ServiceNow, Inc. (NOW)
Enterprise software, 29,187, half U.S.. Read October 3, 2026 from the annual report for the period ending December 31, 2025, filed January 29, 2026. Ranked 25 of the 52 Technology companies read so far, by the share within reach now.
Within reach now
24%
End of 2028
69%
Employees, annual report
29,187
Leading staffing pattern
Software Publishers
Share of the working time within reach, long-run pace, four times in five
- Now24%
- End of 202755%
- End of 202869%
- End of 203075%
What changes for its people by the end of 2028, by its industries' figures
- Stays with people 25%
- Becomes checking a model's work 58%
- Handed over with lighter checks 10%
The filing states the total and the U.S. count and nothing by function, so one software pattern by description (c), said so.
The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.
What follows from the reading
Share of working time within reach of AI, on the long-run pace at four in five: 24% now, 55% at the end of 2027, 69% at the end of 2028, 75% at the end of 2030. By the patterns, the work is about 75% desk work, 23% people work and 2% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 25% of the working time stays with people (conversation, in-person and hands-on work), 58% becomes checking a model's work and 10% could be handed over with lighter checks, from the industries' own figures, not the company's roles.
Headcount
29,187 employees as of December 31, 2025 (stated). 14,601 of 29,187 in the United States.
The filing: “As of December 31, 2025, we employed: 29,187 employees on a full-time basis, 14,601 of whom are in the United States, 14,586 of whom are international.”
The workforce as industry patterns
| Pattern | Share | Reason, from the filing |
|---|---|---|
| Software Publishers | 100% | A software company whose filing counts employees by country, not by function; research, sales, support and administration all sit in the software publishers pattern by description (c). |
What the filing says about the workforce: 29,187 full-time employees, 14,601 in the United States and 14,586 abroad; no U.S. employee represented by a union; works councils and national or sector bargaining in some countries.
Companies read with the same leading pattern
Other companies whose largest staffing pattern is also Software Publishers, largest first, each read from its own annual report. Within reach now and at the end of 2028, long-run pace, four in five.
- Microsoft (MSFT, 223,000 employees)24% now, 69% by 2028
- Oracle (ORCL, 141,000 employees)24% now, 68% by 2028
- Salesforce, Inc. (CRM, 83,334 employees)24% now, 69% by 2028
- Uber Technologies, Inc. (UBER, 34,000 employees)29% now, 67% by 2028
- DoorDash, Inc. (DASH, 31,400 employees)29% now, 67% by 2028
- Adobe Inc. (ADBE, 31,360 employees)24% now, 69% by 2028
- Synopsys, Inc. (SNPS, 28,000 employees)24% now, 69% by 2028
What the filing says about AI
115 sentences in the filing name AI. One hundred fifteen sentences: the ServiceNow AI Platform and Now Assist products, AI agents and AI-powered applications sold to customers, AI in its own talent management and learning hub, and the risks of AI regulation and competition.
- “Business Overview ServiceNow delivers solutions that help public and private organizations govern, secure and manage artificial intelligence and digitalize and streamline workflows to drive collaboration, productivity and better experiences across the enterprise.”
- “We offer an innovative suite of products, including AI-powered applications, and services designed to automate workflows, integrate systems and empower employees, regardless of existing systems, cloud environments or collaboration tools.”
- “At the core of these solutions is the ServiceNow AI Platform, a robust, cloud-based platform that facilitates comprehensive delivery of seamless workflows and drives digital transformation across all departments and personas within an organization.”
- “With the emergence of artificial intelligence, organizations are under pressure from their stakeholders to accelerate growth and achieve unprecedented productivity improvements.”
- “To meet these demands, they are prioritizing the digitalization and modernization of their workflows through AI-powered automation.”
Its annual reports, year by year
Sentences naming AI in each annual report, counted by one rule, beside the median report in the Index that year. Each count links its filing. Every company, by year and sector
- Fiscal 202111median 0
- Fiscal 202211median 0
- Fiscal 202330median 1
- Fiscal 202467median 4
- Fiscal 2025115median 10
Headcount by filing year
As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.
| Period | Employees | Filed | Filing |
|---|---|---|---|
| 2025-12-31 | 29,187 | 2026-01-29 | 10-K |
| 2024-12-31 | 26,293 | 2025-01-30 | 10-K |
| 2023-12-31 | 22,668 | 2024-01-25 | 10-K |
| 2022-12-31 | 20,433 | 2023-01-31 | 10-K |
| 2021-12-31 | 16,881 | 2022-02-03 | 10-K |
| 2020-12-31 | 13,096 | 2021-02-12 | 10-K |
| 2019-12-31 | 10,371 | 2020-02-20 | 10-K |
| 2018-12-31 | 8,154 | 2019-02-27 | 10-K |
| 2018-02-28 | 6,222 | 2018-02-28 | 10-K |
| 2016-12-31 | 4,801 | 2017-02-28 | 10-K |
| 2015-12-31 | 3,686 | 2016-02-25 | 10-K |
| 2014-12-31 | 2,826 | 2015-02-27 | 10-K |
| 2013-12-31 | 1,830 | 2014-02-28 | 10-K |
| 2012-12-31 | 1,077 | 2013-03-08 | 10-K |
Limits of this reading
- No count by function: one pattern by description (c).
Source: the company's annual report on EDGAR, accession 0001373715-26-000007, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.
Questions about this company
- How much of ServiceNow, Inc.'s working time is within reach of AI?
- An estimated 24% now and 69% by the end of 2028, on METR's long-run pace at four in five, from the workforce ServiceNow, Inc.'s own annual report describes and BLS staffing patterns for its industries, never from a roster. It is an estimate with a stated method. It is not a forecast of jobs lost or of savings, and it says nothing about what the company will do.
- How many people does ServiceNow, Inc. employ?
- 29,187 as of December 31, 2025, as its annual report for the period ending December 31, 2025 states. About 50% in the U.S.
- What kinds of work make up ServiceNow, Inc.'s workforce?
- Read from its annual report as a blend of 1 industry staffing pattern, the largest Software Publishers; by those patterns the work is about 75% desk work, 23% people work and 2% body work. Each share has a one-sentence reason on this page that can be checked against the filing.
- What does ServiceNow, Inc.'s annual report say about AI?
- 115 sentences in the filing name AI. Its annual reports for fiscal 2021 to 2025 name it in 11, 11, 30, 67 and 115 sentences, year by year. They are counted and quoted on this page, never judged: a count says how much a filing talks about AI, not what the company does with it.
- How is this estimated?
- Claude Fable 5.1 read the annual report under the Index's written rubric (version 1) on October 3, 2026: the stated headcount, the share in the U.S. when stated, and the workforce as a blend of industry staffing patterns. The estimates are the site's industry estimates weighted by those shares, from O*NET tasks with estimated lengths and METR's measurements of how long a task AI models can finish. A company can write to info@stratussc.com to have its reading checked against its filing.
Embed these figures on your site
A small card with the share of working time within reach now and at the end of 2027, 2028 and 2030, the date and a link back. Free under CC BY 4.0; the card carries the credit.