 | 2022-02-23 | 10-K |
| 2020-12-31 | 63,000 | 2021-02-24 | 10-K |
| 2019-12-31 | 67,000 | 2020-02-27 | 10-K |
| 2018-12-31 | 82,000 | 2019-02-28 | 10-K |
| 2017-12-31 | 90,000 | 2018-03-01 | 10-K |
| 2016-12-31 | 96,000 | 2017-03-10 | 10-K |
Limits of this reading
- The three segments hold 45,200 of 51,000; the remainder is not placed by the filing and is read into the same pattern.
- No U.S. count: 34% in North America.
Source: the company's annual report on EDGAR, accession 0001677703-26-000024, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.
Questions about this company
- How much of Conduent Incorporated's working time is within reach of AI?
- An estimated 49% now and 61% by the end of 2028, on METR's long-run pace at four in five, from the workforce Conduent Incorporated's own annual report describes and BLS staffing patterns for its industries, never from a roster. It is an estimate with a stated method. It is not a forecast of jobs lost or of savings, and it says nothing about what the company will do.
- How many people does Conduent Incorporated employ?
- 51,000 as of December 31, 2025, as its annual report for the period ending December 31, 2025 states.
- What kinds of work make up Conduent Incorporated's workforce?
- Read from its annual report as a blend of 1 industry staffing pattern, the largest Business Support Services; by those patterns the work is about 62% desk work, 28% people work and 10% body work. Each share has a one-sentence reason on this page that can be checked against the filing.
- What does Conduent Incorporated's annual report say about AI?
- 34 sentences in the filing name AI. Its annual reports for fiscal 2021 to 2025 name it in 3, 2, 9, 28 and 34 sentences, year by year. They are counted and quoted on this page, never judged: a count says how much a filing talks about AI, not what the company does with it.
- How is this estimated?
- Claude Fable 5.1 read the annual report under the Index's written rubric (version 1) on October 2, 2026: the stated headcount, the share in the U.S. when stated, and the workforce as a blend of industry staffing patterns. The estimates are the site's industry estimates weighted by those shares, from O*NET tasks with estimated lengths and METR's measurements of how long a task AI models can finish. A company can write to info@stratussc.com to have its reading checked against its filing.
Embed these figures on your site
A small card with the share of working time within reach now and at the end of 2027, 2028 and 2030, the date and a link back. Free under CC BY 4.0; the card carries the credit.