The Workforce AI Index · Financial Services
Wells Fargo (WFC)
Diversified bank, read with its exhibit. Read October 1, 2026 from the annual report for the period ending 2025-12-31, filed 2026-02-24. Ranked 7 of the 15 Financial Services companies read so far, by the share within reach now: the sector.
The filing states approximately 205,000 active employees with 76% in the United States and nothing by line of business, so the patterns follow 2025 revenue by segment (c).
The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.
What follows from the reading
Share of working time within reach of AI, on the long-run pace at four in five: 38% now, 59% at the end of 2027, 67% at the end of 2028, 70% at the end of 2030. By the patterns, the work is about 70% desk work, 23% people work and 7% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 31% of the working time stays with people (conversation, in-person and hands-on work), 60% becomes checking a model's work and 6% could be handed over with lighter checks, from the industries' own figures, not the company's roles.
Headcount
205,000 employees as of 2025-12-31 (stated). The filing states approximately 76% of active employees are based in the United States.
The filing: “At December 31, 2025, we had approximately 205,000 active employees, with approximately 76% based in the United States.”
The workforce as industry patterns
| Pattern | Share | Reason, from the filing |
|---|---|---|
| Credit Intermediation and Related Activities (5221 and 5223 only) | 70% | By revenue (c): Consumer Banking and Lending at 45% and Commercial Banking at 14% of 2025 revenue, weighted up because the filing's customer-facing, operations and contact center roles sit in branch and consumer banking and it counts no people by business. |
| Securities, Commodity Contracts, and Other Financial Investments and Related Activities | 30% | By revenue (c): Corporate and Investment Banking at 23% and Wealth and Investment Management at 20% of 2025 revenue, weighted down for the same reason, since the filing states no headcount by line of business. |
What the filing says about the workforce: About 205,000 active employees, 76% based in the United States; the global workforce 50% female and 50% male; employees in certain non-customer-facing roles may work up to two days a week remotely; about $200 million invested in learning and development in 2025.
Companies read with the same leading pattern
Other companies whose largest staffing pattern is also Credit Intermediation and Related Activities (5221 and 5223 only), largest first, each read from its own annual report. Within reach now and at the end of 2028, long-run pace, four in five.
- JPMorgan Chase (JPM, 318,512 employees)35% now, 68% by 2028
- Citigroup (C, 226,000 employees)37% now, 68% by 2028
- Bank of America (BAC, 213,000 employees)38% now, 67% by 2028
- Capital One Financial Corporation (COF, 76,300 employees)39% now, 66% by 2028
- U.S. Bancorp (USB, 68,520 employees)39% now, 66% by 2028
- The PNC Financial Services Group, Inc. (PNC, 55,333 employees)38% now, 66% by 2028
What the filing says about AI
9 sentences in the filing name AI. The 10-K and its incorporated annual report name AI in 9 sentences: new technologies including AI creating operational and compliance risks, AI used in attacks that make fraud detection harder, and AI used to improve efficiency, inform or automate decisions, risk management and customer service.
- “Additionally, the adoption or use of new or emerging technologies, including artificial intelligence (AI), digital assets, or distributed ledger technology, may continue to create new operational and compliance risks or add more complexity and the need to implement changes to our infrastructure or operating systems.”
- “In addition, we continue to experience information security threats arising from the increased availability and use of AI to conduct attacks that can be difficult to detect, including attacks that may exploit AI to make fraud detection and authentication more difficult.”
- “We also use AI to help improve efficiency and further inform or automate certain business decisions, operations, and risk management practices, as well as to enhance our models and data management activities, and to improve our customer service.”
- “However, there is no assurance that AI will appropriately or sufficiently replicate certain outcomes or human assessment or accurately predict future events or exposures.”
- “For example, the algorithms or datasets underlying our AI may be inaccurate or include other weaknesses that could result in incorrect, deficient or biased data outputs or other unintended consequences.”
Headcount by filing year
As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.
| Period | Employees | Filed | Filing |
|---|---|---|---|
| 2025-12-31 | not read | 2026-02-24 | 10-K |
| 2024-12-31 | 217,000 | 2025-02-25 | 10-K |
| 2023-12-31 | 226,000 | 2024-02-20 | 10-K |
| 2022-12-31 | 238,000 | 2023-02-21 | 10-K |
| 2021-12-31 | 247,848 | 2022-02-22 | 10-K |
| 2020-12-31 | 268,531 | 2021-02-23 | 10-K |
| 2019-12-31 | 259,800 | 2020-02-27 | 10-K |
| 2018-12-31 | 258,700 | 2019-02-27 | 10-K |
Limits of this reading
- The 10-K incorporates its workforce and risk discussion from the annual report filed as Exhibit 13, fetched and read with the 10-K; the split rests on revenue by segment (c), since the filing counts no people by line of business.
Source: the company's annual report on EDGAR, accession 0000072971-26-000133, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.
Questions about this company
- How much of Wells Fargo's working time is within reach of AI?
- An estimated 38% now and 67% by the end of 2028, on METR's long-run pace at four in five, from the workforce Wells Fargo's own annual report describes and BLS staffing patterns for its industries, never from a roster. It is an estimate with a stated method. It is not a forecast of jobs lost or of savings, and it says nothing about what the company will do.
- How many people does Wells Fargo employ?
- 205,000 as of December 31, 2025, as its annual report for the period ending December 31, 2025 states. About 76% in the U.S.
- What kinds of work make up Wells Fargo's workforce?
- Read from its annual report as a blend of 2 industry staffing patterns, the largest Credit Intermediation and Related Activities (5221 and 5223 only); by those patterns the work is about 70% desk work, 23% people work and 7% body work. Each share has a one-sentence reason on this page that can be checked against the filing.
- What does Wells Fargo's annual report say about AI?
- 9 sentences in the filing name AI. They are counted and quoted on this page, never judged: a count says how much a filing talks about AI, not what the company does with it.
- How is this estimated?
- Claude Fable 5.1 read the annual report under the Index's written rubric (version 1) on October 1, 2026: the stated headcount, the share in the U.S. when stated, and the workforce as a blend of industry staffing patterns. The estimates are the site's industry estimates weighted by those shares, from O*NET tasks with estimated lengths and METR's measurements of how long a task AI models can finish. A company can write to info@stratussc.com to have its reading checked against its filing.
Embed these figures on your site
A small card with the share of working time within reach now and at the end of 2027, 2028 and 2030, the date and a link back. Free under CC BY 4.0; the card carries the credit.