The Workforce AI Index · Technology
ExlService Holdings, Inc. (EXLS)
Data and operations services, counted by country. Read October 1, 2026 from the annual report for the period ending 2025-12-31, filed 2026-02-24. Ranked 2 of the 24 Technology companies read so far, by the share within reach now: the sector.
The filing counts over 65,000 professionals by country, 43,200 of them in India, and nothing by kind of work, so the patterns follow its description of operations and data services (c).
The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.
What follows from the reading
Share of working time within reach of AI, on the long-run pace at four in five: 38% now, 56% at the end of 2027, 64% at the end of 2028, 67% at the end of 2030. By the patterns, the work is about 67% desk work, 25% people work and 8% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 34% of the working time stays with people (conversation, in-person and hands-on work), 49% becomes checking a model's work and 13% could be handed over with lighter checks, from the industries' own figures, not the company's roles.
Headcount
65,000 employees as of 2025-12-31 (stated). The filing counts about 2,900 in the United States, 43,200 in India, 13,400 in the Philippines, 4,100 in South Africa and 1,500 across other countries.
The filing: “We have a workforce of over 65,000 professionals as of December 31, 2025.”
The workforce as industry patterns
| Pattern | Share | Reason, from the filing |
|---|---|---|
| Business Support Services | 55% | By description (c): the digital operations and solutions the filing describes, run from operations centers with about 31,000 workstations in India, the Philippines and elsewhere, with no count by kind of work. |
| Computer Systems Design and Related Services | 35% | By description (c): the data and AI-led solutions and services the filing describes as the other half of its business, with no stated count. |
| Management, Scientific, and Technical Consulting Services | 10% | By description (c): the analytics and industry advisory work the filing describes within its solutions, with no stated count. |
What the filing says about the workforce: Over 65,000 professionals: about 43,200 in India, 13,400 in the Philippines, 4,100 in South Africa, 2,900 in the United States and 1,500 elsewhere; a hybrid working model; AI-based screening used in recruitment.
Companies read with the same leading pattern
Other companies whose largest staffing pattern is also Business Support Services, largest first, each read from its own annual report. Within reach now and at the end of 2028, long-run pace, four in five.
- Concentrix Corporation (CNXC, 455,000 employees)45% now, 62% by 2028
- Genpact Limited (G, 146,500 employees)36% now, 64% by 2028
What the filing says about AI
160 sentences in the filing name AI. The filing names AI in 160 sentences: a global data and AI company by its own description, AI embedded into clients' workflows, AI solutions and large language models in its talent strategy, and AI-based screening in its own hiring.
- “("EXL," "we," "us," "our" or the "Company"), incorporated in Delaware in 2002, is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed.”
- “EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare and life sciences, banking and capital markets, retail, communications and media, and energy and infrastructure, among others.”
- “Using our deep understanding of the industry that we have developed in over 25 years of managing critical business operations, we help enterprises unlock the full value of their structured and unstructured data and embed AI into their workflows.”
- “We deliver business outcomes for our clients at speed and scale, by reinventing their business models through advanced analytics and AI powered digital operations to help them achieve superior customer experience, higher productivity, cost efficiency and business growth.”
- “Our vision of being an indispensable partner for data and AI-led transformation reflects the long-term priorities of our clients' businesses across industry sectors, and we continue to evolve our offerings with a variety of AI services and solutions.”
Headcount by filing year
As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.
| Period | Employees | Filed | Filing |
|---|---|---|---|
| 2025-12-31 | 65,000 | 2026-02-24 | 10-K |
| 2024-12-31 | 59,500 | 2025-02-25 | 10-K |
| 2023-12-31 | 54,000 | 2024-02-29 | 10-K |
| 2022-12-31 | 45,400 | 2023-02-23 | 10-K |
| 2021-12-31 | 37,400 | 2022-02-24 | 10-K |
| 2020-12-31 | 31,900 | 2021-02-25 | 10-K |
| 2019-12-31 | 31,700 | 2020-02-27 | 10-K |
| 2018-12-31 | 29,100 | 2019-02-28 | 10-K |
| 2017-12-31 | 27,800 | 2018-02-27 | 10-K |
| 2016-12-31 | 26,000 | 2017-03-15 | 10-K |
| 2015-12-31 | 24,100 | 2016-02-26 | 10-K |
| 2014-12-31 | 22,800 | 2015-02-27 | 10-K |
| 2013-12-31 | 22,200 | 2014-03-03 | 10-K |
| 2012-12-31 | 21,000 | 2013-03-07 | 10-K |
| 2011-12-31 | 18,900 | 2012-03-06 | 10-K |
| 2010-12-31 | 12,700 | 2011-03-16 | 10-K |
| 2009-12-31 | 10,700 | 2010-03-16 | 10-K |
| 2008-12-31 | 9,500 | 2009-03-16 | 10-K |
| 2007-12-31 | 10,000 | 2008-03-17 | 10-K |
| 2006-12-31 | 8,200 | 2007-03-30 | 10-K |
Limits of this reading
- The filing counts people by country, not by kind of work; the split between operations, technology and consulting rests on description (c).
- Most of the workforce is abroad; the patterns apply abroad because the work is the same in kind (rule 7).
Source: the company's annual report on EDGAR, accession 0001297989-26-000008, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.
Questions about this company
- How much of ExlService Holdings, Inc.'s working time is within reach of AI?
- An estimated 38% now and 64% by the end of 2028, on METR's long-run pace at four in five, from the workforce ExlService Holdings, Inc.'s own annual report describes and BLS staffing patterns for its industries, never from a roster. It is an estimate with a stated method. It is not a forecast of jobs lost or of savings, and it says nothing about what the company will do.
- How many people does ExlService Holdings, Inc. employ?
- 65,000 as of December 31, 2025, as its annual report for the period ending December 31, 2025 states. About 4% in the U.S.
- What kinds of work make up ExlService Holdings, Inc.'s workforce?
- Read from its annual report as a blend of 3 industry staffing patterns, the largest Business Support Services; by those patterns the work is about 67% desk work, 25% people work and 8% body work. Each share has a one-sentence reason on this page that can be checked against the filing.
- What does ExlService Holdings, Inc.'s annual report say about AI?
- 160 sentences in the filing name AI. They are counted and quoted on this page, never judged: a count says how much a filing talks about AI, not what the company does with it.
- How is this estimated?
- Claude Fable 5.1 read the annual report under the Index's written rubric (version 1) on October 1, 2026: the stated headcount, the share in the U.S. when stated, and the workforce as a blend of industry staffing patterns. The estimates are the site's industry estimates weighted by those shares, from O*NET tasks with estimated lengths and METR's measurements of how long a task AI models can finish. A company can write to info@stratussc.com to have its reading checked against its filing.
Embed these figures on your site
A small card with the share of working time within reach now and at the end of 2027, 2028 and 2030, the date and a link back. Free under CC BY 4.0; the card carries the credit.