Patient Representatives
Assist patients in obtaining services, understanding policies and making health care decisions.
$50,290 a year (for the broader BLS group this job sits in).
of the working time. Estimate.
- 85%
- 14%
- 1%
Measured, from Anthropic's usage data (2025). Counts help on part of a task.
On the chosen pace and reliability. Estimate.
Share of the working time within reach, now to 2030
What each choice means: , , , , . Every pace starts from .
At this date and pace, models finish tasks up to 4.4 h long four times in five.
How far this has come
With GPT-4, measured in March 2023, 0% of this job's working time was within reach at . With Claude 3.7 Sonnet, measured in February 2025, 1%. With Claude Mythos Preview (early), measured in April 2026, 31%. Today's estimate: 41%.
A backcast: today's task data with the best model METR had measured by each date. It shows how fast the models have moved, not what anyone forecast at the time.
The tasks
Sorted by . 13 tasks from .
| Task | Kind | |||
|---|---|---|---|---|
| Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.Done daily by most who do it. | 23% | 4.2 h1.7 h to 1 work day | 30%Half by Dec 2026 | |
| Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.Done more than monthly by most who do it. AI observed on this task. | 17% | 6.7 h2.5 h to 1.7 work days | 10%Half by May 2027 | |
| Maintain knowledge of community services and resources available to patients.Done daily by most who do it. | 13% | 1.3 h25 min to 3.3 h | 77%Half by now | |
| Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.Done more than monthly by most who do it. AI observed on this task. | 9% | 2.5 h50 min to 6.7 h | 46%Half by Oct 2026 | |
| Interview patients or their representatives to identify problems relating to care.Done daily by most who do it. | 8% | 50 min25 min to 1.7 h | Stays with people | |
| Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.Done several times a day by most who do it. | 7% | 38 min13 min to 1.7 h | 95%Half by now | |
| Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.Done more than monthly by most who do it. | 6% | 1.7 h25 min to 4.2 h | Stays with people | |
| Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.Done more than monthly by most who do it. | 4% | 2.5 h50 min to 6.7 h | 46%Half by Oct 2026 | |
| Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.Done more than yearly by most who do it. | 4% | 2.5 h50 min to 5 h | 55%Half by now | |
| Refer patients to appropriate health care services or resources.Done several times a day by most who do it. | 4% | 21 min8 min to 50 min | 100%Half by now | |
| Explain policies, procedures, or services to patients using medical or administrative knowledge.Done more than monthly by most who do it. AI observed on this task. | 2% | 21 min8 min to 50 min | 100%Half by now | |
| Analyze patients' abilities to pay to determine charges on a sliding scale.Done more than monthly by most who do it. | 2% | 29 min13 min to 1.3 h | 99%Half by now |
Within reach, per task: the share of the task's time whose instances are short enough for a model to finish at the chosen date, pace and reliability. Half by: the date half of that time comes within reach.
Jobs that share skills with this one
From O*NET's related occupations. Within reach now and by the end of 2028, long-run pace, four in five.
- Health Information Technologists and Medical Registrars9% now, 75% by 2028
- Medical Records Specialists89% now, 94% by 2028
- Community Health Workers48% now, 50% by 2028
- Health Informatics Specialists9% now, 80% by 2028
- Social and Human Service Assistants44% now, 46% by 2028
- Medical and Health Services Managers11% now, 63% by 2028
Where this job works
The industry groups that employ the most of it (BLS, May 2025). Counts are for the broader BLS group this job sits in.
Where the most of these jobs are
The metro areas with the most people in it (BLS, May 2025). Counts are for the broader BLS group this job sits in.