Global Business Travel Group, Inc. (GBTG)
Business travel management, 27,000 worldwide. Read October 3, 2026 from the annual report for the period ending December 31, 2025, filed March 9, 2026. Ranked 1 of the 75 Consumer Cyclical companies read so far, by the share within reach now.
Within reach now
32%
End of 2028
54%
Employees, annual report
27,000
Leading staffing pattern
Travel Arrangement and Reservation Services
Share of the working time within reach, long-run pace, four times in five
- Now32%
- End of 202748%
- End of 202854%
- End of 203057%
What changes for its people by the end of 2028, by its industries' figures
- Stays with people 38%
- Becomes checking a model's work 47%
- Handed over with lighter checks 12%
The filing states one total and nothing by function or country, so travel services and software take their shares by description (c), said so.
The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.
What follows from the reading
Share of working time within reach of AI, on the long-run pace at four in five: 32% now, 48% at the end of 2027, 54% at the end of 2028, 57% at the end of 2030. By the patterns, the work is about 57% desk work, 35% people work and 8% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 38% of the working time stays with people (conversation, in-person and hands-on work), 47% becomes checking a model's work and 12% could be handed over with lighter checks, from the industries' own figures, not the company's roles.
Headcount
27,000 employees as of December 31, 2025 (stated). Not stated; 49 countries, with the U.S. 22% of revenue by the filing's geography.
The filing: “As of December 31, 2025, we had over 27,000 employees worldwide with a proprietary presence or operations in 49 countries.”
The workforce as industry patterns
| Pattern | Share | Reason, from the filing |
|---|---|---|
| Travel Arrangement and Reservation Services | 85% | Travel management: booking, 24/7 traveler support and account management for corporate clients in 49 countries; no count by function, so by description (c). |
| Software Publishers | 15% | The travel and expense software and the technology behind the marketplace; no count, so by description (c). |
What the filing says about the workforce: Over 27,000 employees in 49 countries (18,000 in the prior annual report); works councils or unions where the law requires in Europe, Asia Pacific and Latin America, none in North America; 82% survey participation, engagement score 77.
What the filing says about AI
44 sentences in the filing name AI. Forty-four sentences: AI-powered efficiencies in its marketplace and software, AI-powered data analysis to find fares and rates, and AI across its products and support.
- “Our comprehensive and competitive marketplace, industry-leading software, AI (as defined herein)-powered efficiencies and 24/7 global support team offer solutions, savings, and flexibility for companies of every size.”
- “Value Proposition We serve and create value for clients and travel suppliers in two ways: (i) by providing the most comprehensive and competitive content through the Amex GBT marketplace, enabling travel through content and distribution, expert service, partnerships, and (ii) by offering the data and insights through a suite of travel and expense software and professional services built on a pr...”
- “It uses AI-powered data analysis to better understand the individual traveler and provide the best fares and rates available at the time of the search.”
- “With the expertise to understand client preferences and provide content that helps them achieve their travel policy objectives, Amex GBT offers six unique, customizable travel solutions: Amex GBT Egencia - For businesses needing a configurable digital travel and expense platform powered by AI with a personalized, digital experience providing complete oversight and control across their program.”
- “Complete by SAP Concur and Amex GBT - A new co-developed next-gen travel and expense solution for businesses needing an AI-powered, fully customizable global solution, with a unified user experience across travel and expense.”
Its annual reports, year by year
Sentences naming AI in each annual report, counted by one rule, beside the median report in the Index that year. Each count links its filing. Every company, by year and sector
- Fiscal 20210median 0
- Fiscal 20225median 0
- Fiscal 20234median 1
- Fiscal 202414median 4
- Fiscal 202544median 10
Headcount by filing year
As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.
| Period | Employees | Filed | Filing |
|---|---|---|---|
| 2025-12-31 | 27,000 | 2026-03-09 | 10-K |
| 2024-12-31 | 18,000 | 2025-03-07 | 10-K |
| 2023-12-31 | 19,000 | 2024-03-13 | 10-K |
| 2022-12-31 | 19,000 | 2023-03-21 | 10-K |
| 2021-12-31 | not read | 2022-03-01 | 10-K |
| 2020-12-31 | not read | 2021-03-30 | 10-K |
Limits of this reading
- No U.S. share stated.
- No count by function: shares by description (c), with the U.S. patterns applied abroad under rule 7.
Source: the company's annual report on EDGAR, accession 0001628280-26-015817, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.
Questions about this company
- How much of Global Business Travel Group, Inc.'s working time is within reach of AI?
- An estimated 32% now and 54% by the end of 2028, on METR's long-run pace at four in five, from the workforce Global Business Travel Group, Inc.'s own annual report describes and BLS staffing patterns for its industries, never from a roster. It is an estimate with a stated method. It is not a forecast of jobs lost or of savings, and it says nothing about what the company will do.
- How many people does Global Business Travel Group, Inc. employ?
- 27,000 as of December 31, 2025, as its annual report for the period ending December 31, 2025 states.
- What kinds of work make up Global Business Travel Group, Inc.'s workforce?
- Read from its annual report as a blend of 2 industry staffing patterns, the largest Travel Arrangement and Reservation Services; by those patterns the work is about 57% desk work, 35% people work and 8% body work. Each share has a one-sentence reason on this page that can be checked against the filing.
- What does Global Business Travel Group, Inc.'s annual report say about AI?
- 44 sentences in the filing name AI. Its annual reports for fiscal 2021 to 2025 name it in 0, 5, 4, 14 and 44 sentences, year by year. They are counted and quoted on this page, never judged: a count says how much a filing talks about AI, not what the company does with it.
- How is this estimated?
- Claude Fable 5.1 read the annual report under the Index's written rubric (version 1) on October 3, 2026: the stated headcount, the share in the U.S. when stated, and the workforce as a blend of industry staffing patterns. The estimates are the site's industry estimates weighted by those shares, from O*NET tasks with estimated lengths and METR's measurements of how long a task AI models can finish. A company can write to info@stratussc.com to have its reading checked against its filing.
Embed these figures on your site
A small card with the share of working time within reach now and at the end of 2027, 2028 and 2030, the date and a link back. Free under CC BY 4.0; the card carries the credit.