The Workforce AI Index · Technology
Concentrix Corporation (CNXC)
Customer experience services, mostly abroad. Read October 1, 2026 from the annual report for the period ending 2025-11-30, filed 2026-01-28. Ranked 1 of the 24 Technology companies read so far, by the share within reach now: the sector.
A customer experience outsourcer whose filing states its headcount by region but not by service line, so business support services take most of the workforce by description with a systems design share for its technology work.
The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.
What follows from the reading
Share of working time within reach of AI, on the long-run pace at four in five: 45% now, 58% at the end of 2027, 62% at the end of 2028, 64% at the end of 2030. By the patterns, the work is about 64% desk work, 27% people work and 9% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 37% of the working time stays with people (conversation, in-person and hands-on work), 45% becomes checking a model's work and 15% could be handed over with lighter checks, from the industries' own figures, not the company's roles.
Headcount
455,000 employees as of 2025-11-30 (stated). No U.S. share is stated; about 85,000 (19%) are in the Americas, 240,000 in Asia-Pacific and 130,000 in Europe, the Middle East and Africa.
The filing: “As of November 30, 2025, we had approximately 455,000 full-time game-changers, of which approximately 85,000 were based in the Americas, approximately 240,000 were based in Asia-Pacific, and approximately 130,000 were based in EMEA.”
The workforce as industry patterns
| Pattern | Share | Reason, from the filing |
|---|---|---|
| Business Support Services | 85% | By (c): the filing describes customer experience services rendered to clients' customers by voice, chat, email and self-service across 483 locations, the work BLS counts under business support services, with no headcount by service line stated. |
| Computer Systems Design and Related Services | 15% | By (c): the filing also describes CX and UX design, digital operations, data analytics and enterprise technology solutions, systems design work, with no count of its own stated. |
What the filing says about the workforce: All 455,000 are full-time; except for a small portion in certain countries, staff are not represented by unions or covered by collective bargaining agreements; 4.7 million hours of developmental learning in fiscal 2025.
Companies read with the same leading pattern
Other companies whose largest staffing pattern is also Business Support Services, largest first, each read from its own annual report. Within reach now and at the end of 2028, long-run pace, four in five.
- Genpact Limited (G, 146,500 employees)36% now, 64% by 2028
- ExlService Holdings, Inc. (EXLS, 65,000 employees)38% now, 64% by 2028
What the filing says about AI
43 sentences in the filing name AI. The filing describes generative and agentic AI-powered self-service among the channels it delivers for clients and names AI throughout its solutions, its investments and its risk factors.
- “Risks and uncertainties include, among other things: risks related to general economic and geopolitical conditions and their effects on our clients' businesses and demand for our services, including consumer demand, interest rates, inflation, international tariffs and global trade policies, supply chains, and the conflicts in Ukraine and the Middle East, and tensions between India and Pakistan;...”
- “Our differentiated portfolio of solutions supports Fortune Global 500 and new economy companies across the globe in their efforts to deliver an optimized, consistent brand experience across all channels of communication, including voice, chat, email, generative AI ("GenAI") and agentic AI-powered self-service, social media, asynchronous messaging, and other custom applications.”
- “We offer our clients integrated solutions to support the entirety of their customer lifecycles, transform their businesses, and solve business challenges: CX and user experience ("UX") strategy and design; digital operations, including business-to-business ("B2B") sales, performance marketing, customer loyalty, trust and safety, collections, and financial compliance; data analytics, enterprise...”
- “Our disciplined approach to growth has strengthened our value proposition for our clients by broadening our offering of AI solutions, digital capabilities, and high-value services.”
- “Our Strategy and Design solutions include business transformation consulting, next-gen experience design, digital innovation - including GenAI and agentic AI, and lifecycle engagement.”
Headcount by filing year
As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.
| Period | Employees | Filed | Filing |
|---|---|---|---|
| 2025-11-30 | 455,000 | 2026-01-28 | 10-K |
| 2024-11-30 | 450,000 | 2025-01-28 | 10-K |
| 2023-11-30 | 440,000 | 2024-01-29 | 10-K |
| 2022-11-30 | 315,000 | 2023-01-27 | 10-K |
| 2021-11-30 | 290,000 | 2022-01-28 | 10-K |
| 2020-11-30 | 270,000 | 2021-02-16 | 10-K |
Limits of this reading
- Pattern shares rest on description (c): the filing states headcount by region, not by service line.
- No U.S. share is stated; most of the workforce is in Asia-Pacific, and the patterns apply to the whole workforce (rule 7).
Source: the company's annual report on EDGAR, accession 0001803599-26-000027, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.
Questions about this company
- How much of Concentrix Corporation's working time is within reach of AI?
- An estimated 45% now and 62% by the end of 2028, on METR's long-run pace at four in five, from the workforce Concentrix Corporation's own annual report describes and BLS staffing patterns for its industries, never from a roster. It is an estimate with a stated method. It is not a forecast of jobs lost or of savings, and it says nothing about what the company will do.
- How many people does Concentrix Corporation employ?
- 455,000 as of November 30, 2025, as its annual report for the period ending November 30, 2025 states.
- What kinds of work make up Concentrix Corporation's workforce?
- Read from its annual report as a blend of 2 industry staffing patterns, the largest Business Support Services; by those patterns the work is about 64% desk work, 27% people work and 9% body work. Each share has a one-sentence reason on this page that can be checked against the filing.
- What does Concentrix Corporation's annual report say about AI?
- 43 sentences in the filing name AI. They are counted and quoted on this page, never judged: a count says how much a filing talks about AI, not what the company does with it.
- How is this estimated?
- Claude Fable 5.1 read the annual report under the Index's written rubric (version 1) on October 1, 2026: the stated headcount, the share in the U.S. when stated, and the workforce as a blend of industry staffing patterns. The estimates are the site's industry estimates weighted by those shares, from O*NET tasks with estimated lengths and METR's measurements of how long a task AI models can finish. A company can write to info@stratussc.com to have its reading checked against its filing.
Embed these figures on your site
A small card with the share of working time within reach now and at the end of 2027, 2028 and 2030, the date and a link back. Free under CC BY 4.0; the card carries the credit.