Metro area, Massachusetts
Springfield, MA
201,240 people work in this area, at mean pay of $67,710 a year (BLS, May 2025), in every industry. What follows is how much of their working time the best AI models could finish, when, and in which jobs and tasks. Estimates.
of the paid hours. Estimate.
a year: 87 million hours at what they cost. Not a forecast of savings.
- 35%
- 19%
- 46%
of the paid hours are within reach now in tasks people already bring to Claude. Another 17% is within reach in tasks not yet seen there.
Across the US: 22% within reach now and 37% by the end of 2028, on the long-run pace at four in five.
Share of the paid hours within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
How far this has come
With GPT-4, measured in March 2023, 0% of this area's paid hours were within reach at . With Claude 3.7 Sonnet, measured in February 2025, 2%. With Claude Mythos Preview (early), measured in April 2026, 19%. Today's estimate: 22%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
Where the hours are
Jobs by hours within reach now. The 40 largest jobs hold 51% of the people.
| People | Pay here | |||
|---|---|---|---|---|
| Customer Service Representatives | 2,930 | 64% | 3.9 million | $47K |
| Registered Nurses | 5,830 | 28% | 3.4 million | $98K |
| Office Clerks, General | 2,560 | 54% | 2.9 million | $47K |
| Bookkeeping, Accounting, and Auditing Clerks | 1,430 | 78% | 2.3 million | $54K |
| General and Operations Managers | 4,390 | 23% | 2.1 million | $106K |
| Retail Salespersons | 4,410 | 19% | 1.8 million | $35K |
| Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | 1,900 | 43% | 1.7 million | $51K |
| Personal Care Aides | 7,920 | 10% | 1.6 million | $41K |
| Receptionists and Information Clerks | 1,240 | 59% | 1.5 million | $41K |
| Elementary School Teachers, Except Special Education | 2,340 | 30% | 1.5 million | $80K |
| Cashiers | 3,610 | 19% | 1.4 million | $34K |
| First-Line Supervisors of Office and Administrative Support Workers | 1,790 | 35% | 1.3 million | $72K |
People: BLS counts for this area, May 2025. Pay here: the median paid for the job in this area, else its mean, else the national median. 402 smaller jobs (94,150 people) count in every total but are not listed. Task data covers 95% of the area's people; the rest are in BLS "all other" groups with no task list, or in counts BLS does not publish.
The tasks with the most hours within reach by the end of 2028
Across the whole area, on the chosen pace and reliability.
- Perform administrative or managerial functions, such as taking responsibility for a unit's staff, budget, planning, or long-range goals.Registered Nurses976,801 hours60% of the task within reach
- Maintain accurate, detailed reports and records.Registered Nurses668,650 hours100% of the task within reach
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.Customer Service Representatives663,132 hours100% of the task within reach
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.Home Health Aides659,949 hours70% of the task within reach
- Compute, record, and proofread data and other information, such as records or reports.Office Clerks, General641,212 hours100% of the task within reach
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Customer Service Representatives611,634 hours100% of the task within reach
- Provide clients with communication assistance, typing their correspondence or obtaining information for them.Personal Care Aides610,363 hours70% of the task within reach
- Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.Market Research Analysts and Marketing Specialists598,258 hours90% of the task within reach
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.Personal Care Aides562,623 hours70% of the task within reach
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.General and Operations Managers561,347 hours40% of the task within reach
Other areas in Massachusetts
Within reach now and by the end of 2028, long-run pace, four in five.
- Boston-Cambridge-Newton, MA-NH2,703,890 people22% now, 41% by 2028
- Worcester, MA349,880 people22% now, 36% by 2028
- Barnstable Town, MA94,110 people21% now, 32% by 2028
- Amherst Town-Northampton, MA65,670 people22% now, 38% by 2028
- Pittsfield, MA56,810 people22% now, 34% by 2028
- Massachusetts nonmetropolitan area41,360 people22% now, 34% by 2028
How it is built: BLS counts the people in each job in this area; each job's tasks and their lengths give its share within reach at a date; the area's share is those shares weighted by people. Value is pay times 1.43 for benefits and payroll costs. Seen in Claude use splits today's share by whether Anthropic saw people bring each task to Claude in 2025; other AI tools are not counted. How it works