The Workforce AI Index · Healthcare
Cigna Corporation (CI)
Health services and insurer, split by description. Read October 1, 2026 from the annual report for the period ending 2025-12-31, filed 2026-02-26. Ranked 2 of the 27 Healthcare companies read so far, by the share within reach now: the sector.
The filing states approximately 67,700 employees with 88% in the United States and nothing by segment, so the split between insurance, benefit management and pharmacies follows its description (c).
The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.
What follows from the reading
Share of working time within reach of AI, on the long-run pace at four in five: 36% now, 53% at the end of 2027, 60% at the end of 2028, 62% at the end of 2030. By the patterns, the work is about 62% desk work, 26% people work and 12% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 38% of the working time stays with people (conversation, in-person and hands-on work), 51% becomes checking a model's work and 7% could be handed over with lighter checks, from the industries' own figures, not the company's roles.
Headcount
67,700 employees as of 2025-12-31 (stated). The filing states about 88% of employees are based in the United States.
The filing: “As of the end of 2025, The Cigna Group employed approximately 67,700 employees worldwide, with about 88% of our employees based in the United States.”
The workforce as industry patterns
| Pattern | Share | Reason, from the filing |
|---|---|---|
| Insurance Carriers | 50% | By description (c): the Cigna Healthcare benefits business, health insurance underwritten and serviced, weighted above its 17% of revenue because insurance carries more people for its revenue than pharmacy benefit management, with no count by segment. |
| Agencies, Brokerages, and Other Insurance Related Activities | 30% | By description (c): Evernorth's pharmacy benefit management and care services, third-party benefit administration, which the filing describes without a count. |
| Health and Personal Care Retailers | 20% | By description (c): Evernorth's home delivery and specialty pharmacies, which the filing describes without a count. |
What the filing says about the workforce: Approximately 67,700 employees, 88% in the United States, down from 73,500; roughly 97% full-time; about 69% women; voluntary turnover about 9% in 2025; about 20% of payroll invested in benefits.
Companies read with the same leading pattern
Other companies whose largest staffing pattern is also Insurance Carriers, largest first, each read from its own annual report. Within reach now and at the end of 2028, long-run pace, four in five.
- UnitedHealth Group (UNH, 390,000 employees)33% now, 54% by 2028
- Elevance Health (ELV, 97,100 employees)35% now, 62% by 2028
- The Progressive Corporation (PGR, 70,000 employees)37% now, 68% by 2028
- Humana Inc. (HUM, 67,060 employees)33% now, 54% by 2028
- Centene Corp. (CNC, 61,100 employees)37% now, 68% by 2028
What the filing says about AI
35 sentences in the filing name AI. The filing names AI in 35 sentences: AI used to support health care transformation, AI models for personalized solutions and earlier interventions, and AI among its forward-looking risks.
- “Such risks and uncertainties include, but are not limited to: our ability to manage health care costs and respond to price competition, inflation and other pressures that could compress our margins or result in premiums that are insufficient to cover the cost of services delivered to our customers; our ability to compete effectively, differentiate our products and services from those of our com...”
- “We use artificial intelligence ("AI") to support health care transformation by helping to enable the next generation of accessible, effective, affordable and enhanced health care solutions.”
- “AI models can facilitate personalized solutions for individuals, inform earlier interventions and simplify health care experiences.”
- “Given this, we consider most of the AI models we use as augmented intelligence, providing information to human experts for further consideration, in combination with many other factors evaluated in care and benefit administration decisions.”
- “Our EMG team oversees the development, deployment and monitoring of AI models driven by our Responsible AI Principles: validity and reliability, safety, privacy, fairness, transparency, and accountability.”
Headcount by filing year
As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.
| Period | Employees | Filed | Filing |
|---|---|---|---|
| 2025-12-31 | 67,700 | 2026-02-26 | 10-K |
| 2024-12-31 | 73,500 | 2025-02-27 | 10-K |
| 2023-12-31 | 72,500 | 2024-02-29 | 10-K |
| 2022-12-31 | 71,300 | 2023-02-23 | 10-K |
| 2021-12-31 | 73,700 | 2022-02-24 | 10-K |
| 2020-12-31 | 73,700 | 2021-02-25 | 10-K |
| 2019-12-31 | 73,700 | 2020-02-27 | 10-K |
| 2018-12-31 | 73,800 | 2019-02-28 | 10-K |
Limits of this reading
- The filing counts no people by segment; the split between insurance, benefit management and pharmacies rests on description (c).
Source: the company's annual report on EDGAR, accession 0001739940-26-000006, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.
Questions about this company
- How much of Cigna Corporation's working time is within reach of AI?
- An estimated 36% now and 60% by the end of 2028, on METR's long-run pace at four in five, from the workforce Cigna Corporation's own annual report describes and BLS staffing patterns for its industries, never from a roster. It is an estimate with a stated method. It is not a forecast of jobs lost or of savings, and it says nothing about what the company will do.
- How many people does Cigna Corporation employ?
- 67,700 as of December 31, 2025, as its annual report for the period ending December 31, 2025 states. About 88% in the U.S.
- What kinds of work make up Cigna Corporation's workforce?
- Read from its annual report as a blend of 3 industry staffing patterns, the largest Insurance Carriers; by those patterns the work is about 62% desk work, 26% people work and 12% body work. Each share has a one-sentence reason on this page that can be checked against the filing.
- What does Cigna Corporation's annual report say about AI?
- 35 sentences in the filing name AI. They are counted and quoted on this page, never judged: a count says how much a filing talks about AI, not what the company does with it.
- How is this estimated?
- Claude Fable 5.1 read the annual report under the Index's written rubric (version 1) on October 1, 2026: the stated headcount, the share in the U.S. when stated, and the workforce as a blend of industry staffing patterns. The estimates are the site's industry estimates weighted by those shares, from O*NET tasks with estimated lengths and METR's measurements of how long a task AI models can finish. A company can write to info@stratussc.com to have its reading checked against its filing.
Embed these figures on your site
A small card with the share of working time within reach now and at the end of 2027, 2028 and 2030, the date and a link back. Free under CC BY 4.0; the card carries the credit.