TTEC Holdings, Inc. (TTEC)
Customer experience outsourcer, 51,000 in 22 countries. Read October 2, 2026 from the annual report for the period ending December 31, 2025, filed February 26, 2026. Ranked 3 of the 38 Technology companies read so far, by the share within reach now.
Within reach now
48%
End of 2028
62%
Employees, annual report
51,000
Leading staffing pattern
Business Support Services
Share of the working time within reach, long-run pace, four times in five
- Now48%
- End of 202758%
- End of 202862%
- End of 203062%
What changes for its people by the end of 2028, by its industries' figures
- Stays with people 39%
- Becomes checking a model's work 43%
- Handed over with lighter checks 16%
The filing counts its people by segment (a), nearly all in the customer care operation, so the business support pattern carries them with the counted technology segment beside it.
The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.
What follows from the reading
Share of working time within reach of AI, on the long-run pace at four in five: 48% now, 58% at the end of 2027, 62% at the end of 2028, 62% at the end of 2030. By the patterns, the work is about 62% desk work, 28% people work and 10% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 39% of the working time stays with people (conversation, in-person and hands-on work), 43% becomes checking a model's work and 16% could be handed over with lighter checks, from the industries' own figures, not the company's roles.
Headcount
51,000 employees as of December 31, 2025 (stated). Services delivered in 22 countries on six continents; no count by country.
The filing: “As of December 31, 2025, TTEC had approximately 51,000 employees globally, with approximately 1,500 serving TTEC Digital clients and 48,500 serving TTEC Engage clients and the remainder supporting the entire business.”
The workforce as industry patterns
| Pattern | Share | Reason, from the filing |
|---|---|---|
| Business Support Services | 97% | The filing counts 48,500 employees serving TTEC Engage clients, the customer care operation (a), with the 1,000 supporting the whole business read in by description (c). |
| Computer Systems Design and Related Services | 3% | The filing counts 1,500 employees serving TTEC Digital clients, the technology and consulting segment (a), kept under rule 5 because it is counted. |
What the filing says about the workforce: About 51,000 employees in 22 countries: 1,500 serving TTEC Digital clients, 48,500 serving TTEC Engage clients and the remainder supporting the entire business; TTEC Engage 78% of revenue and TTEC Digital 22%.
Companies read with the same leading pattern
Other companies whose largest staffing pattern is also Business Support Services, largest first, each read from its own annual report. Within reach now and at the end of 2028, long-run pace, four in five.
- Concentrix Corporation (CNXC, 455,000 employees)45% now, 62% by 2028
- Genpact Limited (G, 146,500 employees)36% now, 64% by 2028
- TaskUs, Inc. (TASK, 65,500 employees)49% now, 61% by 2028
- ExlService Holdings, Inc. (EXLS, 65,000 employees)38% now, 64% by 2028
- Conduent Incorporated (CNDT, 51,000 employees)49% now, 61% by 2028
- Maximus, Inc. (MMS, 37,200 employees)48% now, 61% by 2028
What the filing says about AI
71 sentences in the filing name AI. Seventy-one sentences: AI-enabled CX technology and services as the company's offering, AI-powered CX as an industry theme, and the risk that clients' rapid adoption of AI solutions could reduce demand for its services.
- “Important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, risks related to our strategic execution in a competitive market, our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share such as the effective adoption of artificial...”
- “Risks Related to Our Strategy and Our Financial Operation ● Failure to successfully execute our business strategy could adversely affect our financial results; ● Our market is highly competitive, and we may not be able to compete effectively; ● Our clients rapid adoption of Artificial Intelligence (AI) solutions could reduce demand for our services and adversely affect our business, results of...”
- “Risks Related to Our Use of Technology and Third-Party Services ● A disruption to our information technology systems could adversely affect our business and reputation; ● Cyberattacks, cyber fraud, and unauthorized data access could harm us or our clients and result in liability, and could adversely affect our business and results of operations; ● Significant interruptions in communication and...”
- “Risks Related to Legal and Regulatory Environment ● Our financial results may be affected by changes in laws and regulations that impact our business and by our failure to comply with such requirements; ● Uncertainty and inconsistency in privacy and data protection laws relevant to our business, the high cost of compliance with such laws, and the failure to comply with related contractual oblig...”
- “The Company designs, builds, and operates Artificial Intelligence ("AI") enabled customer experiences across live interaction channels and provides data-driven digital solutions to help clients improve customer satisfaction and loyalty, increase customer revenue and profitability, and optimize overall cost to serve.”
Its annual reports, year by year
Sentences naming AI in each annual report, counted by one rule, beside the median report in the Index that year. Each count links its filing. Every company, by year and sector
- Fiscal 202115median 0
- Fiscal 202226median 0
- Fiscal 202337median 1
- Fiscal 202441median 4
- Fiscal 202571median 10
Headcount by filing year
As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.
| Period | Employees | Filed | Filing |
|---|---|---|---|
| 2025-12-31 | 51,000 | 2026-02-26 | 10-K |
| 2024-12-31 | 52,000 | 2025-02-27 | 10-K |
| 2023-12-31 | 60,000 | 2024-02-29 | 10-K |
| 2022-12-31 | 69,400 | 2023-02-28 | 10-K |
| 2021-12-31 | 65,000 | 2022-03-03 | 10-K |
| 2020-12-31 | 61,000 | 2021-03-01 | 10-K |
| 2019-12-31 | 49,500 | 2020-03-04 | 10-K |
| 2018-12-31 | 52,400 | 2019-03-06 | 10-K |
| 2017-12-31 | 56,000 | 2018-03-13 | 10-K |
| 2016-12-31 | 48,000 | 2017-03-16 | 10-K |
| 2015-12-31 | 44,000 | 2016-03-14 | 10-K |
| 2014-12-31 | 46,000 | 2015-03-09 | 10-K |
| 2013-12-31 | 41,000 | 2014-02-28 | 10-K |
| 2012-12-31 | 43,000 | 2013-02-26 | 10-K |
| 2011-12-31 | 42,300 | 2012-02-28 | 10-K |
| 2010-12-31 | 45,500 | 2011-03-01 | 10-K |
| 2009-12-31 | 45,000 | 2010-02-22 | 10-K |
| 2008-12-31 | 55,000 | 2009-02-23 | 10-K |
| 2007-12-31 | 53,000 | 2008-07-16 | 10-K |
| 2006-12-31 | 47,000 | 2007-02-07 | 10-K |
| 2005-12-31 | 40,000 | 2006-02-21 | 10-K |
| 2004-12-31 | 32,000 | 2005-03-08 | 10-K |
| 2003-12-31 | 33,000 | 2004-03-08 | 10-K |
| 2002-12-31 | 28,000 | 2003-03-31 | 10-K |
| 2001-12-31 | 27,000 | 2002-04-01 | 10-K |
| 2000-12-31 | 21,000 | 2001-03-30 | 10-K |
| 1999-12-31 | not read | 2000-03-29 | 10-K |
| 1998-12-31 | 60 | 1999-03-30 | 10-K405 |
| 1997-12-31 | not read | 1998-03-30 | 10-K405 |
| 1996-12-31 | 7,550 | 1997-03-25 | 10-K |
Limits of this reading
- No count by country.
- The 1,000 supporting the whole business are not placed by the filing and are read into the customer care pattern.
Source: the company's annual report on EDGAR, accession 0001104659-26-020532, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.
Questions about this company
- How much of TTEC Holdings, Inc.'s working time is within reach of AI?
- An estimated 48% now and 62% by the end of 2028, on METR's long-run pace at four in five, from the workforce TTEC Holdings, Inc.'s own annual report describes and BLS staffing patterns for its industries, never from a roster. It is an estimate with a stated method. It is not a forecast of jobs lost or of savings, and it says nothing about what the company will do.
- How many people does TTEC Holdings, Inc. employ?
- 51,000 as of December 31, 2025, as its annual report for the period ending December 31, 2025 states.
- What kinds of work make up TTEC Holdings, Inc.'s workforce?
- Read from its annual report as a blend of 2 industry staffing patterns, the largest Business Support Services; by those patterns the work is about 62% desk work, 28% people work and 10% body work. Each share has a one-sentence reason on this page that can be checked against the filing.
- What does TTEC Holdings, Inc.'s annual report say about AI?
- 71 sentences in the filing name AI. Its annual reports for fiscal 2021 to 2025 name it in 15, 26, 37, 41 and 71 sentences, year by year. They are counted and quoted on this page, never judged: a count says how much a filing talks about AI, not what the company does with it.
- How is this estimated?
- Claude Fable 5.1 read the annual report under the Index's written rubric (version 1) on October 2, 2026: the stated headcount, the share in the U.S. when stated, and the workforce as a blend of industry staffing patterns. The estimates are the site's industry estimates weighted by those shares, from O*NET tasks with estimated lengths and METR's measurements of how long a task AI models can finish. A company can write to info@stratussc.com to have its reading checked against its filing.
Embed these figures on your site
A small card with the share of working time within reach now and at the end of 2027, 2028 and 2030, the date and a link back. Free under CC BY 4.0; the card carries the credit.