Voya Financial, Inc. (VOYA)
Retirement, benefits and investment management, 29% in India. Read October 19, 2026 from the annual report for the period ending December 31, 2025, filed February 20, 2026. Ranked 49 of the 88 Financial Services companies read so far, by the share within reach now.
Within reach now
38%
End of 2028
69%
Employees, annual report
11,000
Leading staffing pattern
Insurance Carriers
Share of the working time within reach, long-run pace, four times in five
- Now38%
- End of 202759%
- End of 202869%
- End of 203072%
What changes for its people by the end of 2028, by its industries' figures
- Stays with people 28%
- Becomes checking a model's work 62%
- Handed over with lighter checks 7%
Voya states approximately 11,000 employees at December 31, 2025, 71% U.S.-based and 29% in its India services center, in retirement, health benefits and investment management businesses with no count by segment, so the insurance subsidiaries' work takes three quarters and investment management a quarter by description (c).
The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.
What follows from the reading
Share of working time within reach of AI, on the long-run pace at four in five: 38% now, 59% at the end of 2027, 69% at the end of 2028, 72% at the end of 2030. By the patterns, the work is about 72% desk work, 25% people work and 4% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 28% of the working time stays with people (conversation, in-person and hands-on work), 62% becomes checking a model's work and 7% could be handed over with lighter checks, from the industries' own figures, not the company's roles.
Headcount
11,000 employees as of December 31, 2025 (stated). The filing states 71% of employees U.S.-based and 29% India-based, at its global services capability center.
The filing: “As of December 31, 2025, we had approximately 11,000 employees, 71% of whom are U.S.-based and 29% of whom are India-based.”
The workforce as industry patterns
| Pattern | Share | Reason, from the filing |
|---|---|---|
| Insurance Carriers | 75% | The retirement and health benefits businesses are run through the insurance subsidiaries VRIAC, RLI and ReliaStar of New York, which the filing describes as licensed insurers, and with no count by segment they take three quarters by description (c). |
| Securities, Commodity Contracts, and Other Financial Investments and Related Activities | 25% | The Investment Management segment, the asset manager, counted by no employee figure, takes a quarter by description (c). |
What the filing says about the workforce: 71% U.S.-based and 29% India-based; approximately 86.5% of the U.S. workforce is fully remote, 11.6% hybrid and 1.9% office-essential; the count rose from 6,000 in 2021 with acquisitions.
Companies read with the same leading pattern
Other companies whose largest staffing pattern is also Insurance Carriers, largest first, each read from its own annual report. Within reach now and at the end of 2028, long-run pace, four in five.
- UnitedHealth Group (UNH, 390,000 employees)33% now, 54% by 2028
- Elevance Health (ELV, 97,100 employees)36% now, 62% by 2028
- The Progressive Corporation (PGR, 70,000 employees)39% now, 68% by 2028
- Cigna Corporation (CI, 67,700 employees)37% now, 60% by 2028
- Humana Inc. (HUM, 67,060 employees)34% now, 54% by 2028
- Centene Corp. (CNC, 61,100 employees)39% now, 68% by 2028
- The Allstate Corporation (ALL, 53,000 employees)39% now, 68% by 2028
- MetLife, Inc. (MET, 46,000 employees)39% now, 68% by 2028
What the filing says about AI
10 sentences in the filing name AI. The filing names emerging federal and state regulation of big data and AI in insurance, including Colorado, Utah and California rules and required AI risk management frameworks; nothing on its own use in the excerpt.
- “Data Regulation There are emerging federal and state regulations and legislation that address the use of big data and artificial intelligence, including machine learning in the business of insurance.”
- “States such as Colorado, 24 Table of Contents Utah, and California have AI-specific regulations governing a company's use of artificial intelligence, and comprehensive AI-specific legislation is pending in many state legislatures.”
- “While regulations and legislation generally mandate that companies develop an AI risk management framework that includes safeguarding individuals' privacy and protecting against discrimination, some impose more stringent requirements.”
- “These may include prohibiting specific use cases or recognizing individuals' rights to opt-out of data processing in AI systems.”
- “As Voya integrates and advances its use of artificial intelligence in business operations and customer offerings, these evolving regulations carry significant technological and legal implications.”
Its annual reports, year by year
Sentences naming AI in each annual report, counted by one rule, beside the median report in the Index that year. Each count links its filing. Every company, by year and sector
- Fiscal 20210median 0
- Fiscal 20220median 0
- Fiscal 20236median 1
- Fiscal 20246median 4
- Fiscal 202510median 10
Headcount by filing year
As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.
| Period | Employees | Filed | Filing |
|---|---|---|---|
| 2025-12-31 | 11,000 | 2026-02-20 | 10-K |
| 2024-12-31 | 10,000 | 2025-02-21 | 10-K |
| 2023-12-31 | 9,000 | 2024-02-23 | 10-K |
| 2022-12-31 | 6,100 | 2023-02-24 | 10-K |
| 2021-12-31 | 6,000 | 2022-02-22 | 10-K |
| 2020-12-31 | 6,000 | 2021-03-01 | 10-K |
| 2019-12-31 | 6,000 | 2020-02-21 | 10-K |
| 2018-12-31 | 6,000 | 2019-02-22 | 10-K |
| 2017-12-31 | 6,300 | 2018-02-23 | 10-K |
| 2016-12-31 | 6,700 | 2017-02-23 | 10-K |
| 2015-12-31 | 7,000 | 2016-02-25 | 10-K |
| 2014-12-31 | 6,500 | 2015-02-27 | 10-K |
| 2013-12-31 | 7,000 | 2014-03-10 | 10-K |
Limits of this reading
- No count by segment: the split between the insurance subsidiaries' work and investment management is by description (c); the data service's segment table is for fiscal 2024 with old segment names.
- The India-based 29% provide services to the U.S. businesses and are read with them (rule 7).
Source: the company's annual report on EDGAR, accession 0001535929-26-000043, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.
The report on Voya Financial, Inc., $29
This page as a document to keep, with what it does not show: the share within reach at every date on three paces and two reliabilities, a typical workforce of this shape at the stated headcount role by role and task by task (the industries' staffing, never the company's roster), where to start, what changes for the people and what they would learn, every sentence in the filing that names AI, the headcount by year, the companies read with the same leading pattern, the method and a citation line. To print or save as a PDF, open again in your browser for a year.
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Questions about this company
- How much of Voya Financial, Inc.'s working time is within reach of AI?
- An estimated 38% now and 69% by the end of 2028, on METR's long-run pace at four in five, from the workforce Voya Financial, Inc.'s own annual report describes and BLS staffing patterns for its industries, never from a roster. It is an estimate with a stated method. It is not a forecast of jobs lost or of savings, and it says nothing about what the company will do.
- How many people does Voya Financial, Inc. employ?
- 11,000 as of December 31, 2025, as its annual report for the period ending December 31, 2025 states. About 71% in the U.S.
- What kinds of work make up Voya Financial, Inc.'s workforce?
- Read from its annual report as a blend of 2 industry staffing patterns, the largest Insurance Carriers; by those patterns the work is about 72% desk work, 25% people work and 4% body work. Each share has a one-sentence reason on this page that can be checked against the filing.
- What does Voya Financial, Inc.'s annual report say about AI?
- 10 sentences in the filing name AI. Its annual reports for fiscal 2021 to 2025 name it in 0, 0, 6, 6 and 10 sentences, year by year. They are counted and quoted on this page, never judged: a count says how much a filing talks about AI, not what the company does with it.
- How is this estimated?
- Claude Fable 5.1 read the annual report under the Index's written rubric (version 1) on October 19, 2026: the stated headcount, the share in the U.S. when stated, and the workforce as a blend of industry staffing patterns. The estimates are the site's industry estimates weighted by those shares, from O*NET tasks with estimated lengths and METR's measurements of how long a task AI models can finish. A company can write to info@stratussc.com to have its reading checked against its filing.
Embed these figures on your site
A small card with the share of working time within reach now and at the end of 2027, 2028 and 2030, the date and a link back. Free under CC BY 4.0; the card carries the credit.