Five9, Inc. (FIVN)
Cloud contact center software with stated G&A share. Read November 9, 2026 from the annual report for the period ending December 31, 2025, filed February 20, 2026. Ranked 111 of the 238 Technology companies read so far, by the share within reach now.
Within reach now
51%
projected from METR's April 2026 measurement and Epoch's November 2026 index
End of 2028
73%
Employees, annual report
2,910
Leading staffing pattern
Software Publishers
Share of the working time within reach, long-run pace, four times in five
Now is projected from METR's April 2026 measurement and Epoch's November 2026 index.
- Now51%
- End of 202768%
- End of 202873%
- End of 203074%
What changes for its people by the end of 2028, by its industries' figures
- Stays with people 26%
- Becomes checking a model's work 62%
- Handed over with lighter checks 9%
The filing states 2,910 full-time employees at December 31, 2025 by function, so the cost of revenue, research and sales staff are read at software publishers and the stated 12% in general and administrative at management of companies.
The figures on this page come from the company's own annual report and from BLS staffing patterns for its industries, never from a roster. They are estimates with a stated method. Nothing here says what the company will do: within reach is not a forecast of jobs lost or of savings.
What follows from the reading
Share of working time within reach of AI, on the long-run pace at four in five: 51% now, 68% at the end of 2027, 73% at the end of 2028, 74% at the end of 2030. By the patterns, the work is about 74% desk work, 23% people work and 3% body work. These are the site's industry estimates weighted by the shares below: estimates with a stated method and range, not a forecast of what the company will do. By the same patterns, at the end of 2028 about 26% of the working time stays with people (conversation, in-person and hands-on work), 62% becomes checking a model's work and 9% could be handed over with lighter checks, from the industries' own figures, not the company's roles.
Headcount
2,910 employees as of December 31, 2025 (stated). Not stated; the filing counts employees by function, not by country.
The filing: “As of December 31, 2025, we had 2,910 full-time employees.”
The workforce as industry patterns
| Pattern | Share | Reason, from the filing |
|---|---|---|
| Software Publishers | 88% | The filing states that 43% of employees are in cost of revenue functions, 25% in research and development and 20% in sales and marketing (a), the staff of a cloud contact center software company, read at software publishers. |
| Management of Companies and Enterprises | 12% | The filing states that 12% of employees are in general and administrative functions (a), a stated administrative share read at management of companies under rule 6. |
What the filing says about the workforce: 2,910 full-time employees at December 31, 2025: 43% in cost of revenue functions, 25% in research and development, 20% in sales and marketing and 12% in general and administrative; women 32% of employees worldwide; 83% took the 2025 survey with an engagement score of 72%.
Companies read with the same leading pattern
Other companies whose largest staffing pattern is also Software Publishers, largest first, each read from its own annual report. Within reach now and at the end of 2028, long-run pace, four in five. Now is projected from METR's April 2026 measurement and Epoch's November 2026 index.
- Microsoft (MSFT, 223,000 employees)51% now, 73% by 2028
- Oracle (ORCL, 141,000 employees)51% now, 73% by 2028
- Salesforce, Inc. (CRM, 83,334 employees)51% now, 73% by 2028
- Uber Technologies, Inc. (UBER, 34,000 employees)52% now, 71% by 2028
- DoorDash, Inc. (DASH, 31,400 employees)52% now, 71% by 2028
- Adobe Inc. (ADBE, 31,360 employees)51% now, 73% by 2028
- ServiceNow, Inc. (NOW, 29,187 employees)51% now, 73% by 2028
- Synopsys, Inc. (SNPS, 28,000 employees)51% now, 73% by 2028
What the filing says about AI
118 sentences in the filing name AI. The filing describes Five9 as evolving from a cloud-native solution into an AI-native customer experience platform, with its Intelligent CX Platform powered by the Five9 Genius AI suite of applications for customer service, sales and marketing.
- “These factors include the information set forth under the caption "Risk Factors" and elsewhere in this report, and include the following: adverse economic conditions, including the impact of macroeconomic challenges, global tariff increases and potential future increases and announcements regarding same, continued inflation, uncertainty regarding consumer spending, high interest rates, fluctuat...”
- “With a foundation in our cloud-native solution, Five9 is now evolving into an AI-native CX platform, empowering enterprises to scale seamlessly, innovate faster, and deliver enhanced customer experiences as the market opportunity continues to expand.”
- “Our reliable, secure, and scalable Intelligent CX Platform, powered by our Five9 Genius AI suite, delivers a comprehensive suite of easy-to-use applications that enable the breadth of customer service, sales, and marketing functions.”
- “We have become an established leader in the AI-powered CX market with more than 3,000 customers.”
- “We believe our end-to-end, AI-powered CX platform creates a significant advantage by orchestrating interactions across all channels throughout the customer journey.”
Its annual reports, year by year
Sentences naming AI in each annual report, counted by one rule, beside the median report in the Index that year. Each count links its filing. Every company, by year and sector
- Fiscal 202115median 0
- Fiscal 202217median 0
- Fiscal 202348median 1
- Fiscal 202494median 4
- Fiscal 2025118median 10
Headcount by filing year
As reported in each year's annual report, with the filing. A year marked not read had no figure the reading could take from the report's text.
| Period | Employees | Filed | Filing |
|---|---|---|---|
| 2025-12-31 | 2,910 | 2026-02-20 | 10-K |
| 2024-12-31 | 3,073 | 2025-02-21 | 10-K |
| 2023-12-31 | 2,684 | 2024-02-22 | 10-K |
| 2022-12-31 | 2,380 | 2023-02-24 | 10-K |
| 2021-12-31 | 2,138 | 2022-02-28 | 10-K |
| 2020-12-31 | 1,549 | 2021-03-01 | 10-K |
| 2019-12-31 | 243 | 2020-02-27 | 10-K |
| 2018-12-31 | 204 | 2019-02-25 | 10-K |
| 2017-12-31 | 170 | 2018-03-01 | 10-K |
| 2016-12-31 | 171 | 2017-02-28 | 10-K |
| 2015-12-31 | 167 | 2016-03-03 | 10-K |
| 2014-12-31 | 176 | 2015-03-10 | 10-K |
Limits of this reading
- The U.S. share is not stated.
- The count is of full-time employees; no part-time figure is stated.
Source: the company's annual report on EDGAR, accession 0001288847-26-000023, the filing. Read by Claude Fable 5.1 under rubric version 1, by the method. A company can write to info@stratussc.com to have its reading checked against its filing.
The report on Five9, Inc., $29
This page as a document to keep, with what it does not show: the share within reach at every date on three paces and two reliabilities, a typical workforce of this shape at the stated headcount role by role and task by task (the industries' staffing, never the company's roster), where to start, what changes for the people and what they would learn, every sentence in the filing that names AI, the headcount by year, the companies read with the same leading pattern, the method and a citation line. To print or save as a PDF, open again in your browser for a year.
See the report, $29See the sample first: Walmart's report is free
Questions about this company
- How much of Five9, Inc.'s working time is within reach of AI?
- An estimated 51% now and 73% by the end of 2028, on METR's long-run pace at four in five, from the workforce Five9, Inc.'s own annual report describes and BLS staffing patterns for its industries, never from a roster. It is an estimate with a stated method. It is not a forecast of jobs lost or of savings, and it says nothing about what the company will do.
- How many people does Five9, Inc. employ?
- 2,910 as of December 31, 2025, as its annual report for the period ending December 31, 2025 states.
- What kinds of work make up Five9, Inc.'s workforce?
- Read from its annual report as a blend of 2 industry staffing patterns, the largest Software Publishers; by those patterns the work is about 74% desk work, 23% people work and 3% body work. Each share has a one-sentence reason on this page that can be checked against the filing.
- What does Five9, Inc.'s annual report say about AI?
- 118 sentences in the filing name AI. Its annual reports for fiscal 2021 to 2025 name it in 15, 17, 48, 94 and 118 sentences, year by year. They are counted and quoted on this page, never judged: a count says how much a filing talks about AI, not what the company does with it.
- How is this estimated?
- Claude Fable 5.1 read the annual report under the Index's written rubric (version 1) on November 9, 2026: the stated headcount, the share in the U.S. when stated, and the workforce as a blend of industry staffing patterns. The estimates are the site's industry estimates weighted by those shares, from O*NET tasks with estimated lengths and METR's measurements of how long a task AI models can finish. A company can write to info@stratussc.com to have its reading checked against its filing.
Embed these figures on your site
A small card with the share of working time within reach now and at the end of 2027, 2028 and 2030, the date and a link back. Free under CC BY 4.0; the card carries the credit.