IBEX Limited (IBEX)

Offshore customer contact centers. Read October 2, 2026 from the annual report for the period ending June 30, 2026, filed September 10, 2026. Ranked 2 of the 48 Technology companies read so far, by the share within reach now.

The filing states approximately 35,000 employees, 25,400 offshore and 7,100 nearshore, in one business of 30 customer contact centers, so one pattern carries the whole workforce (c).

The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.

What follows from the reading

Share of working time within reach of AI, on the long-run pace at four in five: 49% now, 58% at the end of 2027, 61% at the end of 2028, 62% at the end of 2030. By the patterns, the work is about 62% desk work, 28% people work and 10% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 40% of the working time stays with people (conversation, in-person and hands-on work), 43% becomes checking a model's work and 16% could be handed over with lighter checks, from the industries' own figures, not the company's roles.

Headcount

35,000 employees as of June 30, 2026 (stated). The filing counts 2,500 onshore, 25,400 offshore and 7,100 nearshore employees and states no count by country.

The filing: “As of June 30, 2026, we have approximately 35,000 employees across these centers.”

The workforce as industry patterns

What the filing says about the workforce: Approximately 35,000 employees: 2,500 onshore, 25,400 offshore and 7,100 nearshore; offshore headcount rose by about 1,700 in the year, with two nearshore sites closed and two offshore sites opened.

Companies read with the same leading pattern

Other companies whose largest staffing pattern is also Business Support Services, largest first, each read from its own annual report. Within reach now and at the end of 2028, long-run pace, four in five.

• Concentrix Corporation (CNXC, 455,000 employees)45% now, 62% by 2028
• Genpact Limited (G, 146,500 employees)36% now, 64% by 2028
• TaskUs, Inc. (TASK, 65,500 employees)49% now, 61% by 2028
• ExlService Holdings, Inc. (EXLS, 65,000 employees)38% now, 64% by 2028
• Conduent Incorporated (CNDT, 51,000 employees)49% now, 61% by 2028
• TTEC Holdings, Inc. (TTEC, 51,000 employees)48% now, 62% by 2028
• Maximus, Inc. (MMS, 37,200 employees)48% now, 61% by 2028

What the filing says about AI

62 sentences in the filing name AI. The filing names AI throughout: as part of its offering (customer engagement, business process outsourcing and AI solutions), in an executive title (Chief AI & Digital Officer) and among its risks.

• “These risks and uncertainties include, but are not limited to statements about: Our ability to attract new business and retain key clients; Our profitability based on our utilization, pricing and managing costs; Our access to financing and capital expenditure requirements to support our operations and growth; The potential for our clients or potential clients to consolidate; Our clients decidin...”
• “Business Risks Our business is dependent on key clients; Our profitability largely depends on maintaining efficient asset utilization levels, pricing our solutions appropriately, and managing costs, particularly through our contracts with customers; If our solutions do not comply with the quality standards required by our clients under our agreements, our clients may assert claims for reduced p...”
• “BUSINESS Company Overview ibex delivers end-to-end customer engagement, innovative business process outsourcing ("BPO"), smart digital marketing, online acquisition technology, and Artificial Intelligence ("AI") solutions to help companies acquire, engage, and retain valuable customers.”
• “We continue to differentiate ourselves in the emerging AI-led customer service space through ibex's Wave iX platform and AI-enabled solution offerings. ibex Wave iX is our managed AI-powered customer experience solution set designed to help clients integrate, deploy and manage CX-optimized AI capabilities at scale.”
• “Wave iX combines advanced AI technology (leveraging both third party and in-house technologies), expert human oversight and analytics to drive measurable resolution, efficiency and customer experience outcomes.”

Its annual reports, year by year

Sentences naming AI in each annual report, counted by one rule, beside the median report in the Index that year. Each count links its filing. Every company, by year and sector

• Fiscal 202316median 1
• Fiscal 202437median 4
• Fiscal 202546median 10
• Fiscal 202662

Headcount by filing year

As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.

Limits of this reading

• One pattern by description (c): the filing counts employees by region, not by kind of work.
• The filing's figure of full-time and total employees is recorded as stated.

Source: the company's annual report on EDGAR, accession 0001720420-26-000025, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.