The Workforce AI Index · Technology
Genpact Limited (G)
Business process and technology services, mostly abroad. Read October 1, 2026 from the annual report for the period ending 2025-12-31, filed 2026-02-26. Ranked 3 of the 24 Technology companies read so far, by the share within reach now: the sector.
A business process services firm whose filing states one headcount across 35 countries, so business support, systems design and consulting shares come from the services it describes.
The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.
What follows from the reading
Share of working time within reach of AI, on the long-run pace at four in five: 36% now, 55% at the end of 2027, 64% at the end of 2028, 67% at the end of 2030. By the patterns, the work is about 67% desk work, 24% people work and 8% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 34% of the working time stays with people (conversation, in-person and hands-on work), 49% becomes checking a model's work and 13% could be handed over with lighter checks, from the industries' own figures, not the company's roles.
Headcount
146,500 employees as of 2025-12-31 (stated). No U.S. share is stated; 59% of revenue is from India and 14% from the Americas.
The filing: “As of December 31, 2025, we had over 146,500 employees working in more than 35 countries.”
The workforce as industry patterns
| Pattern | Share | Reason, from the filing |
|---|---|---|
| Business Support Services | 50% | By (c): the filing describes running clients' business processes, from finance and accounting to supply chain and sourcing, the operations work BLS counts under business support services, with no headcount by service line stated. |
| Computer Systems Design and Related Services | 30% | By (c): the filing describes data management, AI and agentic solutions and technology services delivered to clients, systems design work, with no count of its own stated. |
| Management, Scientific, and Technical Consulting Services | 20% | By (c): the filing describes process design, transformation and industry domain advisory work, consulting, with no count of its own stated. |
What the filing says about the workforce: More than 11,000 employees were promoted in 2025; the headcount has grown every year since 2020 (96,500); more than 65,000 volunteered.
Companies read with the same leading pattern
Other companies whose largest staffing pattern is also Business Support Services, largest first, each read from its own annual report. Within reach now and at the end of 2028, long-run pace, four in five.
- Concentrix Corporation (CNXC, 455,000 employees)45% now, 62% by 2028
- ExlService Holdings, Inc. (EXLS, 65,000 employees)38% now, 64% by 2028
What the filing says about AI
101 sentences in the filing name AI. The filing describes embedding AI as a driver of enterprise value, building agentic solutions for clients, and the competitive, reputational and legal risks of developing and using AI, which it names throughout.
- “Factors that may cause actual results to differ from expected results include, among others: our ability to anticipate, develop and incorporate advanced technologies, including artificial intelligence ("AI") and generative and agentic AI, into our solutions and services as well as our internal operations and to compete in the rapidly evolving technological environment and successfully implement...”
- “Risks Related to our Business and Operations AI and other advanced technologies are having, and are expected to continue to have, a significant impact on our industry and the markets in which we compete.”
- “The development and use of AI and other advanced technologies present competitive, reputational and legal risks, and our use of these technologies may not be successful.”
- “We believe this foundational process intelligence positions us to deliver differentiated AI and agentic solutions that address the operational complexities and "last mile" execution challenges our clients are facing.”
- “Today, we are embedding AI as a driver of enterprise-wide value - building agentic solutions that act and learn alongside humans with the potential to unlock transformational outcomes for the world's leading companies.”
Headcount by filing year
As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.
| Period | Employees | Filed | Filing |
|---|---|---|---|
| 2025-12-31 | 146,500 | 2026-02-26 | 10-K |
| 2024-12-31 | 140,000 | 2025-03-03 | 10-K |
| 2023-12-31 | 129,100 | 2024-02-29 | 10-K |
| 2022-12-31 | 118,900 | 2023-03-01 | 10-K |
| 2021-12-31 | 109,600 | 2022-03-01 | 10-K |
| 2020-12-31 | 96,500 | 2021-03-01 | 10-K |
| 2019-12-31 | 96,500 | 2020-03-02 | 10-K |
| 2018-12-31 | 87,000 | 2019-03-01 | 10-K |
| 2017-12-31 | 78,000 | 2018-03-01 | 10-K |
| 2016-12-31 | 75,000 | 2017-03-01 | 10-K |
| 2015-12-31 | 72,000 | 2016-02-26 | 10-K |
| 2014-12-31 | 67,900 | 2015-02-27 | 10-K |
| 2013-12-31 | 63,600 | 2014-02-28 | 10-K |
| 2012-12-31 | 60,200 | 2013-03-01 | 10-K |
| 2011-12-31 | 55,400 | 2012-02-29 | 10-K |
| 2010-12-31 | 43,900 | 2011-03-01 | 10-K |
| 2009-12-31 | 38,600 | 2010-02-23 | 10-K |
| 2008-12-31 | 36,200 | 2009-03-02 | 10-K |
| 2007-12-31 | 32,600 | 2008-03-31 | 10-K |
Limits of this reading
- Pattern shares rest on description (c): the filing states one total and no split by service line or region.
- No U.S. share is stated; most of the workforce is abroad, and the patterns apply to the whole workforce (rule 7).
Source: the company's annual report on EDGAR, accession 0001398659-26-000004, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.
Questions about this company
- How much of Genpact Limited's working time is within reach of AI?
- An estimated 36% now and 64% by the end of 2028, on METR's long-run pace at four in five, from the workforce Genpact Limited's own annual report describes and BLS staffing patterns for its industries, never from a roster. It is an estimate with a stated method. It is not a forecast of jobs lost or of savings, and it says nothing about what the company will do.
- How many people does Genpact Limited employ?
- 146,500 as of December 31, 2025, as its annual report for the period ending December 31, 2025 states.
- What kinds of work make up Genpact Limited's workforce?
- Read from its annual report as a blend of 3 industry staffing patterns, the largest Business Support Services; by those patterns the work is about 67% desk work, 24% people work and 8% body work. Each share has a one-sentence reason on this page that can be checked against the filing.
- What does Genpact Limited's annual report say about AI?
- 101 sentences in the filing name AI. They are counted and quoted on this page, never judged: a count says how much a filing talks about AI, not what the company does with it.
- How is this estimated?
- Claude Fable 5.1 read the annual report under the Index's written rubric (version 1) on October 1, 2026: the stated headcount, the share in the U.S. when stated, and the workforce as a blend of industry staffing patterns. The estimates are the site's industry estimates weighted by those shares, from O*NET tasks with estimated lengths and METR's measurements of how long a task AI models can finish. A company can write to info@stratussc.com to have its reading checked against its filing.
Embed these figures on your site
A small card with the share of working time within reach now and at the end of 2027, 2028 and 2030, the date and a link back. Free under CC BY 4.0; the card carries the credit.