The Workforce AI Index · Financial Services

The Progressive Corporation (PGR)

Auto insurer, one pattern. Read October 1, 2026 from the annual report for the period ending 2025-12-31, filed 2026-03-02. Ranked 8 of the 15 Financial Services companies read so far, by the share within reach now: the sector.

The filing states about 70,000 employees in one insurance business, so one insurance carriers pattern carries the workforce (c).

The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.

What follows from the reading

Share of working time within reach of AI, on the long-run pace at four in five: 37% now, 59% at the end of 2027, 68% at the end of 2028, 71% at the end of 2030. By the patterns, the work is about 71% desk work, 25% people work and 4% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 29% of the working time stays with people (conversation, in-person and hands-on work), 61% becomes checking a model's work and 7% could be handed over with lighter checks, from the industries' own figures, not the company's roles.

Headcount

70,000 employees as of 2025-12-31 (stated). The filing describes a U.S. insurer and gives no count by country.

The filing: “As of December 31, 2025, we had about 70,000 employees.”

The workforce as industry patterns

What the filing says about the workforce: About 70,000 employees, up from 66,300; an annualized retention rate of 90%; more than 18,000 with over 10 years of tenure; over 81% of open positions above entry level filled from within in 2025.

Companies read with the same leading pattern

Other companies whose largest staffing pattern is also Insurance Carriers, largest first, each read from its own annual report. Within reach now and at the end of 2028, long-run pace, four in five.

• UnitedHealth Group (UNH, 390,000 employees)33% now, 54% by 2028
• Elevance Health (ELV, 97,100 employees)35% now, 62% by 2028
• Cigna Corporation (CI, 67,700 employees)36% now, 60% by 2028
• Humana Inc. (HUM, 67,060 employees)33% now, 54% by 2028
• Centene Corp. (CNC, 61,100 employees)37% now, 68% by 2028

What the filing says about AI

18 sentences in the filing name AI. The filing names AI in 18 sentences, chiefly as regulation: legislation and measures on the use of AI and algorithms in underwriting and rating, and AI among its technology and intellectual property matters.

• “In recent years, legislation, regulatory measures, and voter initiatives have been introduced, and in some cases adopted, which deal with use of consumer information, cybersecurity, use of credit and other information in underwriting and rating, insurance rate development, use of artificial intelligence and algorithms, rate of return limitations, and the ability of insurers to cancel or non-ren...”
• “Insurance laws and regulations may, among other things, limit an insurer's ability to underwrite and price risks accurately, prevent the insurer from obtaining timely rate changes to respond to increased or decreased costs, delay or restrict the ability to discontinue or exit unprofitable businesses or jurisdictions, limit the profit an insurer may earn, impose marketing restrictions or require...”
• “However, we may not be able to obtain patents on these processes and practices, and defending our patents and other intellectual property rights against challenges, and enforcing and defending our rights, including, if necessary, through litigation, can be time consuming and expensive, and the results are inherently uncertain, which can further complicate business plans. - 22 - Our development...”
• “We have developed, and used for many years, new technologies, including machine learning and other forms of artificial intelligence (AI), predictive models, algorithms and automated processes, and will in the future develop and use AI and other new technologies in our business.”
• “As with many technological innovations, the growing development and use of generative and agentic AI (Advanced AI) presents additional risks that may adversely affect our business.”

Headcount by filing year

As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.

Limits of this reading

• The filing counts no people by kind of work; the single pattern rests on its description (c).

Source: the company's annual report on EDGAR, accession 0000080661-26-000086, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.