The Workforce AI Index · Healthcare
CVS Health (CVS)
Pharmacies, health plans and clinics. Read October 1, 2026 from the annual report for the period ending 2025-12-31, filed 2026-02-10. Ranked 7 of the 27 Healthcare companies read so far, by the share within reach now: the sector.
A pharmacy, benefits and care company whose filing states one total, the full-time share and its location counts, so the retail and clinic patterns come from counts at typical staffing and the benefits pattern from the description.
The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.
What follows from the reading
Share of working time within reach of AI, on the long-run pace at four in five: 31% now, 41% at the end of 2027, 44% at the end of 2028, 45% at the end of 2030. By the patterns, the work is about 45% desk work, 23% people work and 32% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 55% of the working time stays with people (conversation, in-person and hands-on work), 36% becomes checking a model's work and 8% could be handed over with lighter checks, from the industries' own figures, not the company's roles.
Headcount
300,000 employees as of 2025-12-31 (stated). The filing says colleagues are primarily in the U.S., in all 50 states, the District of Columbia and Puerto Rico, without a count.
The filing: “As of December 31, 2025, we employed over 300,000 colleagues primarily in the U.S. including in all 50 states, the District of Columbia and Puerto Rico, approximately 73% of whom were full-time.”
The workforce as industry patterns
| Pattern | Share | Reason, from the filing |
|---|---|---|
| Health and Personal Care Retailers | 60% | By (b): the filing counts approximately 9,000 retail locations and no headcount by business; at a typical pharmacy and store staffing of about 20 colleagues each, the retail locations carry about six tenths of the 300,000, read into the pharmacies and health and personal care retail pattern. |
| Insurance Carriers | 25% | By (c): the health benefits business and the pharmacy benefits manager with approximately 87 million plan members are described without a headcount, so a share is read into the insurance carriers pattern, where BLS counts health plans and benefit management, by description. |
| Ambulatory Health Care Services | 15% | By (b) and (c): the filing counts more than 1,000 walk-in and primary care medical clinics and describes home and virtual care, with no headcount, so a share is read into the ambulatory care subsector. |
What the filing says about the workforce: Over 300,000 colleagues, about 73% full-time; about 16 million hours of learning in 2025; more than 200,000 colleagues took part in each engagement survey.
Companies read with the same leading pattern
Other companies whose largest staffing pattern is also Health and Personal Care Retailers, largest first, each read from its own annual report. Within reach now and at the end of 2028, long-run pace, four in five.
- Ulta Beauty, Inc. (ULTA, 66,820 employees)29% now, 35% by 2028
- Bath & Body Works, Inc. (BBWI, 60,735 employees)28% now, 34% by 2028
- The Estée Lauder Companies Inc. (EL, 55,000 employees)26% now, 35% by 2028
What the filing says about AI
12 sentences in the filing name AI. The filing has a section on its use of AI 'as an augmentative technology' for care navigation, consumer self-service assistants and automating manual tasks, and names AI in its technology and risk discussion; the human capital section does not mention it.
- “The Company is making concerted investments in emerging technology capabilities such as artificial intelligence ("AI") to further automate, augment and improve its operational capabilities, and to improve the experience for providers, patients, and consumers.”
- “The technology leverages assisted artificial intelligence to deliver insights to the business and bring automation to otherwise manual tasks.”
- “Use of AI The Company recognizes that AI has the potential to reimagine health care, including simplifying care navigation, reducing costs, transforming consumer experience and enhancing the quality of and access to care.”
- “The Company uses AI as an augmentative technology to minimize provider/payer friction, enable advanced consumer self-service through AI-assistants while enhancing human touch when desired, offer simplified health and care navigation, expand access, streamline and optimize internal operations and modernize operating platforms.”
- “As AI technology advances, CVS Health is committed to doing its part to help ensure the safe, responsible, ethical and consumer-centric use of AI.”
Headcount by filing year
As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.
| Period | Employees | Filed | Filing |
|---|---|---|---|
| 2025-12-31 | 300,000 | 2026-02-10 | 10-K |
| 2024-12-31 | 300,000 | 2025-02-12 | 10-K |
| 2023-12-31 | 300,000 | 2024-02-07 | 10-K |
| 2022-12-31 | 300,000 | 2023-02-08 | 10-K |
| 2021-12-31 | 300,000 | 2022-02-09 | 10-K |
| 2020-12-31 | 300,000 | 2021-02-16 | 10-K |
| 2019-12-31 | 290,000 | 2020-02-18 | 10-K |
| 2018-12-31 | 295,000 | 2019-02-28 | 10-K |
| 2017-12-31 | 246,000 | 2018-02-14 | 10-K |
| 2016-12-31 | 250,000 | 2017-02-09 | 10-K |
| 2015-12-31 | 243,000 | 2016-02-09 | 10-K |
| 2014-12-31 | 217,800 | 2015-02-10 | 10-K |
| 2013-12-31 | 208,000 | 2014-02-11 | 10-K |
| 2012-12-31 | 203,000 | 2013-02-15 | 10-K |
| 2011-12-31 | 202,000 | 2012-02-17 | 10-K |
| 2010-12-31 | 201,000 | 2011-02-18 | 10-K |
| 2009-12-31 | 211,000 | 2010-02-26 | 10-K |
| 2008-12-31 | 215,000 | 2009-02-27 | 10-K |
| 2007-12-29 | 200,000 | 2008-02-27 | 10-K |
| 2006-12-30 | 176,000 | 2007-02-27 | 10-K |
| 2005-12-31 | 148,000 | 2006-03-14 | 10-K |
| 2005-01-01 | 145,500 | 2005-03-16 | 10-K |
| 2004-01-03 | 110,000 | 2004-03-12 | 10-K |
| 2002-12-28 | 105,000 | 2003-03-18 | 10-K |
| 2001-12-29 | 107,000 | 2002-03-21 | 10-K405 |
| 2000-12-30 | 99,000 | 2001-03-19 | 10-K |
| 2000-01-01 | 100,000 | 2000-03-31 | 10-K |
| 1998-12-31 | 97,000 | 1999-03-31 | 10-K |
| 1997-12-31 | 90,000 | 1998-03-31 | 10-K405 |
| 1996-12-31 | not read | 1997-03-31 | 10-K405 |
| 1995-12-31 | 97,000 | 1996-03-29 | 10-K |
| 1994-12-31 | 117,000 | 1995-03-29 | 10-K |
| 1993-12-31 | 111,000 | 1994-03-31 | 10-K |
Limits of this reading
- The split among retail, benefits and care rests on location counts (b) for retail and clinics and on the business description (c) for benefits; no headcount by business is stated.
- The U.S. share is given in words, not as a number.
Source: the company's annual report on EDGAR, accession 0000064803-26-000010, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.
Questions about this company
- How much of CVS Health's working time is within reach of AI?
- An estimated 31% now and 44% by the end of 2028, on METR's long-run pace at four in five, from the workforce CVS Health's own annual report describes and BLS staffing patterns for its industries, never from a roster. It is an estimate with a stated method. It is not a forecast of jobs lost or of savings, and it says nothing about what the company will do.
- How many people does CVS Health employ?
- 300,000 as of December 31, 2025, as its annual report for the period ending December 31, 2025 states.
- What kinds of work make up CVS Health's workforce?
- Read from its annual report as a blend of 3 industry staffing patterns, the largest Health and Personal Care Retailers; by those patterns the work is about 45% desk work, 23% people work and 32% body work. Each share has a one-sentence reason on this page that can be checked against the filing.
- What does CVS Health's annual report say about AI?
- 12 sentences in the filing name AI. They are counted and quoted on this page, never judged: a count says how much a filing talks about AI, not what the company does with it.
- How is this estimated?
- Claude Fable 5.1 read the annual report under the Index's written rubric (version 1) on October 1, 2026: the stated headcount, the share in the U.S. when stated, and the workforce as a blend of industry staffing patterns. The estimates are the site's industry estimates weighted by those shares, from O*NET tasks with estimated lengths and METR's measurements of how long a task AI models can finish. A company can write to info@stratussc.com to have its reading checked against its filing.
Embed these figures on your site
A small card with the share of working time within reach now and at the end of 2027, 2028 and 2030, the date and a link back. Free under CC BY 4.0; the card carries the credit.