The Workforce AI Index · Financial Services
JPMorgan Chase (JPM)
A bank with stated line-of-business headcounts. Read October 1, 2026 from the annual report for the period ending 2025-12-31, filed 2026-02-13. Ranked 10 of the 15 Financial Services companies read so far, by the share within reach now: the sector.
The filing gives employees by line of business and by region, so every pattern share is a stated count, including a corporate headcount that earns the management-of-companies pattern under rule 6.
The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.
What follows from the reading
Share of working time within reach of AI, on the long-run pace at four in five: 35% now, 58% at the end of 2027, 68% at the end of 2028, 70% at the end of 2030. By the patterns, the work is about 70% desk work, 23% people work and 7% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 30% of the working time stays with people (conversation, in-person and hands-on work), 60% becomes checking a model's work and 7% could be handed over with lighter checks, from the industries' own figures, not the company's roles.
Headcount
318,512 employees as of 2025-12-31 (stated). 58% of the Firm's employees are located in the U.S.; employees are in 66 countries. By region: North America 185,208, Asia-Pacific 96,499, Europe/Middle East/Africa 31,030, Latin America/Caribbean 5,775.
The filing: “As of December 31, 2025, JPMorganChase had 318,512 employees globally.”
The workforce as industry patterns
| Pattern | Share | Reason, from the filing |
|---|---|---|
| Credit Intermediation and Related Activities (5221 and 5223 only) | 45% | By (a): the filing's table gives Consumer and Community Banking 144,196 employees of 318,512, which is 45.3%, and that business is branch and consumer banking, card and home lending, the commercial banking pattern. |
| Securities, Commodity Contracts, and Other Financial Investments and Related Activities | 39% | By (a): the Commercial and Investment Bank has 94,563 employees (29.7%) and Asset and Wealth Management 29,722 (9.3%), together 39.0%, and both are investment banking, markets, payments and asset management work, which BLS counts in the securities and investments pattern. |
| Management of Companies and Enterprises | 16% | By (a): the filing states Corporate at 50,031 employees, 15.7%, and rule 6 gives the management-of-companies pattern a share only when a corporate headcount is stated, as it is here. |
What the filing says about the workforce: Full-time and part-time employees; the filing says the figures exclude contractors. Employees by line of business: CCB 144,196; CIB 94,563; AWM 29,722; Corporate 50,031.
Companies read with the same leading pattern
Other companies whose largest staffing pattern is also Credit Intermediation and Related Activities (5221 and 5223 only), largest first, each read from its own annual report. Within reach now and at the end of 2028, long-run pace, four in five.
- Citigroup (C, 226,000 employees)37% now, 68% by 2028
- Bank of America (BAC, 213,000 employees)38% now, 67% by 2028
- Wells Fargo (WFC, 205,000 employees)38% now, 67% by 2028
- Capital One Financial Corporation (COF, 76,300 employees)39% now, 66% by 2028
- U.S. Bancorp (USB, 68,520 employees)39% now, 66% by 2028
- The PNC Financial Services Group, Inc. (PNC, 55,333 employees)38% now, 66% by 2028
What the filing says about AI
16 sentences in the filing name AI. The filing names artificial intelligence among the voluntary training topics offered to all employees ('leadership and management, artificial intelligence, data literacy') and discusses AI in its technology and risk sections.
- “Data, privacy, cybersecurity and artificial intelligence regulation: The Firm and its subsidiaries are subject to laws, rules and regulations globally concerning data, including data protection, consumer protection, privacy, cybersecurity, artificial intelligence and related matters.”
- “The Firm offers voluntary training programs and educational resources to all employees covering a broad variety of topics such as leadership and management, artificial intelligence, data literacy and operational and professional skills.”
- “The cybersecurity risks that JPMorganChase faces could be intensified by factors such as: increased volume and complexity of cyber attacks during periods of heightened geopolitical tensions technological advances such as artificial intelligence ("AI") and quantum computing that may enable malicious actors to develop more advanced social engineering attacks, including targeted phishing attacks,...”
- “Each of these objectives could be adversely affected by any failure by management to: devise effective business plans and strategies offer products and services that meet expectations of clients and customers allocate capital in a manner that promotes long-term stability to enable JPMorganChase to build and invest in market-leading businesses appropriately assess and monitor principal investmen...”
- “If JPMorganChase does not keep pace with rapidly changing technological advances, including the adoption of generative AI, it risks losing clients and market share to competitors, which could negatively impact revenues, operating costs and its competitive position.”
Headcount by filing year
As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.
| Period | Employees | Filed | Filing |
|---|---|---|---|
| 2025-12-31 | 318,512 | 2026-02-13 | 10-K |
| 2024-12-31 | 317,233 | 2025-02-14 | 10-K |
| 2023-12-31 | 309,926 | 2024-02-16 | 10-K |
| 2022-12-31 | 293,723 | 2023-02-21 | 10-K |
| 2021-12-31 | 271,025 | 2022-02-22 | 10-K |
Limits of this reading
- The collector's first headcount reading (340,805) came from a selected-metrics table; the human capital section states 318,512, which this reading uses.
Source: the company's annual report on EDGAR, accession 0001628280-26-008131, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.
Questions about this company
- How much of JPMorgan Chase's working time is within reach of AI?
- An estimated 35% now and 68% by the end of 2028, on METR's long-run pace at four in five, from the workforce JPMorgan Chase's own annual report describes and BLS staffing patterns for its industries, never from a roster. It is an estimate with a stated method. It is not a forecast of jobs lost or of savings, and it says nothing about what the company will do.
- How many people does JPMorgan Chase employ?
- 318,512 as of December 31, 2025, as its annual report for the period ending December 31, 2025 states. About 58% in the U.S.
- What kinds of work make up JPMorgan Chase's workforce?
- Read from its annual report as a blend of 3 industry staffing patterns, the largest Credit Intermediation and Related Activities (5221 and 5223 only); by those patterns the work is about 70% desk work, 23% people work and 7% body work. Each share has a one-sentence reason on this page that can be checked against the filing.
- What does JPMorgan Chase's annual report say about AI?
- 16 sentences in the filing name AI. They are counted and quoted on this page, never judged: a count says how much a filing talks about AI, not what the company does with it.
- How is this estimated?
- Claude Fable 5.1 read the annual report under the Index's written rubric (version 1) on October 1, 2026: the stated headcount, the share in the U.S. when stated, and the workforce as a blend of industry staffing patterns. The estimates are the site's industry estimates weighted by those shares, from O*NET tasks with estimated lengths and METR's measurements of how long a task AI models can finish. A company can write to info@stratussc.com to have its reading checked against its filing.
Embed these figures on your site
A small card with the share of working time within reach now and at the end of 2027, 2028 and 2030, the date and a link back. Free under CC BY 4.0; the card carries the credit.