Freshworks Inc. (FRSH)

Customer and IT service software, 81% in India. Read October 20, 2026 from the annual report for the period ending December 31, 2025, filed February 26, 2026. Ranked 61 of the 174 Technology companies read so far, by the share within reach now.

The filing states 4,500 full-time employees, 81% in India, of one software business with nothing counted by function, so one software pattern carries the workforce.

The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.

What follows from the reading

Share of working time within reach of AI, on the long-run pace at four in five: 25% now, 55% at the end of 2027, 69% at the end of 2028, 75% at the end of 2030. By the patterns, the work is about 75% desk work, 23% people work and 2% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 25% of the working time stays with people (conversation, in-person and hands-on work), 58% becomes checking a model's work and 10% could be handed over with lighter checks, from the industries' own figures, not the company's roles.

Headcount

4,500 employees as of December 31, 2025 (stated). The filing states about 3,600 employees in India, 81% of the total, and no U.S. count.

The filing: “As of December 31, 2025, we had a hybrid workforce of approximately 4,500 full-time employees in North America, Europe, Asia and Australia.”

The workforce as industry patterns

What the filing says about the workforce: About 4,500 full-time employees, about 3,600 of them in India (81%), in a hybrid workforce across North America, Europe, Asia and Australia.

Companies read with the same leading pattern

Other companies whose largest staffing pattern is also Software Publishers, largest first, each read from its own annual report. Within reach now and at the end of 2028, long-run pace, four in five.

• Microsoft (MSFT, 223,000 employees)25% now, 69% by 2028
• Oracle (ORCL, 141,000 employees)26% now, 69% by 2028
• Salesforce, Inc. (CRM, 83,334 employees)25% now, 69% by 2028
• Uber Technologies, Inc. (UBER, 34,000 employees)29% now, 67% by 2028
• DoorDash, Inc. (DASH, 31,400 employees)29% now, 67% by 2028
• Adobe Inc. (ADBE, 31,360 employees)25% now, 69% by 2028
• ServiceNow, Inc. (NOW, 29,187 employees)25% now, 69% by 2028
• Synopsys, Inc. (SNPS, 28,000 employees)25% now, 69% by 2028

What the filing says about AI

87 sentences in the filing name AI. The filing describes the company as providing people-first AI service software, with Freddy AI agents, copilot and insights designed to boost employee and customer productivity.

• “Business Overview We provide people-first AI service software that organizations use to deliver exceptional employee and customer experiences.”
• “Our AI offerings, which include Freddy AI Agents, Freddy AI Copilot and Freddy AI Insights, further enhance the employee and customer experience and are designed to boost productivity.”
• “Our people-first approach to AI is designed to eliminate friction, making employees more effective and organizations more productive.”
• “For IT and employee-facing teams, we offer our AI-powered EX family of products, including Freshservice, Freshservice for Business Teams, Device42 and FireHydrant.”
• “The platform provides automation, conversational support, and AI-driven insights for employees, agents, and organizational leaders.”

Its annual reports, year by year

Sentences naming AI in each annual report, counted by one rule, beside the median report in the Index that year. Each count links its filing. Every company, by year and sector

• Fiscal 20215median 0
• Fiscal 20224median 0
• Fiscal 202366median 1
• Fiscal 202473median 4
• Fiscal 202587median 10

Headcount by filing year

As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.

Limits of this reading

• The collector's 5,000 is a customer-size threshold, not a headcount; rule 2 takes the stated 4,500.
• The data service's segment table (Professional Services 100%) is not usable.

Source: the company's annual report on EDGAR, accession 0001544522-26-000036, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.