Correspondence Clerks
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
4,290 people do this job in the US. $46,800 a year.
of the working time. Estimate.
- 85%
- 8%
- 7%
Measured, from Anthropic's usage data (2025). Counts help on part of a task.
On the chosen pace and reliability. Estimate.
Share of the working time within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
At this date and pace, models finish tasks up to 4.4 h long four times in five.
How far this has come
With GPT-4, measured in March 2023, 0% of this job's working time was within reach at . With Claude 3.7 Sonnet, measured in February 2025, 10%. With Claude Mythos Preview (early), measured in April 2026, 79%. Today's estimate: 81%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
The tasks
Sorted by . 17 tasks from .
| Task | Kind | |||
|---|---|---|---|---|
| Compile data from records to prepare periodic reports.Done daily by most who do it. | 14% | 1.3 h25 min to 3.3 h | 77%Half by now | |
| Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.Done daily by most who do it. | 13% | 25 min13 min to 1.3 h | 100%Half by now | |
| Maintain files and control records to show correspondence activities.Done daily by most who do it. | 12% | 17 min8 min to 38 min | 100%Half by now | |
| Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.Done daily by most who do it. AI observed on this task. | 11% | 21 min8 min to 50 min | 100%Half by now | |
| Ensure that money collected is properly recorded and secured.Done daily by most who do it. | 7% | 13 min4 min to 33 min | Stays with people | |
| Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.Done more than weekly by most who do it. AI observed on this task. | 6% | 25 min13 min to 1.1 h | 100%Half by now | |
| Process orders for goods requested in correspondence.Done daily by most who do it. | 6% | 21 min8 min to 42 min | 100%Half by now | |
| Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.Done daily by most who do it. AI observed on this task. | 5% | 7 min3 min to 17 min | 100%Half by now | |
| Compile data pertinent to manufacture of special products for customers.Done daily by most who do it. | 5% | 38 min17 min to 1.7 h | 98%Half by now | |
| Present clear and concise explanations of governing rules and regulations.Done daily by most who do it. | 4% | 21 min8 min to 50 min | Stays with people | |
| Confer with company personnel regarding feasibility of complying with writers' requests.Done daily by most who do it. | 4% | 21 min8 min to 50 min | Stays with people | |
| Compute costs of records furnished to requesters, and write letters to obtain payment.Done daily by most who do it. | 3% | 17 min8 min to 38 min | 100%Half by now |
Within reach, per task: the share of the task's time whose instances are short enough for a model to finish at the chosen date, pace and reliability. Half by: the date half of that time comes within reach.
Jobs that share skills with this one
From O*NET's related occupations. Within reach now and by the end of 2028, long-run pace, four in five.
- Office Clerks, General58% now, 61% by 2028
- File Clerks31% now, 53% by 2028
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive39% now, 69% by 2028
- Legal Secretaries and Administrative Assistants41% now, 54% by 2028
- Bookkeeping, Accounting, and Auditing Clerks76% now, 88% by 2028
- Executive Secretaries and Executive Administrative Assistants47% now, 75% by 2028
Where this job works
The industry groups that employ the most of it (BLS, May 2025).
Where the most of these jobs are
The metro areas with the most people in it (BLS, May 2025).