Fiserv, Inc. (FISV)
Payments and banking technology, 38,000 employees. Read October 2, 2026 from the annual report for the period ending December 31, 2025, filed February 19, 2026. Ranked 5 of the 38 Technology companies read so far, by the share within reach now.
Within reach now
39%
End of 2028
66%
Employees, annual report
38,000
Leading staffing pattern
Credit Intermediation and Related Activities (5221 and 5223 only)
Share of the working time within reach, long-run pace, four times in five
- Now39%
- End of 202758%
- End of 202866%
- End of 203068%
What changes for its people by the end of 2028, by its industries' figures
- Stays with people 33%
- Becomes checking a model's work 59%
- Handed over with lighter checks 6%
The filing states one total and nothing by segment, kind of work or country, so the whole workforce takes the transaction processing pattern by description (c).
The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.
What follows from the reading
Share of working time within reach of AI, on the long-run pace at four in five: 39% now, 58% at the end of 2027, 66% at the end of 2028, 68% at the end of 2030. By the patterns, the work is about 68% desk work, 23% people work and 9% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 33% of the working time stays with people (conversation, in-person and hands-on work), 59% becomes checking a model's work and 6% could be handed over with lighter checks, from the industries' own figures, not the company's roles.
Headcount
38,000 employees as of December 31, 2025 (stated). A worldwide workforce; the filing states no count by country.
The filing: “As of December 31, 2025, we had over 38,000 employees worldwide.”
The workforce as industry patterns
| Pattern | Share | Reason, from the filing |
|---|---|---|
| Credit Intermediation and Related Activities (5221 and 5223 only) | 100% | A processor of payments and bank accounts (Processing and Services 81% of revenue, Product 19%), financial transaction processing as BLS counts it; the filing states no count by segment or kind of work, so one pattern by description (c). |
What the filing says about the workforce: Over 38,000 employees worldwide; 90% took the 2025 engagement survey; internal mobility the preferred way to fill open positions.
Companies read with the same leading pattern
Other companies whose largest staffing pattern is also Credit Intermediation and Related Activities (5221 and 5223 only), largest first, each read from its own annual report. Within reach now and at the end of 2028, long-run pace, four in five.
- JPMorgan Chase (JPM, 318,512 employees)35% now, 68% by 2028
- Citigroup (C, 226,000 employees)37% now, 68% by 2028
- Bank of America (BAC, 213,000 employees)38% now, 67% by 2028
- Wells Fargo (WFC, 205,000 employees)38% now, 67% by 2028
- Capital One Financial Corporation (COF, 76,300 employees)39% now, 66% by 2028
- U.S. Bancorp (USB, 68,520 employees)39% now, 66% by 2028
- The PNC Financial Services Group, Inc. (PNC, 55,333 employees)39% now, 66% by 2028
- Mastercard Incorporated (MA, 39,800 employees)39% now, 66% by 2028
What the filing says about AI
25 sentences in the filing name AI. Twenty-five sentences: AI capabilities embedded in its account processing solutions led by Finxact, machine learning based fraud prevention, and competition and risk language.
- “The factors that may affect our results include, among others, the following: our ability to compete effectively against new and existing competitors and to continue to introduce competitive new products and services on a timely, cost-effective basis; changes in customer demand for our products and services; the ability of our technology to keep pace with a rapidly evolving marketplace; our abi...”
- “We also provide security, risk and fraud management solutions, which incorporate machine learning-based predictive technology, that help financial institutions operate and grow their business by preventing fraud.”
- “We are embedding artificial intelligence ("AI") capabilities in our account processing solutions, led by Finxact.”
- “Delivering operational excellence enabled by AI .”
- “We plan to use our data and AI to create new products and services, enhance existing products and services, and deliver high-quality customer service experiences through platform analytics and fraud mitigation across multiple solutions.”
Its annual reports, year by year
Sentences naming AI in each annual report, counted by one rule, beside the median report in the Index that year. Each count links its filing. Every company, by year and sector
- Fiscal 20210median 0
- Fiscal 20220median 0
- Fiscal 20237median 1
- Fiscal 202413median 4
- Fiscal 202525median 10
Headcount by filing year
As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.
| Period | Employees | Filed | Filing |
|---|---|---|---|
| 2025-12-31 | 38,000 | 2026-02-19 | 10-K |
| 2024-12-31 | 38,000 | 2025-02-20 | 10-K |
| 2023-12-31 | 42,000 | 2024-02-22 | 10-K |
| 2022-12-31 | 41,000 | 2023-02-23 | 10-K |
| 2021-12-31 | 44,000 | 2022-02-24 | 10-K |
| 2020-12-31 | 44,000 | 2021-02-26 | 10-K |
| 2019-12-31 | 44,000 | 2020-02-27 | 10-K |
| 2018-12-31 | 24,000 | 2019-02-21 | 10-K |
| 2017-12-31 | 24,000 | 2018-02-22 | 10-K |
| 2016-12-31 | 23,000 | 2017-02-23 | 10-K |
| 2015-12-31 | 22,000 | 2016-02-19 | 10-K |
| 2014-12-31 | 21,000 | 2015-02-20 | 10-K |
| 2013-12-31 | 21,000 | 2014-02-20 | 10-K |
| 2012-12-31 | 20,000 | 2013-02-22 | 10-K |
| 2011-12-31 | 20,000 | 2012-02-24 | 10-K |
| 2010-12-31 | 19,000 | 2011-02-24 | 10-K |
| 2009-12-31 | 20,000 | 2010-02-26 | 10-K |
| 2008-12-31 | 20,000 | 2009-02-27 | 10-K |
| 2007-12-31 | 25,000 | 2008-02-28 | 10-K |
| 2006-12-31 | 23,000 | 2007-02-28 | 10-K |
| 2005-12-31 | 3,200 | 2006-03-15 | 10-K |
| 2004-12-31 | 1,100 | 2005-02-25 | 10-K |
| 2003-12-31 | 21,700 | 2004-02-27 | 10-K |
| 2002-12-31 | 19,400 | 2003-02-28 | 10-K |
| 2001-12-31 | not read | 2002-02-27 | 10-K405 |
| 2000-12-31 | 14,000 | 2001-02-27 | 10-K |
| 1999-12-31 | not read | 2000-02-28 | 10-K405 |
| 1998-12-31 | not read | 1999-02-23 | 10-K |
| 1997-12-31 | not read | 1998-02-20 | 10-K |
| 1996-12-31 | not read | 1997-02-18 | 10-K |
| 1995-12-31 | not read | 1996-02-27 | 10-K |
| 1994-12-31 | not read | 1995-02-28 | 10-K |
Limits of this reading
- No count by segment, kind of work or country: one transaction processing pattern by description (c); it could as well be read as data processing, as FIS was read.
- Over 38,000 employees; the total is the filing's stated figure.
Source: the company's annual report on EDGAR, accession 0000798354-26-000009, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.
Questions about this company
- How much of Fiserv, Inc.'s working time is within reach of AI?
- An estimated 39% now and 66% by the end of 2028, on METR's long-run pace at four in five, from the workforce Fiserv, Inc.'s own annual report describes and BLS staffing patterns for its industries, never from a roster. It is an estimate with a stated method. It is not a forecast of jobs lost or of savings, and it says nothing about what the company will do.
- How many people does Fiserv, Inc. employ?
- 38,000 as of December 31, 2025, as its annual report for the period ending December 31, 2025 states.
- What kinds of work make up Fiserv, Inc.'s workforce?
- Read from its annual report as a blend of 1 industry staffing pattern, the largest Credit Intermediation and Related Activities (5221 and 5223 only); by those patterns the work is about 68% desk work, 23% people work and 9% body work. Each share has a one-sentence reason on this page that can be checked against the filing.
- What does Fiserv, Inc.'s annual report say about AI?
- 25 sentences in the filing name AI. Its annual reports for fiscal 2021 to 2025 name it in 0, 0, 7, 13 and 25 sentences, year by year. They are counted and quoted on this page, never judged: a count says how much a filing talks about AI, not what the company does with it.
- How is this estimated?
- Claude Fable 5.1 read the annual report under the Index's written rubric (version 1) on October 2, 2026: the stated headcount, the share in the U.S. when stated, and the workforce as a blend of industry staffing patterns. The estimates are the site's industry estimates weighted by those shares, from O*NET tasks with estimated lengths and METR's measurements of how long a task AI models can finish. A company can write to info@stratussc.com to have its reading checked against its filing.
Embed these figures on your site
A small card with the share of working time within reach now and at the end of 2027, 2028 and 2030, the date and a link back. Free under CC BY 4.0; the card carries the credit.