The Workforce AI Index · Financial Services

Bank of America (BAC)

A bank read by description. Read October 1, 2026 from the annual report for the period ending 2025-12-31, filed 2026-02-25. Ranked 6 of the 15 Financial Services companies read so far, by the share within reach now: the sector.

The filing states the total and the U.S. share and nothing by line of business, so the banking and securities patterns follow the description, unlike JPMorgan's stated counts.

The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.

What follows from the reading

Share of working time within reach of AI, on the long-run pace at four in five: 38% now, 59% at the end of 2027, 67% at the end of 2028, 70% at the end of 2030. By the patterns, the work is about 70% desk work, 23% people work and 7% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 31% of the working time stays with people (conversation, in-person and hands-on work), 60% becomes checking a model's work and 6% could be handed over with lighter checks, from the industries' own figures, not the company's roles.

Headcount

213,000 employees as of 2025-12-31 (stated). 77 percent of employees were located in the U.S. at December 31, 2025.

The filing: “At both December 31, 2025 and 2024, the Corporation employed approximately 213,000 employees, of which 77 percent and 78 percent, respectively, were located in the U.S.”

The workforce as industry patterns

What the filing says about the workforce: Approximately 213,000 employees, 77% in the U.S.; none of the U.S. employees under a collective bargaining agreement; over 18,000 hired in 2025 and more than 14,000 moved to new roles inside the company; compensation and benefits were $42.3 billion, 61% of noninterest expense.

Companies read with the same leading pattern

Other companies whose largest staffing pattern is also Credit Intermediation and Related Activities (5221 and 5223 only), largest first, each read from its own annual report. Within reach now and at the end of 2028, long-run pace, four in five.

• JPMorgan Chase (JPM, 318,512 employees)35% now, 68% by 2028
• Citigroup (C, 226,000 employees)37% now, 68% by 2028
• Wells Fargo (WFC, 205,000 employees)38% now, 67% by 2028
• Capital One Financial Corporation (COF, 76,300 employees)39% now, 66% by 2028
• U.S. Bancorp (USB, 68,520 employees)39% now, 66% by 2028
• The PNC Financial Services Group, Inc. (PNC, 55,333 employees)38% now, 66% by 2028

What the filing says about AI

30 sentences in the filing name AI. AI appears in the risk factors (emerging technologies used in cyberattacks, the risk of introducing and managing technology change including AI and automation) and in the technology discussion; the human capital section does not mention it.

• “Artificial intelligence-related (AI) LRRs are also rapidly evolving in the U.S. and non-U.S. jurisdictions imposing various obligations, including AI governance and risk management, transparency and consumer disclosures, documentation and reporting requirements, AI use restrictions and enhanced compliance obligations for AI systems, including those categorized as high risk.”
• “Also, the use of cyberattacks or campaigns, cyberespionage or other unauthorized access to networks and systems by nation states or their proxies, including utilizing emerging technologies such as AI, has increased and threatens our and our third parties' operations and information systems, and the financial systems and infrastructure upon which we rely.”
• “Short-term or prolonged disruptions to our or our third parties' critical business operations and client services are possible, such as due to computer, telecommunications, network, utility, electronic or physical infrastructure outages, including from abuse or failure of our electronic trading and algorithmic platforms, significant unplanned increases in client transactions, fraudulent transac...”
• “Our and our third parties' inability to properly introduce, deploy and manage operational or technology changes and continuously alter, improve and automate processes and systems, including related controls, such as regarding internal financial and governance processes, existing products and services, and new product innovations and technology, could also result in additional operational, infor...”
• “This includes localized or systemic cyber events or other technology Bank of America 14 incidents that result in outages or unavailability of information systems, part or all of the internet, cloud services and/or the financial services industry, networks, platforms, systems and infrastructure (e.g., funds transfers, electronic trading and algorithmic platforms and critical banking activities),...”

Headcount by filing year

As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.

Limits of this reading

• No headcount by line of business is stated; both pattern shares follow the business description (c).

Source: the company's annual report on EDGAR, accession 0000070858-26-000157, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.